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Customer reviews: Yanet Returns & Exchanges

Develop by Shopify

Reviews (275)

Overall rating
4.9

What Merchants Think

Merchants have strongly positive feedback on "Yanet: Returns and Exchanges," especially highlighting its ease of use and the robust support provided by the team, particularly by Alex. Since using the app, many have found their return and exchange processes significantly simplified and more efficient, leading to improved overall management and customer satisfaction.

Key Strengths

  • Seamless returns and exchanges process
  • Highly customizable to fit different store needs and policies
  • User-friendly interface for both merchants and customers
  • Exceptional and responsive customer support, especially from Alex
  • Integration with Shopify and automated processes
  • Free with advanced premium features

Common Concerns

  • Some features like email notifications can be challenging to configure for some users
  • Inconsistencies reported with the visibility of uploaded customer-provided images
  • Desire for more return methods such as store credit or additional return label options
  • Need for a more visually appealing interface in some cases
  • Improvements requested for full language support and internationalization

Final Thoughts

Overall, "Yanet: Returns and Exchanges" receives high praise for its practical and comprehensive functionality, making it a highly recommended solution for Shopify store owners looking to manage their returns and exchanges efficiently. While a few areas for improvement exist, the app's outstanding support and numerous features make it a valuable asset for e-commerce operations.

CG Habitats

Feb 04, 2025  on Shopify

Great App! made it so easy to set up and customer service is unmatched! Thank you Alice and Alex for helping me out!!

Wardrobe Edit

Feb 03, 2025  on Shopify

Featureful and easy to use. Customer support is great. Alex from the team was helpful is resolving queries

Enjee

Feb 02, 2025  on Shopify

Yanet: Returns and Exchange simplifies the return process for Shopify stores with automation and an easy-to-use interface. It saves time, keeps things organized, and improves customer satisfaction, it’s a great tool for hassle-free returns management. their support is also great, Alex helps us lot it in setup

Elite Varman

Jan 30, 2025  on Shopify

Yanet: Returns & Exchanges is a must-have Shopify app for stores looking to streamline their return and exchange process. The app provides a user-friendly portal for customers to request returns, track statuses, and choose exchange options effortlessly. It integrates well with Shopify, automates return approvals. What stands out is its seamless workflow, customizable policies, and automated notifications, reducing manual work for store owners. The support team is responsive and helpful, making the setup process smooth. Overall, it's an excellent tool for improving customer satisfaction and return management.

IshDeena

Jan 28, 2025  on Shopify

The app Yanet: Returns and Exchanges are perfect for our apparel website. It allows seamless integration with orders and customers purchases. The installation was very easy and smooth. On top of that the customer service is very fast and top of the class. I interacted with Alex and he was very helpful and resolved my queries quickly. And above all this app is FREE!!

Shopping in Kashmir

Jan 26, 2025  on Shopify

Very easy to use app with great functionality. Alex was able to help me in setting up the app and the response from him was accurate and helpful. A must use app for anyone

Nurse is Love

Jan 23, 2025  on Shopify

Alex me ha ayudado en todo momento a configurar y desbloqueara todo, ha sido excelente y todo en español, se lo agradezco!

ezkart

Jan 18, 2025  on Shopify

I recently had the pleasure of interacting with Alex from the Yanet Return Portal support team, and I couldn't be more impressed. Alex was incredibly helpful, patient, and knowledgeable. He guided me through the return process setup with ease, making it completely hassle-free. His professionalism and friendly demeanor made the entire experience pleasant. Thank you, Alex, for your outstanding support!

MPORTED

Jan 16, 2025  on Shopify

I have yet to fully test out the app as I haven't launched my store yet, but so far the customer support has been incredible. Alex has helped me with all of my questions and concerns. Plus, he was extremely fast! Thank you so much, Alex!

Angel Society

Jan 15, 2025  on Shopify

Alex was very helpful and quick to respond. My need was meet within a couple of minutes, can't really ask for a quicker response/solution time tha that!

CG Habitats

Jan 13, 2025  on Shopify

Great App! made it so easy to set up and customer service is unmatched! Thankyou Alex for helping me out!!

UPB4DAWN

Jan 12, 2025  on Shopify

Excellent app in it's simplicity! Does exactly what it says. I did have a question today and Alice at support was prompt in telling me how to change the text I wanted to change. Thanks, Alice!

EX-STOCK CANADA

Jan 08, 2025  on Shopify

Yanet has been a lifesaver for my store’s return process! The app is super easy to use, both for me and my customers. I love how everything is automated, from approvals to emails—it saves me so much time. Plus, it’s customizable, so it matches my store’s vibe perfectly. Alex is also amazing—quick and helpful whenever I need them. If you want a hassle-free return system, I highly recommend Yanet!

Karlica

Jan 07, 2025  on Shopify

Great App made it so easy to set up and customer service is unmatched! Thankyou Alice and Alex for helping me out!!

Los Ojos

Jan 05, 2025  on Shopify

Bu uygulama gerçekten harika! Değişim ve iade süreçlerimizi inanılmaz derecede kolaylaştırdı. Kullanımı son derece basit ve müşterilerimizden gelen geri dönüşler de oldukça olumlu. Ayrıca, ekibin müşteri hizmetleri mükemmel ötesi! Özellikle Alex'e ayrıca teşekkür etmek istiyorum. İlgisi, sabrı ve hızlı çözüm odaklı yaklaşımıyla her sorumuza yanıt verdi ve süreci daha da sorunsuz hale getirdi. Böyle bir destek almak gerçekten güven verici. Harikasınız, teşekkürler!

Euphoria Denims

Jan 04, 2025  on Shopify

the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!

Verlancé

Jan 02, 2025  on Shopify

Pretty good app to maintain returns and exchanges. Not to mention great support from Alex. Worth it considering the app being free.

Gopikas

Dec 29, 2024  on Shopify

recently started using the Yenet Plugin for Shopify, and I couldn't be happier with the results! The plugin is incredibly user-friendly and has streamlined the process of managing pickups and deliveries for my online store. The ability to set specific dates and times for order delivery and pickup has been a game-changer for my business. The support from Alex was exceptional. He was patient, knowledgeable, and guided me through every step of the setup process. His expertise made the integration seamless, and I was able to get the plugin up and running in no time. I highly recommend both the Yenet Plugin and Alex's assistance to anyone looking to enhance their Shopify store's functionality.

AtoZStudio

Dec 21, 2024  on Shopify

Easy to use app for refunds and credit score, Very supportive customer care time. Definity try in my other shopify sites

Lizbenshu

Dec 18, 2024  on Shopify

Alex is very great and helpful. He is very cooperative. He resolved my issue in a couple of minutes. Thank you Alex

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