Yanet: Returns and Exchanges logo

Customer reviews: Yanet: Returns and Exchanges

Develop by Yanet

Reviews (112)

Overall rating
4.8

What Merchants Think

Merchants have strongly positive feedback on "Yanet: Returns and Exchanges," especially highlighting its ease of use and the robust support provided by the team, particularly by Alex. Since using the app, many have found their return and exchange processes significantly simplified and more efficient, leading to improved overall management and customer satisfaction.

Key Strengths

  • Seamless returns and exchanges process
  • Highly customizable to fit different store needs and policies
  • User-friendly interface for both merchants and customers
  • Exceptional and responsive customer support, especially from Alex
  • Integration with Shopify and automated processes
  • Free with advanced premium features

Common Concerns

  • Some features like email notifications can be challenging to configure for some users
  • Inconsistencies reported with the visibility of uploaded customer-provided images
  • Desire for more return methods such as store credit or additional return label options
  • Need for a more visually appealing interface in some cases
  • Improvements requested for full language support and internationalization

Final Thoughts

Overall, "Yanet: Returns and Exchanges" receives high praise for its practical and comprehensive functionality, making it a highly recommended solution for Shopify store owners looking to manage their returns and exchanges efficiently. While a few areas for improvement exist, the app's outstanding support and numerous features make it a valuable asset for e-commerce operations.

Nevermind Studios

Jul 23, 2024  on Shopify

Hands down, Yanet's return portal app is the best in the business! Tracy and Alex provided exceptional support every step of the way, making the setup seamless and addressing all my queries promptly. They truly went above and beyond to ensure everything was tailored to my needs. What impressed me most is the app's flexibility. It allows almost every modification imaginable, giving me complete control over the return process. It's even more customizable than some paid apps I've tried before. If you're looking for a reliable and versatile return solution, Yanet is the way to go. Give it some time to explore its full potential—you won't regret it!

Dahlia Boutique

Jul 21, 2024  on Shopify

It is easy to set up and use. I like the flow of it. I give it four stars because I can not seem to remove the return to store option. I do not have a physical store and there is no point for me to have that option on there. Also, I wish there was a way to get a return label configured into the app. I have to create a separate return in Shopify to generate the label. It would also be great if an invoice can be created for them to pay for the difference on an exchange in the return portal. I do not know if I do not have something set up or not to do this. However, it would be wonderful to have these steps.

Shopex4u

Jul 14, 2024  on Shopify

It was a best Return and exchange app, and customer service is also amazing , And it also have free with advanced features

Kashmera Clothing

Jul 07, 2024  on Shopify

best return app have been using them for at least a month and they are awesome .there support team is there for you whenever you need them . 5 star .

BILLY.BE: The Original Boardshop from Brussels

Oct 10, 2023  on Shopify

WOW WOW WOW This is the best app we have installed on our store to date. I was searching for an app to streamline our returns and exchange procedures as this is very time-consuming with customer interaction, we now guide them to use the portal provided by this app and the features and functionality are amazing and can be totally customized to suit your needs. There are options to add images and descriptions for warranty claims and the design and feel is so user friendly for both customer and admin experience. I have to especially thank Tracey from support as she was very patient with my specific requirements and helped guide me through the initial process which is now up and running and will benefit our store a lot. On. As an early bird, this app is currently still free so catch it while you can you won't be disappointed. Xin Cam On

J’s

Sep 26, 2023  on Shopify

I would definitely recommend this app to everyone. Its very easy to use and I can definitely say that it has been great. The customer service has been exceptional, they answer all of your questions and does so at a very fast pace. Go download it now.

sleevesinabag

Aug 22, 2023  on Shopify

I recently added this app and although I have not had any returns or exchanges yet, thankfully, they were very helpful getting me set up. I am not very technical and they set me up.

دروسيا

Jul 04, 2023  on Shopify

Its really very nice and save my time and my day, this app have everything i want and everybody wants, its supported multi languages without losing your time and your money to translate the langauges, and can edit page like what you want or your store style, and customers can upload pictures for that product want to return it, I highly recommend trying this app and you will not regret it.... إنه حقًا لطيف جدًا ويوفر وقتي ويومي ، هذا التطبيق يحتوي على كل ما أريده ويريده الجميع ، وهو يدعم لغات متعددة دون أن تضيع وقتك وأموالك لترجمة اللغات ، ويمكنه تعديل الصفحة مثل ما تريد أو نمط متجرك ، ويمكن للعملاء تحميل الصور الخاصة بهذا المنتج الذي يريدون إعادته ، أوصي بشدة بتجربة هذا التطبيق ولن تندم ... ا؛ذا كنت عربي خذها نصيحه مني وجربه لاتي جلست فتره ادور وكلها غاليه او لازم تترجم الصفحه اما ذا التطبيق بيسهل ويختصر عليك الكثير وتجاره موفقه بإذن الله

www.beachboho.com.au

Jul 03, 2023  on Shopify

New website wanted to use an exchange refund page, look more professional .. Alice the in chat helped me. The app looks great and I'm really keen to see it when everything goes live shortly... thank you again! Great service and help!

Scroll to Top