EcoReturns: AI powered Returns

Develop by Shopify

$19-$89

/ Month

Free plan available 7 Days Free Trial

Automate Returns, Exchanges, Credits & Lower refunds with AI

Fraud prevention

Api integrations

Shipping labels

Automate returns

Automation rules

Post-purchase experience

Store credits

Exchange automation

Refund reduction

About EcoReturns: AI powered Returns

Launched Aug 11, 2021

Built by Shopify

Address

5 Bishopsfield, Cricklade, Swindon, ENG, SN6 6BS, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

AI-powered returns automation, Exchange encouragement, and refund optimization for stores worldwide.

EcoReturns is an AI-powered Shopify returns app that automates returns management and Shopify exchanges while reducing refunds and frauds. It has a highly configurable return portal, returns policies, return reasons, automation rules and branded notifications. Migrate to an intelligent solution easily from Loop Returns, Aftership, Return Prime, Parcel Panel & ReturnGo. Automate RMA, and shipping labels/pickups to Reduce TAT, provide a great post-purchase experience and make customers happy.

Automate Pickups, Shipping labels, refunds, store credits, and exchanges.
Auto Labels/Pick-ups - choose our discounted rates or plug in your own carrier
AI-based tools to prevent returns, RTO & improve your profitability.
APIs and Integrations with shipping carriers, 3PL, ERP, OMS, CRM, Dropship etc.
Smart Credits & ChatGPT Support — delight shoppers, win loyalty.

Pros

AI-powered management reduces refunds and frauds
Highly configurable return portal, policies, and automation rules
Easy migration from other return solutions like Loop Returns, Aftership, Return prime, Postco, and Sorted
Automates RMA, shipping labels, and pickups to reduce TAT
Inbuilt discounted labels/shipping or option to connect your own shipping provider
AI-based tools to prevent returns and improve profitability
Integrations with various platforms like shipping carriers, 3PL, ERP, OMS, CRM, Dropship etc
ChatGPT powered chatbot for enhanced customer experience
Positive user feedback on pricing, support, and features
Good customer support as evidenced by user reviews

Cons

Limited user reviews available to fully gauge overall user satisfaction
Potential complexity in initial setup due to extensive configurability
Dependence on AI and integrations might pose challenges for less tech-savvy users

Top Helpful Reviews

W Y E T H

Nov 19, 2025 on Shopify

Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!

ForeverKidz

Nov 10, 2025 on Shopify

We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!

Me&My

Nov 07, 2025 on Shopify

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless.

The Short Store

Nov 04, 2025 on Shopify

Using Ecoreturns for the past 3 months and it has definitely made it a lot easier for us to process exchange and return requests and the support team has been very responsive and quick to resolve any issues or customisations required. Highly recommend.

BlissClub

Oct 29, 2025 on Shopify

We’ve been using EcoReturns to manage our returns, and it’s been a game-changer. The platform has made our return process faster, more transparent, and incredibly efficient. Their support team is prompt and always ready to help — overall, a great partner for scaling post-purchase experience. Special mention to Saurav and Vivek!

indigolinen

Oct 28, 2025 on Shopify

Setup was incredibly easy - onboarding took less than a day! The platform is packed with useful features that make managing returns effortless and efficient. Great value for any growing Shopify brand.

The Great Ikigai

Oct 28, 2025 on Shopify

EcoReturns has made our returns and exchanges almost fully automated - saving tons of manual work! The support team is super responsive and always resolves queries quickly.

Binks

Oct 06, 2025 on Shopify

Great app and features. We have been using it more than a year and extremely satisfies with the product

Softrix

Sep 25, 2025 on Shopify

EcoReturns has been a great experience so far — the features and pricing are very promising, plus it’s super easy to use. Definitely recommend it!

The Musk In

Sep 19, 2025 on Shopify

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless. The setup was smooth, integrations work seamlessly, and the support team is always responsive. Highly recommend!

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