Taranker.Com Logo
Yanet: Returns and Exchanges logo

Customer reviews: Yanet: Returns and Exchanges

Develop by Yanet

Reviews (229)

Overall rating
4.9

What Merchants Think

Merchants have strongly positive feedback on "Yanet: Returns and Exchanges," especially highlighting its ease of use and the robust support provided by the team, particularly by Alex. Since using the app, many have found their return and exchange processes significantly simplified and more efficient, leading to improved overall management and customer satisfaction.

Key Strengths

  • Seamless returns and exchanges process
  • Highly customizable to fit different store needs and policies
  • User-friendly interface for both merchants and customers
  • Exceptional and responsive customer support, especially from Alex
  • Integration with Shopify and automated processes
  • Free with advanced premium features

Common Concerns

  • Some features like email notifications can be challenging to configure for some users
  • Inconsistencies reported with the visibility of uploaded customer-provided images
  • Desire for more return methods such as store credit or additional return label options
  • Need for a more visually appealing interface in some cases
  • Improvements requested for full language support and internationalization

Final Thoughts

Overall, "Yanet: Returns and Exchanges" receives high praise for its practical and comprehensive functionality, making it a highly recommended solution for Shopify store owners looking to manage their returns and exchanges efficiently. While a few areas for improvement exist, the app's outstanding support and numerous features make it a valuable asset for e-commerce operations.

Anxi Ring

Sep 26, 2025  on Shopify

Quick and easy customer service, Tracy was responsive and was able to help out as needed. The app is great too, a lot of functionality for being free. Definitely worth it!

NITORI INDIA

Sep 25, 2025  on Shopify

Thanks to Alex and the Yanet team. I appreciated the prompt responses and helpful support, and the app works well too.

Dolce Femme

Sep 17, 2025  on Shopify

I haven’t used the app fully yet, but the setup was smooth and the interface is clean. It seems like a great solution for handling returns, especially for a large business.

Australian Geographic

Sep 16, 2025  on Shopify

Alex was fantastic at solving my problems super quickly! the app lets you customise so much I can't believe it's free!

PollyTips

Sep 15, 2025  on Shopify

I needed help with something, and Alice assisted me very quickly. I was pleasantly surprised by how fast I received a reply, and I’m very satisfied!

Dazzle Me Dancewear

Sep 11, 2025  on Shopify

Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far!

SIMPLES LENTE

Sep 10, 2025  on Shopify

This APP has many great features that work seamlessly. Alex from the support team was very fast and helpful, providing immediate assistance with all the requests needed

Amuze

Sep 08, 2025  on Shopify

Alex helped me in the configuration and he also removed the Branded Label in the widget. Amazing app and super helpful!

Allocate India

Sep 08, 2025  on Shopify

This App has many great features and customization options. And great support team, for quickly resolving any queries. Special thanks to Alex for helping me out promptly and explaining thoroughly.

Auruvo

Sep 08, 2025  on Shopify

Alex was great! He solved my issue very quickly. I also really like the UI design of the return page — the placement of the images is just perfect, and I enjoy using it a lot.

Scar Hawk Nation

Sep 07, 2025  on Shopify

Anita seemed to be very helpful, this app is amazing and very easy to manage setting rules and user-friendly. Its a all in one return and exchange app for shopify.

backspaced

Sep 05, 2025  on Shopify

Great support, thanks to Anita, Alice and Alex from their customer support team. Amazing features are offered as part of their free-to-use plan, which is very helpful for startups like ours.

DIVYA DESIGNS

Aug 22, 2025  on Shopify

Great app features. Everything that a seller needs for a seamless RTO process. Alex from the customer service was quite helpful & on prompt to solve all my queries. Great work!

Toprank Leather

Aug 18, 2025  on Shopify

Alex from customer service was extremely helpful and guided me through the necessary support during the app setup. I now believe I have established a seamless infrastructure for returns and exchanges. It will be very simple and easy. My customers are going to love it.

Spurrin’ Scrubs

Aug 15, 2025  on Shopify

Anita and Alice have been very helpful to myself over my integration process, and I'm excited to see how this works further for myself and customers! What a wonderful and FREE app!

Second Bloom

Aug 13, 2025  on Shopify

Yanet made returning and exchanging items super easy! The app itself is really straightforward, and I especially want to thank Tracy from Customer Support, she was so helpful and walked me through everything. Definitely recommend it!

Rarr Designs

Aug 10, 2025  on Shopify

This is a great app still has glitches but the team are willing to help. All my issues are sorted out super quick. Tracy and the team has been great.

Entimessi

Aug 01, 2025  on Shopify

An Amazing App with Even Better Support! My experience with Yanet: Returns and Exchanges has been too good. For a free app, the amount of value it provides is truly remarkable. It's incredibly helpful and has made managing returns and exchanges so much easier. What really makes this app stand out, though, is the phenomenal customer support, specifically from Tracy. On every occasion I've had a question or a problem, Tracy has been exceptionally responsive and helpful. She provides clear, effective solutions and genuinely understands the issues at hand. This level of dedicated support is rare and makes a huge difference. Thank you, Tracy, for making an already great app an absolutely outstanding experience! Highly recommended.

StainGone Quick

Jul 31, 2025  on Shopify

Yanet has streamlined my return and exchange process like no other app. It's intuitive, customizable, and packed with features. Customer support is nice, specifically Alex. Perfect for boosting post-sale efficiency and keeping customers happy.

Guilt & Class

Jul 30, 2025  on Shopify

I have been trying to find an app that solves the returns and exchange issue. Unfortunately other apps arent as intuitive as this one. While integration with the shipping providers is limited right now but i am hopeful that they will add more shipping providers as they grow. Additionally, customer support is top notch. Alex from the team is really helpful. 5 starts to him

Scroll to Top