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Customer reviews: Yanet: Returns and Exchanges

Develop by Yanet

Reviews (112)

Overall rating
4.8

What Merchants Think

Merchants have strongly positive feedback on "Yanet: Returns and Exchanges," especially highlighting its ease of use and the robust support provided by the team, particularly by Alex. Since using the app, many have found their return and exchange processes significantly simplified and more efficient, leading to improved overall management and customer satisfaction.

Key Strengths

  • Seamless returns and exchanges process
  • Highly customizable to fit different store needs and policies
  • User-friendly interface for both merchants and customers
  • Exceptional and responsive customer support, especially from Alex
  • Integration with Shopify and automated processes
  • Free with advanced premium features

Common Concerns

  • Some features like email notifications can be challenging to configure for some users
  • Inconsistencies reported with the visibility of uploaded customer-provided images
  • Desire for more return methods such as store credit or additional return label options
  • Need for a more visually appealing interface in some cases
  • Improvements requested for full language support and internationalization

Final Thoughts

Overall, "Yanet: Returns and Exchanges" receives high praise for its practical and comprehensive functionality, making it a highly recommended solution for Shopify store owners looking to manage their returns and exchanges efficiently. While a few areas for improvement exist, the app's outstanding support and numerous features make it a valuable asset for e-commerce operations.

Karlica

Jan 07, 2025  on Shopify

Great App made it so easy to set up and customer service is unmatched! Thankyou Alice and Alex for helping me out!!

Los Ojos

Jan 05, 2025  on Shopify

Bu uygulama gerçekten harika! Değişim ve iade süreçlerimizi inanılmaz derecede kolaylaştırdı. Kullanımı son derece basit ve müşterilerimizden gelen geri dönüşler de oldukça olumlu. Ayrıca, ekibin müşteri hizmetleri mükemmel ötesi! Özellikle Alex'e ayrıca teşekkür etmek istiyorum. İlgisi, sabrı ve hızlı çözüm odaklı yaklaşımıyla her sorumuza yanıt verdi ve süreci daha da sorunsuz hale getirdi. Böyle bir destek almak gerçekten güven verici. Harikasınız, teşekkürler!

Euphoria Denims

Jan 04, 2025  on Shopify

the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!

Verlancé

Jan 02, 2025  on Shopify

Pretty good app to maintain returns and exchanges. Not to mention great support from Alex. Worth it considering the app being free.

Gopikas

Dec 29, 2024  on Shopify

recently started using the Yenet Plugin for Shopify, and I couldn't be happier with the results! The plugin is incredibly user-friendly and has streamlined the process of managing pickups and deliveries for my online store. The ability to set specific dates and times for order delivery and pickup has been a game-changer for my business. The support from Alex was exceptional. He was patient, knowledgeable, and guided me through every step of the setup process. His expertise made the integration seamless, and I was able to get the plugin up and running in no time. I highly recommend both the Yenet Plugin and Alex's assistance to anyone looking to enhance their Shopify store's functionality.

AtoZStudio

Dec 21, 2024  on Shopify

Easy to use app for refunds and credit score, Very supportive customer care time. Definity try in my other shopify sites

Lizbenshu

Dec 18, 2024  on Shopify

Alex is very great and helpful. He is very cooperative. He resolved my issue in a couple of minutes. Thank you Alex

Anaya Designer Studio

Dec 16, 2024  on Shopify

Yanet has been a game-changer for handling returns and exchanges on my website. ALEX offered excellent guidance and activated all the premium features that perfectly fit my requirements. The app is efficient, reliable, and the best solution I’ve come across. Highly recommended!

StyloBug

Dec 16, 2024  on Shopify

One of the best apps for return/exchange. The customer service is outstanding. They respond quickly and are able to suggest good options for the problem being faced. Thanks again

Bacasableincubateur TSE

Dec 01, 2024  on Shopify

Outstanding App and Exceptional Support! ⭐⭐⭐⭐⭐ Yanet - Return and Exchange is hands down one of the best Shopify apps I’ve ever used! The app itself is incredibly functional, intuitive, and designed to make the return and exchange process seamless. It has everything you could ask for – efficiency, intelligence, and ease of use. What truly sets it apart, however, is the customer service. The support team is absolutely phenomenal – they are responsive, knowledgeable, and go above and beyond to ensure your needs are met. Whether it’s solving a minor issue or answering complex questions, their level of professionalism and speed is unmatched. This app has made managing returns and exchanges so much easier for my business. I cannot recommend it highly enough to anyone looking for a reliable and smart solution for their store. Bravo to the Yanet team – keep up the amazing work!

PIPOLLI

Dec 01, 2024  on Shopify

Great app, The support team deserves a shoutout too—they are so helpful and responsive. I had a request and they got back to me super quickly with clear instructions.

Mein Shop

Nov 26, 2024  on Shopify

Eine wirklich gute App und ein toller Support . Das einzige was noch fehlt ist eine komplette Übersetzung für Kunden aus Deutschland . Teilweise kann man dass ganze selber übersetzen , der support konnte mir da gut helfen. Preis / Leistung ist top Ich hoffe , dass die App gut an Kunden gewinnt , aber die aktuellen Bestandskunden wenn die App mal kostenpflichtig wird wirklich einen guten Preisnachlass bekommen. Mit freundlichen Grüßen

www.indethnic.com

Nov 26, 2024  on Shopify

Simple and easy to setup app. The support team has been very prompt in getting things done. Couldn't ask for more.

TacT Lifestyle

Oct 24, 2024  on Shopify

Great help by alex, this app is actually a lifesaver! And lastly it is pretty important to have such apps that actually helps its users!

Go For Fit

Oct 24, 2024  on Shopify

This app is excellent for what it offers. A few things that could be improved include The email notification, as it is a bit hard to set up. More Return and Refund Method options, like store credit, flat rate return fees, etc. While there is room for improvement, it has all the basics to manage returns and exchanges for your shop. Great app!

Old Money Clothing Germany

Sep 30, 2024  on Shopify

Die App erfüllt ihren Zweck und ist auch noch gebührenfrei. Die Optik wirkt leider noch recht schlicht und die eine oder andere Änderung muss über den Support erfolgen. Der Support ist jedoch sehr hilfsbereit und freundlich. Im Großen und Ganzen kann nich die App weiterempfehlen.

Buttered Beauty Co

Sep 25, 2024  on Shopify

associate went above and beyond to assist me as a beginner from start to finish! Outstanding customer service. 10/10 would recommend.

tedhimedhifamily

Sep 19, 2024  on Shopify

I am so glad that i found this app and Alex to help me seamlessly set it up. Kudos to the team for making the app as easy.

Allen Knight

Sep 08, 2024  on Shopify

Their customer service is top notch, and also the product is up to the mark, I really recommend businesses to use this.

SOLEA Epoxid Schmuck

Aug 21, 2024  on Shopify

Ich nutze Yanet: Returns and Exchanges in meinem Shop, und ich könnte nicht zufriedener sein. Die App macht das Einreichen und Verwalten von Rückgabe- und Umtauschanfragen unglaublich einfach. Besonders gefällt mir die klare Struktur in den verschiedenen Schritten, die den gesamten Prozess für uns und unsere Kunden transparent und nachvollziehbar macht. Dank Yanet haben wir jetzt endlich ein professionelles Rückgabeportal, das unsere Kunden genauso schätzen wie wir. Absolute Empfehlung!

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