UPDATE: Its been around a month since installing still not a single return complete, maybe Im just having an unlucky experience with them but it shouldnt take this long to fix the problem, I would be hesitant about signing up. ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.

ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.

This app is a joke. Don't install it, don't subscribe! I subscribed, but the app didn't work for what I needed, so I canceled and uninstalled it. However, I've been receiving unauthorized charges for three months, as if I were still using the app. I complained to customer service, and they say they'll get back to me as soon as possible. I asked to delete my account and unlink my credit card, since the platform doesn't allow either of these actions. However, they haven't taken any action. The only answer they gave me was, "We'll get back to you as soon as possible." I ask: When will you get back to me? They say "as soon as possible." They didn't give me a deadline for a response, they won't deactivate the account, or they won't unlink my card. This is a complete joke. Don't use this service!

I want to recognize Raja for this excellent customer service. He guided me through updating my return policy, making the process simple and stress free. He was knowledgeable, helpful, and I truly appreciate his support.

Karan provided me with satisfactory service after days and days of getting terrible, unhelpful responses. It is difficult to determine if I was actually assisted or if enough time went by that the issue resolved itself. Overall I am dissatisfied with the way this way handled but very grateful that Karan provided me with actual customer service in the end.

Moazzam's support was excellent. He was very patient and knowledgeable. Aftership itself is a great product and good value. Highly recommend.

I had a great experience with the Aftership support team. Moazzam did a wonderful job in assisting me. He was extremely helpful in resolving my issue. He was patient, understanding and very knowledgeable. He put a lot of effort into helping me resolve my issue. He is truly dedicated to customer satisfaction. Thank you for your assistance!

I had a great experience with the Aftership support team. Rajat was extremely helpful in resolving my issue. He was patient, understanding and very knowledgeable. Thank you for your assistance!

Moazzam Ali, was very helpful and patient. He is a very knowlegable consultant. I am very satisfied with his customer support service.

The team is one of the best on the Shopify App's market. I'm using their apps on all my Shopify stores and every time I need support for anything, they reply quickly and really respectful. They don't close the chat until your issue(s) is/are fully resolved. In short, I just can recommend you to trust this company and using their app