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Yanet: Returns and Exchanges logo

Yanet: Returns and Exchanges

Develop by Shopify
  • Built for Shopify
  • Free plan available

    Quick and simple way to manage returns, exchanges and refunds

    Email notifications
    Customizable portal
    Manage returns
    Flow-based solution
    Policy customization
    Embedded public portal

    About Yanet: Returns and Exchanges

    Launched Apr 06, 2023

    Categories

    Built by Shopify

    Address

    71a Shelton St, London, ENG, WC2H 9JQ, GB

    Website Support Portal Privacy policy Tutorial FAQ Document
    Synctrack Order Tracking Page logo
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    Description

    Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more
    • Submit and manage return and exchange requests clearly at different steps.
    • Different policies and rules can be created and applied for different products.
    • An easy-to-use embedded portal allows customers to submit requests quickly.
    • Customers always get updated via email at each step of the request.
    • We support edit text, banner and colors of the portal to match your style.

    Pros

    • Quick and clear flow-based solution for managing returns and exchanges
    • Ability to create customized return and exchange policies for different products and situations
    • Embedded public portal for easy request submission by customers
    • Email notifications keep customers updated at each step of the request
    • Support for customizing portal text, banner, and colors to match store style

    Cons

    • Customization options for the portal might require contacting support, which can be inconvenient
    • Potential complexity in managing multiple different policies and rules
    • Dependency on email notifications may not suit all customers' preferences

    Top Helpful Reviews

    Basicplz

    Oct 24, 2025  on Shopify

    yanet is great addition to my business, since i m startup, they provide good service for my initial startup.

    LILLY PILLY COLLECTION

    Oct 24, 2025  on Shopify

    Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. As a basic solution. The support team has been very responsive and helpful each step of the way so far. But as I got deep into this I discovered the solution is not suitable for mid-size companies that use a 3PL logistics or warehousing provider as well as Shopify

    Liarian Unlimited

    Oct 22, 2025  on Shopify

    I am a new business and Alex help me quickly. I've haven't had service thorough like this and so easy! Love the app!

    LILLY PILLY COLLECTION

    Oct 17, 2025  on Shopify

    Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. The support team has been very responsive and helpful each step of the way so far.

    Auto Helix

    Oct 15, 2025  on Shopify

    I had an issue with the return form, and the Yanet team — especially Alex — was amazing! He responded quickly, was very kind and professional, clearly explained everything, and guided me step by step until everything worked perfectly. You can really tell this company cares about its customers and provides real, human support — not just automated replies. I highly recommend the Yanet app and their services! Thank you, Alex, for your dedication and excellent attitude!

    Ensō Amara

    Oct 06, 2025  on Shopify

    Instalé el app, ya que necesito proveer el servicio de cambio/devolución. El app indicaba en ciertas partes que si se interesaba tener esa función les escribiera. Yo escribí y me atendió Anita originalmente. Hice varias preguntas y desbloquearon esas funciones para que pueda acceder a utilizarlas. Durante la conversación, continué hablando con Alex. Apenas estoy comenzando a explorar la aplicación para ver como funciona y poder ofrecer este servicio. No conozco todavía como funciona, ya que estoy comenzando a explorarla. Sí puedo decir que responden rápido y me han dado seguimiento para saber si necesito algo más. Luego estaré publicando actualización. Gracias

    BreeziGo

    Sep 29, 2025  on Shopify

    Thanks to Anita and the Yanet team. I appreciated the prompt responses and helpful support, and the app works well too.

    Anxi Ring

    Sep 26, 2025  on Shopify

    Quick and easy customer service, Tracy was responsive and was able to help out as needed. The app is great too, a lot of functionality for being free. Definitely worth it!

    NITORI INDIA

    Sep 25, 2025  on Shopify

    Thanks to Alex and the Yanet team. I appreciated the prompt responses and helpful support, and the app works well too.

    Healix Scrubs

    Sep 18, 2025  on Shopify

    Great app and functionality for common returns and exchange use cases. Alex has been specially helpful from support!

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