We’ve tried multiple returns management apps for our Shopify store, and Yanet: Returns and Exchanges is by far the most intuitive, cleanly designed, and feature-rich platform we’ve used. It streamlined our return and exchange process, saving us hours in customer service each week. What truly sets Yanet apart is the exceptional customer support. A huge shoutout to Alex, who went above and beyond to help us customize the return portal to match our brand experience. He responded quickly, answered every question with clarity, and ensured we were up and running smoothly without delays. If you're serious about creating a seamless, branded return experience that enhances customer trust and loyalty—this is the app to go with. The team behind Yanet clearly understands what merchants need. Highly recommend! — Jaazi International

Update 6/4 Still no communication on the issues. Looks like a decent app but we have bneen unable to update any of the emails that would have gone out. 2 stars at it looks decent but has some serious issues with customizing even the emails.

I was looking for an app to handle returns for our customers, and after a lot of searching, almost all the apps were paid. But to my surprise, this app offers the same features as the paid ones. The app is truly excellent, and the customer support is also outstanding and very fast. So, thank you very much!

Looks like a decent app but we have bneen unable to update any of the emails that would have gone out. 2 stars at it looks decent but has some serious issues with customizing even the emails.

Easy to setup and just what we needed to make returns and exchanges easier for our customers and affordable for us! Alex helped make the experience super smooth.

I've checked several similar apps, but I was surprised that the app provided almost everything for free. And when I asked the question via chat, the support guy - Alex was super quick in his response and helpful.

Alex was incredibly helpful and responsive whenever we needed assistance. His support made a big difference and ensured everything ran smoothly. Great experience!

Loved the app. The interface is so simple. Special mention to Alex, his timely response and service is incredible. Highly recommend.

Honestly, just what we had been searching for and the support team is quick to respond and provides help, especially Alex

The app is all over the place. While it does allow reasons/image attachments, and is free, you still lose money because the app doesn't make customers pay for shipping labels or deduct them from the refund amount. The support team is inconsistent with their replies too, and they lie to you just to go on about their day (yes Tracy, I'm talking about you.) Don't use this, you're just going to lose money with this app.

Incredible Support & Seamless Experience! Yanet: Returns and Exchanges has been a fantastic addition to our Shopify store. The app is intuitive, efficient, and makes handling returns and exchanges incredibly smooth—exactly what we needed to elevate our customer experience. A special thank you to Alex, who personally guided me through the setup process. His support was prompt, knowledgeable, and genuinely kind. It's rare to find such hands-on, human-centered assistance these days, and Alex made sure everything was perfectly tailored to our needs. Highly recommend this app to any brand looking to streamline their returns process with excellent support behind it. Thank you, Yanet team!

Just added this app to our store, Very easy to install - great little free app to make offering returns a lot easier. definitely recommend!

The app setup is easy and the support person alex is amazing, connect immediately and resolve the query we have.

Using this app made returns & exchange VERY easy. Alex from Yanet Support is also super quick, and give a define answer, with out asking too many questions and not wasting time. amazing so far!

Absolutely love the Yanet app! It’s been incredibly helpful and easy to use. Huge thanks to Alex for the amazing support, genuinely went above and beyond to help. Highly recommend!

I've only just installed the app but so far it's giving me a very good impression. It's neat, clear, well designed and seems to be integrating seamlessly with my store. I was looking specifically for an app that allows my customers to upload a picture of their package in case it's damaged etc. and Yanet has that and so much more. I had a question within the first five minutes and Tracy at their support immediately helped me solve it, I could tell she knew exactly what to do - by far some of the best customer support I've had. 5/5, I wish all Shopify apps were this well made and easy to use!

Very useful app, with actually caring and generous support. Anita has been very supportive and kind. Thank you !

Amazing app. Easy to use and very useful. Definitely the best I’ve used and Alex helping out on the online chat is great, fast responses and very helpful

Really great app! Yanet is easy to use, completely free, and has excellent customer support. Big thanks to Alex for being super helpful—highly recommend!

I really loved the customer support of Yanet. Alice and Tracy both helped me a lot navigate through some issues i was facing and were super prompt in their support!