Yanet: Returns and Exchanges is an amazing app that makes handling returns and exchanges so much easier! The interface is clean, intuitive, and integrates smoothly with Shopify. It helps us save a lot of time managing customer requests, and our customers also find it very easy to use. A special thanks to Alex from the support team — he was incredibly patient and professional, helping us set up everything step by step and answering all our questions promptly. Excellent service and great experience overall! Highly recommend this app to anyone who wants a reliable, easy-to-use returns solution.

support was amazing even though i am a free user. Alex was the agent that gave the support with all hearts. I"ll definitely recommend yanet to all.

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating. Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability. It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.

yanet is great addition to my business, since i m startup, they provide good service for my initial startup.

Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. As a basic solution. The support team has been very responsive and helpful each step of the way so far. But as I got deep into this I discovered the solution is not suitable for mid-size companies that use a 3PL logistics or warehousing provider as well as Shopify

I am a new business and Alex help me quickly. I've haven't had service thorough like this and so easy! Love the app!

Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. The support team has been very responsive and helpful each step of the way so far.

I had an issue with the return form, and the Yanet team — especially Alex — was amazing! He responded quickly, was very kind and professional, clearly explained everything, and guided me step by step until everything worked perfectly. You can really tell this company cares about its customers and provides real, human support — not just automated replies. I highly recommend the Yanet app and their services! Thank you, Alex, for your dedication and excellent attitude!

Instalé el app, ya que necesito proveer el servicio de cambio/devolución. El app indicaba en ciertas partes que si se interesaba tener esa función les escribiera. Yo escribí y me atendió Anita originalmente. Hice varias preguntas y desbloquearon esas funciones para que pueda acceder a utilizarlas. Durante la conversación, continué hablando con Alex. Apenas estoy comenzando a explorar la aplicación para ver como funciona y poder ofrecer este servicio. No conozco todavía como funciona, ya que estoy comenzando a explorarla. Sí puedo decir que responden rápido y me han dado seguimiento para saber si necesito algo más. Luego estaré publicando actualización. Gracias

Thanks to Anita and the Yanet team. I appreciated the prompt responses and helpful support, and the app works well too.

Quick and easy customer service, Tracy was responsive and was able to help out as needed. The app is great too, a lot of functionality for being free. Definitely worth it!

Thanks to Alex and the Yanet team. I appreciated the prompt responses and helpful support, and the app works well too.

Great app and functionality for common returns and exchange use cases. Alex has been specially helpful from support!

I haven’t used the app fully yet, but the setup was smooth and the interface is clean. It seems like a great solution for handling returns, especially for a large business.

Alex was fantastic at solving my problems super quickly! the app lets you customise so much I can't believe it's free!

I needed help with something, and Alice assisted me very quickly. I was pleasantly surprised by how fast I received a reply, and I’m very satisfied!

Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far!

This APP has many great features that work seamlessly. Alex from the support team was very fast and helpful, providing immediate assistance with all the requests needed

Alex helped me in the configuration and he also removed the Branded Label in the widget. Amazing app and super helpful!

This App has many great features and customization options. And great support team, for quickly resolving any queries. Special thanks to Alex for helping me out promptly and explaining thoroughly.