EcoReturns: Returns & Exchange

Develop by Shopify

$19-$89

/ Month

Free plan available 7 Days Free Trial

Automate Returns, Exchanges, Credits & Lower refunds with AI

Fraud prevention

Api integrations

Shipping labels

Automate returns

Automation rules

Post-purchase experience

Store credits

Exchange automation

Refund reduction

About EcoReturns: Returns & Exchange

Launched Aug 11, 2021

Built by Shopify

Address

Mumbai, Mumbai, MH, 400001, IN

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

AI-powered returns automation, Exchange encouragement, and refund optimization for stores worldwide.

EcoReturns is an AI-powered Shopify returns app that automates returns management and Shopify exchanges while reducing refunds and frauds. It has a highly configurable return portal, returns policies, return reasons, automation rules and branded notifications. Migrate to an intelligent solution easily from Loop Returns, Aftership, Return Prime, Parcel Panel & ReturnGo. Automate RMA, and shipping labels/pickups to Reduce TAT, provide a great post-purchase experience and make customers happy.

Automate Pickups, Shipping labels, refunds, store credits, and exchanges.
Auto Labels/Pick-ups - choose our discounted rates or plug in your own carrier
AI-based tools to prevent returns, RTO & improve your profitability.
APIs and Integrations with shipping carriers, 3PL, ERP, OMS, CRM, Dropship etc.
Smart Credits & ChatGPT Support — delight shoppers, win loyalty.

Pros

AI-powered management reduces refunds and frauds
Highly configurable return portal, policies, and automation rules
Easy migration from other return solutions like Loop Returns, Aftership, Return prime, Postco, and Sorted
Automates RMA, shipping labels, and pickups to reduce TAT
Inbuilt discounted labels/shipping or option to connect your own shipping provider
AI-based tools to prevent returns and improve profitability
Integrations with various platforms like shipping carriers, 3PL, ERP, OMS, CRM, Dropship etc
ChatGPT powered chatbot for enhanced customer experience
Positive user feedback on pricing, support, and features
Good customer support as evidenced by user reviews

Cons

Limited user reviews available to fully gauge overall user satisfaction
Potential complexity in initial setup due to extensive configurability
Dependence on AI and integrations might pose challenges for less tech-savvy users

Top Helpful Reviews

Binks

Oct 06, 2025 on Shopify

Great app and features. We have been using it more than a year and extremely satisfies with the product

Softrix

Sep 25, 2025 on Shopify

EcoReturns has been a great experience so far — the features and pricing are very promising, plus it’s super easy to use. Definitely recommend it!

The Musk In

Sep 19, 2025 on Shopify

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless. The setup was smooth, integrations work seamlessly, and the support team is always responsive. Highly recommend!

Kanh Luxury Clothing

Sep 16, 2025 on Shopify

We’ve been using EcoReturns for the last 4 months, and it has been a great experience. The automation saves us a lot of manual effort, and the integrations with Shopify and our tools work seamlessly. Setup was smooth, and everything has been running reliably since then. Highly recommended!

banjaratrail

Aug 22, 2025 on Shopify

EcoReturns makes returns effortless with powerful automation and seamless integrations. It truly simplifies the process for both brands and customers.

RIJAC

Aug 05, 2025 on Shopify

support is fantastic, the ankit raj from there team really help me solve all my return problems for my customer

Clothinco India

Apr 24, 2025 on Shopify

good application with automation and great customer support. All the return and exchange process is completely automated with AI powered features

Baller Athletik

Apr 11, 2025 on Shopify

Great app! We’ve been using EcoReturns for the past 4 months to manage returns and exchanges, and the process has become significantly smoother and more efficient. The customer support team is also incredibly friendly and helpful. Highly recommended!

trime.sk

Mar 26, 2025 on Shopify

Worst approach to customers I've ever experienced. I spent months integrating EcoReturns into our carrier; they always promised everything, but it never happened. Additionally, their support is not responding to messages in their own chat!

Mesmerize India

Mar 03, 2025 on Shopify

We’ve been using Eco Returns for our returns and exchange management, and we’re extremely satisfied with the service. The platform has streamlined our entire returns process, making it much easier for both our team and customers.

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