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7.6
AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Develop by AfterShip

$11-$239

/ Month
Free plan available 7 Days Free Trial
  • Verified

    • Return Label, Store Credit, Exchange, Return Policy, Refunds

    Flexible refund options
    Self-service returns
    Smart return rules
    Exchange encouragement
    Automated email updates
    Automated return processes
    Seamless return experience
    Carrier efficiency
    Branded return pages
    1,226 Reviews
    7.6
    Claim Offer
    Install App

    About AfterShip Returns & Exchanges

    Launched Feb 27, 2017

    Categories

    Returns and exchanges Returns and warranty - Other Shipping Shipping label

    Built by AfterShip

    Address

    120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG

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    Introduction Video

    Description

    Automated returns solution for brands to save time and recapture revenue on returns

    Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

    Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more
    • Self-service returns page and email notifications to reduce customer anxiety
    • Smart return rules like returns window and non-returnable items to lower returns
    • Flexible refund and exchange options to delight customers and recover revenue
    • Automation rules like auto-refund and auto-restock to reduce manual work
    • Carrier and warehouse settings for quick and cheap package return and restocking

    Pros

    • Seamless returns experience that enhances customer satisfaction
    • Automation rules to save time and reduce manual work
    • Multiple return options including store credit, exchanges, and refunds to recapture revenue
    • Branded returns pages and automated email updates to reduce customer anxiety
    • Efficient management of carriers and warehouses
    • Great customer support with high ratings for responsiveness and helpfulness
    • All-in-one solution for managing returns and exchanges

    Cons

    • Some users reported the app is not perfect and has room for improvement
    • Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
    • Standard responses from support in some cases which might not fully address unique issues

    Top Helpful Reviews

    WallFlower Jeans

    Jan 22, 2026  on Shopify

    Arun K was very helpful on our call today. He was patient and listened to all my concerns. I didn't feel rushed. Thank you for your help!

    MRAD & CO.

    Jan 18, 2026  on Shopify

    Great returns solution with strong customization and automation. The branded returns page works seamlessly with Shopify. Karan provided excellent support today — clear, professional, and very helpful throughout the setup. Highly recommended.

    Silver by Mail

    Jan 08, 2026  on Shopify

    Purnima was very helpful and patient with me. She guided me clearly on how to resolve the issue I had and was very efficient throughout the process. Thank you!

    Fortea

    Jan 07, 2026  on Shopify

    Chaitali was fantastic to work with. She responded quickly and was incredibly helpful in resolving my issues. What really stood out was how detailed and clear her solutions were. She took the time to explain everything thoroughly, which made the whole process smooth and stress-free. I truly appreciate her efficiency, expertise, and willingness to help. Highly recommended.

    Hairsense

    Dec 30, 2025  on Shopify

    Great support and communication! Purnima was able to quickly help us resolve our concern and provided us all the necessary information. Highly recommended!

    sskein

    Dec 17, 2025  on Shopify

    Abhishek D was super helpful, communicative and quick to help. Much appreciated! Thank you for the automated return label help.

    Maiden Cricket

    Dec 13, 2025  on Shopify

    Karan Singh Majila was amazing in support setting up and navigating the system for us as a new team - thank you to Arun too ! amazing personal service - all round with real people and no Bots!! keep it up at this level aftership

    Pure & Simple Canada

    Dec 04, 2025  on Shopify

    I really like how easy everything feels now that the returns are centralized. It takes the guesswork out of the whole process and saves a lot of time. What really makes it stand out though is the customer service. Every time I have a question or need a hand, the team steps in with real attention and patience. It feels like they actually want to help, and that makes a huge difference.

    Androgynous Fox

    Nov 19, 2025  on Shopify

    Makes the return/exchange process super easy and automated and it pays for itself in retained revenue. Also customer service is exceptional!

    Valentina Rose

    Oct 19, 2025  on Shopify

    UPDATE: Its been around a month since installing still not a single return complete, maybe Im just having an unlucky experience with them but it shouldnt take this long to fix the problem, I would be hesitant about signing up. ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.

    View all reviews

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