My experience with Yanet was smooth and quick. Tracy assisted me and she was extremely helpful and patient. Really appreciate her support!

i just need refund for my costumers, and no complex shipping things, nice interface, easy to set up, and what we all love the most, good service, thanks Alex for the help on the set up

Alex is great! every little issue i have he's able to assist right away and in no time! really appreciate the support, super happy with my experience with YANET over all

Brilliant help from the team as we worked through an issue with processing the transaction. They were quick to respond and fix. I love this app!

Yanet: Returns and Exchanges is an amazing app that makes handling returns and exchanges so much easier! The interface is clean, intuitive, and integrates smoothly with Shopify. It helps us save a lot of time managing customer requests, and our customers also find it very easy to use. A special thanks to Alex from the support team — he was incredibly patient and professional, helping us set up everything step by step and answering all our questions promptly. Excellent service and great experience overall! Highly recommend this app to anyone who wants a reliable, easy-to-use returns solution.

support was amazing even though i am a free user. Alex was the agent that gave the support with all hearts. I"ll definitely recommend yanet to all.

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating. Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability. It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.

yanet is great addition to my business, since i m startup, they provide good service for my initial startup.

Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. As a basic solution. The support team has been very responsive and helpful each step of the way so far. But as I got deep into this I discovered the solution is not suitable for mid-size companies that use a 3PL logistics or warehousing provider as well as Shopify

I am a new business and Alex help me quickly. I've haven't had service thorough like this and so easy! Love the app!