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PostCo Returns & Exchanges logo

PostCo Returns & Exchanges

Develop by PostCo

$49-$479

/ Month
14 Days Free Trial

Automate returns from store credit, exchanges to labels & more

Store credit options
Automate returns
Shipping label automation
Revenue retention
Offer exchanges
Custom portal design
Policy rule configurations
Personalised return flow
Peer-to-peer returns

About PostCo Returns & Exchanges

Launched Feb 24, 2020

Categories

Built by PostCo

Email :

[email protected]

Address

Level 39, Mercu 2, No. 3, Jalan Bangsar, KL Eco City, Kuala Lumpur, KUL, 59200, MY

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Introduction Video

Description

Branded returns portal to retain & upsell revenue on your returns with exchanges & more.

PostCo is an all-in-one automated returns centre for brands to retain and upsell revenue on returns. With our seamless exchange experience, customers can easily exchange for any items at any price across your entire product catalogue! Recapture lost revenue with bonus credit on exchanges to discourage refunds, instant exchange and various retention rules. Optimize the entire returns process with our unlimited workflows, automated label generation, end-to-end notifications and more.

PostCo is an all-in-one automated returns centre for brands to retain and upsell revenue on returns. With our seamless exchange experience, customers can easily exchange for any items at any price across your entire product catalogue! Recapture lost revenue with bonus credit on exchanges to discourage refunds, instant exchange and various retention rules. Optimize the entire returns process with our unlimited workflows, automated label generation, end-to-end notifications and more. more
  • Reduce refunds with bonus credit, instant exchange & more
  • Earn extra revenue by allowing exchanges for higher-value items
  • Automate shipping labels for domestic & international returns
  • Unlimited policy rules & workflows to optimize your returns process
  • Dive deeper into your returns through customer insights & analytics

Pros

  • Automates returns, exchanges, and shipping label generation, saving time and reducing operational costs
  • Highly customizable portal design and integration, offering flexibility to meet specific business needs
  • Enhances customer experience by automating updates and simplifying the return process
  • Promotes revenue retention by encouraging exchanges and offering store credit instead of refunds
  • Provides valuable support and customer service, with responsive and helpful staff
  • Enables peer-to-peer returns, adding an additional sales channel
  • Cost-effective by reducing warehousing costs and promoting environmental sustainability
  • Offers smooth onboarding and integration for a seamless transition
  • In-depth analytics and user-friendly UI improve decision-making and efficiency

Top Helpful Reviews

Thirty First

Feb 07, 2025  on Shopify

Brilliant service, Aisyah has been particularly helpful and has been able to answer all of our questions. Spot on!

Nelissa Hilman

Jan 14, 2025  on Shopify

We have been using PostCo since 2020 and it has provided so much value-add through the years. We have also been looking for a resell platform and finally PostCo is launching theirs for the Malaysia market - the first ever. The team is friendly, quick and helpful in helping us troubleshoot our issues.

SeaCycleSwim

Nov 12, 2024  on Shopify

Life changing product, can't believe it took me so long to find it. Makes returns super easy and less stressful. Wanted to specially mention Veronica, she has been my go to for all questions and has been so unbelievably helpful and just a dream to work with. Thanks so much guys.

st. Moran

Nov 05, 2024  on Shopify

Post Co dealt with my customer service matter effectively. I am happy with their service. We are managing our returns through their service.

Ocean and San

Oct 23, 2024  on Shopify

After two years with another return platform we decided to move to PostCo. The UI, analytics, and customer experience from PostCo is exactly what we were looking for. The customer service and onboarding setup was a breeze too, straightforward and Fara was very helpful.

Mallet London

Sep 23, 2024  on Shopify

As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible. The team at Post360 are responsive and always look to resolve any issues ASAP

Banded Together

Sep 21, 2024  on Shopify

Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.

LABFRESH

Sep 17, 2024  on Shopify

One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did! Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need. On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works! 10/10, can only recommend!

Hella Heels AU

Sep 11, 2024  on Shopify

I had the best onboarding experience with PostCo, and any issue or suggestion I've raised has been attended to. PostCo made our returns so much more time and cost efficient! Love the feature where we can automatically create an exchange order to reserve stock, but it stays on hold until the return is processed. Super easy integration with our SKUtopia shipping rates.

RAPH&REMY®

Sep 10, 2024  on Shopify

PostCo has transformed our online return process, making it incredibly efficient and simple for both us and our customers. Felicia has been very helpful with any needed customisations, ensuring a smooth onboarding experience. The system is easy to use and eliminates hassle, keeping customers informed every step of the way. We highly recommend PostCo for organising returns in your online store.

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