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AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Develop by Shopify

$11-$239

/ Month
Free plan available 7 Days Free Trial
  • Verified
  • Return Label, Store Credit, Exchange, Return Policy, Refunds

    Flexible refund options
    Self-service returns
    Smart return rules
    Exchange encouragement
    Automated email updates
    Automated return processes
    Seamless return experience
    Carrier efficiency
    Branded return pages

    About AfterShip Returns & Exchanges

    Built by Shopify

    Address

    2035 Sunset Lake Road, Suite B-2, Newark, DE, 19702, US

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    Introduction Video

    Description

    Automated returns solution for brands to save time and recapture revenue on returns

    Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

    Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more
    • Self-service returns page and email notifications to reduce customer anxiety
    • Smart return rules like returns window and non-returnable items to lower returns
    • Flexible refund and exchange options to delight customers and recover revenue
    • Automation rules like auto-refund and auto-restock to reduce manual work
    • Carrier and warehouse settings for quick and cheap package return and restocking

    Pros

    • Seamless returns experience that enhances customer satisfaction
    • Automation rules to save time and reduce manual work
    • Multiple return options including store credit, exchanges, and refunds to recapture revenue
    • Branded returns pages and automated email updates to reduce customer anxiety
    • Efficient management of carriers and warehouses
    • Great customer support with high ratings for responsiveness and helpfulness
    • All-in-one solution for managing returns and exchanges

    Cons

    • Some users reported the app is not perfect and has room for improvement
    • Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
    • Standard responses from support in some cases which might not fully address unique issues

    Top Helpful Reviews

    Valentina Rose

    Oct 19, 2025  on Shopify

    UPDATE: Its been around a month since installing still not a single return complete, maybe Im just having an unlucky experience with them but it shouldnt take this long to fix the problem, I would be hesitant about signing up. ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.

    Valentina Rose

    Oct 07, 2025  on Shopify

    ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.

    ⭑ Ars Resort

    Oct 07, 2025  on Shopify

    This app is a joke. Don't install it, don't subscribe! I subscribed, but the app didn't work for what I needed, so I canceled and uninstalled it. However, I've been receiving unauthorized charges for three months, as if I were still using the app. I complained to customer service, and they say they'll get back to me as soon as possible. I asked to delete my account and unlink my credit card, since the platform doesn't allow either of these actions. However, they haven't taken any action. The only answer they gave me was, "We'll get back to you as soon as possible." I ask: When will you get back to me? They say "as soon as possible." They didn't give me a deadline for a response, they won't deactivate the account, or they won't unlink my card. This is a complete joke. Don't use this service!

    Sandra Quinn Boutique

    Aug 23, 2025  on Shopify

    I want to recognize Raja for this excellent customer service. He guided me through updating my return policy, making the process simple and stress free. He was knowledgeable, helpful, and I truly appreciate his support.

    Bed|Stü

    Aug 20, 2025  on Shopify

    Karan provided me with satisfactory service after days and days of getting terrible, unhelpful responses. It is difficult to determine if I was actually assisted or if enough time went by that the issue resolved itself. Overall I am dissatisfied with the way this way handled but very grateful that Karan provided me with actual customer service in the end.

    DROPGUYS

    Aug 04, 2025  on Shopify

    Moazzam's support was excellent. He was very patient and knowledgeable. Aftership itself is a great product and good value. Highly recommend.

    HEATHER SHIRLEY DESIGNS

    Jul 10, 2025  on Shopify

    I had a great experience with the Aftership support team. Moazzam did a wonderful job in assisting me. He was extremely helpful in resolving my issue. He was patient, understanding and very knowledgeable. He put a lot of effort into helping me resolve my issue. He is truly dedicated to customer satisfaction. Thank you for your assistance!

    HEATHER SHIRLEY DESIGNS

    Jul 06, 2025  on Shopify

    I had a great experience with the Aftership support team. Rajat was extremely helpful in resolving my issue. He was patient, understanding and very knowledgeable. Thank you for your assistance!

    Jag Couture London - New York

    Jun 26, 2025  on Shopify

    Moazzam Ali, was very helpful and patient. He is a very knowlegable consultant. I am very satisfied with his customer support service.

    Thethra

    Jun 25, 2025  on Shopify

    The team is one of the best on the Shopify App's market. I'm using their apps on all my Shopify stores and every time I need support for anything, they reply quickly and really respectful. They don't close the chat until your issue(s) is/are fully resolved. In short, I just can recommend you to trust this company and using their app

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