Shopify Customer experience apps 2025

xCotton Post Purchase Guard

9.5

168 Reviews

Solutions of shipping protection, return and extended warranty Show more

xCotton Post Purchase Guard is a comprehensive app designed to enhance post-purchase experiences for merchants and consumers. It offers customizable post-purchase protection services, including AI-powered customer support, reverse logistics, and shipment protection for purchased goods. By offering a range of after-sales solutions, the app aims to reduce return rates, enhance customer shopping experiences, and boost conversion rates. Merchants can choose from both in-house return solutions and consumer-directed shipping protection, allowing for a tailored approach to meet diverse business needs. The app also features a professional AIES system that provides strategies to lower return rates, along with global return warehouses and solutions for handling asset disposition. Additionally, it ensures protection against loss and damage during transit, securing goods from the point of sale to the final destination. Overall, xCotton Post Purchase Guard helps build trust and improve customer satisfaction by supporting merchants with reliable and efficient post-purchase services.

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Shipping protection

Extended warranty

Reverse logistics

Ai customer service

Return solutions

Transport protection

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StoreFAQ‑ Product FAQ Builder

$7.99-$49.99 / Month

8.7

101 Reviews

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Create FAQ pages or accordions instantly with AI & drive sales Show more

BetterFAQ - Product FAQ Builder is an innovative app designed to enhance your store's help center by seamlessly integrating frequently asked questions to address customer queries efficiently. Harness the power of AI to craft concise and informative FAQs, accelerating your content creation process to significantly decrease support tickets. With an intuitive drag-and-drop FAQ builder, you can easily design your FAQ page to align with your store’s brand aesthetics, including color, font, and style, ensuring a cohesive customer experience. The app allows for seamless integration of FAQs on any product page, effectively engaging visitors and converting them into customers. Enjoy the convenience of exporting or importing FAQ data, allowing you to systematically build and organize your customer service center without hassle. Transform your customer support with individual product FAQs, promising a tailored and dynamic approach to customer interactions. Experience a smarter way to manage customer inquiries by leveraging AI-driven solutions with BetterFAQ.

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Drag & drop builder

Ai content creation

Product-specific faqs

Flexible design

Create faq pages

Export & import faqs

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Meety: Appointment Booking App

$14-$47 / Month

8.8

395 Reviews

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Calendar Booking app for events, services, classes, & rentals Show more

Meety is a versatile appointment booking app designed to enhance your scheduling solutions effortlessly. This app integrates seamlessly with your products, similar to Calendly, and is perfect for both physical and virtual locations like Zoom, Google Meet, and Outlook. It offers a comprehensive range of features including handling subscriptions, group bookings, and deposit payments. With the ability to sync with Google Calendar, Meety ensures you're always up-to-date with appointments. Additional features such as automated waitlists and personalized email notifications simplify the management of bookings. The app also boasts multi-language support and custom question forms, making it suitable for diverse scheduling needs. Moreover, you can customize the calendar widget to match your theme, adding functionality like a "Schedule your time" button anywhere on your product pages.

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Booking calendar popup integration

Automated email reminders

Branding personalization

Analytics and dashboard

Customizable scheduling widget

Flexible booking types

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Easy Background Music ‑ Musica

9.2

78 Reviews

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Add custom background music, or play song of choice Show more

Easy Background Music – Musica is a Shopify app designed to enhance customer experience by integrating soothing background music into your online store. This app allows you to select songs or ambient music that align with your brand's vibe or the ongoing festive season, such as playing Jingle Bells during Christmas to create a joyful shopping atmosphere. Its intuitive interface seamlessly blends with your Shopify dashboard and store theme, ensuring a cohesive user experience. With Easy Background Music – Musica, you can preview the music player live and easily configure it to sync music across browser tabs for a consistent auditory experience. By delighting your customers with carefully chosen tunes, you can create an inviting environment that may boost customer engagement and increase sales. Transform your store into an immersive shopping destination with the simple yet elegant solutions provided by this app.

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Shopify integration

Live preview

Background music

Festive tunes

Music synchronization

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Klaviyo Reviews

$25 / Month

8.7

136 Reviews

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Build 5-star experiences for your customers. Show more

Klaviyo Reviews is a comprehensive platform designed to streamline and optimize the management of product reviews, centralizing all your data for a cohesive operational experience. It ensures all review requests are delivered punctually and in accordance with your brand’s guidelines while preventing duplication by utilizing your existing templates and implementing smart sending rules. The app offers automation for review requests through both email and SMS, and it allows you to prominently showcase top reviews in communications and on your website. With tools to categorize and build segments based on star ratings and custom questions, Klaviyo Reviews helps you better understand and leverage customer feedback. Users can also incentivize reviews by rewarding customers with unique coupons and import previous reviews seamlessly. Additionally, the app provides flexible display options such as carousels, media galleries, and detailed review summaries, enhancing the visibility and accessibility of customer feedback across platforms.

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Collect reviews

Import reviews

Display options

Review migration

Automate review requests

Showcase top reviews

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CP: Order Editing & Upsells

9.1

14 Reviews

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Empower customers to self-edit orders, reducing support and boosting sales. Show more

CP: Order Editing & Cancel is a powerful tool designed to streamline your order management process by empowering customers to make real-time changes to their orders. With this app, customers can easily edit shipping addresses, adjust quantities, swap or add products, and even cancel orders before they are shipped. This self-service approach significantly reduces the volume of support tickets, enabling your team to focus on more critical tasks. By offering an enhanced customer experience akin to major e-commerce platforms like Amazon, you can increase Average Order Value (AOV) while reducing costs. The app also provides upsell opportunities through AI-driven recommendations and post-purchase options. Additionally, it supports full integration with your 3PL/WMS systems, and automates refunds with flexible options like store credits or direct returns. This translates to improved customer satisfaction, reduced support needs, and a more efficient operational workflow.

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Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

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Wrapin ‑ Gift Wrap & Options

$3.99-$7.99 / Month

8.8

360 Reviews

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Allow customers to select gift wrap & message for their orders Show more

Wrapin ‑ Gift Wrap & Options is your go-to app for enhancing the shopping experience by offering personalized gift wrapping and messaging services. With Wrapin, you can stand out from the competition by adding a personal touch to every order, showing customers that you genuinely care about them and their gift recipients. The app seamlessly integrates with your store's existing theme and layout, ensuring a cohesive and professional appearance. It provides versatile gift wrap and messaging options, which can be set as either paid or free, allowing you to upsell products and offer more value. Additionally, administrators have the flexibility to add multiple gift options, support multiple languages, and set message limits. Orders featuring gift-wrapped items are automatically tagged and can be included in reports, while customers receive order confirmation emails with detailed gift wrap and message information, enriching their overall experience.

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Reporting capabilities

Multiple gift options

Language translation support

Order tagging

Email confirmation customization

Paid/free wrapping choices

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Collection Sort & Category |KX

$19-$299 / Month

9.2

179 Reviews

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Boost profit with collection page sort & product merchandising Show more

Category & Collection Sort | KX, powered by Kimonix, is a comprehensive tool designed to elevate your e-commerce store’s organization and product recommendation strategies. This app enables you to build, sort, and A/B test smart collection pages, as well as optimize existing ones, enhancing the overall shopping experience with advanced parameters and personalized recommendations. By leveraging AI merchandising and product sorting strategies, it assists you in increasing sales and optimizing inventory while focusing on converting more visitors into customers. Category & Collection Sort | KX also supports personalized product recommendations for email campaigns, seamlessly integrating with platforms like Klaviyo. The app's advanced analytics and functions allow for automated setups and multi-segment collection management, empowering you to fulfill your business goals and maximize profits efficiently. With its robust features, Kimonix serves as your personal collection and product recommendations manager, streamlining operations and boosting your store's performance.

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Email personalization

A/b testing

Ai recommendations

Build smart collections

Collection resort

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EcoReturns: Returns & Exchange

$19-$89 / Month

9.2

125 Reviews

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Automate Returns, Exchanges, Credits & Lower refunds with AI Show more

EcoReturns is an innovative AI-powered app designed for Shopify merchants, focusing on streamlining and automating the returns and exchange process. With features like a highly configurable return portal, customizable return policies, and branded notifications, it helps businesses reduce refunds and fraud efficiently. The app facilitates a smooth transition for users migrating from other platforms like Loop Returns, Aftership, and others. It enhances the customer experience by automating RMAs, generating shipping labels, and scheduling pickups to reduce turnaround time. Additionally, EcoReturns offers inbuilt discounted shipping labels or the flexibility to connect with your own shipping provider. Leveraging AI tools, the app not only prevents returns and reduces Return to Origin (RTO) rates but also aims to boost profitability. With integrations to various ERP, CRM, and shipping solutions, along with a ChatGPT-powered chatbot, EcoReturns ensures a comprehensive and delightful post-purchase journey for customers.

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Fraud prevention

Api integrations

Shipping labels

Automate returns

Automation rules

Post-purchase experience

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TrioM ‑ Combine, Merge Orders

$9.99-$49.99 / Month

9.1

58 Reviews

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Order management automation edit orders combine orders & save Show more

TrioM Combine & Merge Orders is a versatile app designed to streamline your shipping process and enhance customer satisfaction by merging multiple orders into a single shipment. This automation tool enables businesses to reduce unnecessary shipping fees, making operations more cost-effective. By simplifying the order management process, customers are spared the hassle of tracking multiple packages, significantly improving their shopping experience. With customizable options, you can decide when and how orders are merged and even issue shipping refunds, creating a more personalized and efficient service. The app offers automatic merging based on pre-defined criteria, while also allowing manual selection of orders for more control. Additionally, customers are kept informed through email notifications, and order tagging and notes are available for better record-keeping. TrioM is the perfect solution for powerful stores looking to optimize their logistics with minimal effort.

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Order tagging

Customer notification

Automatic merge

Manual merge selection

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Trusted Product Tabs with AI

$4.99-$89 / Month

9.1

91 Reviews

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Organize products with customizable tabs & accordions with AI Show more

Tabs: SEO Product Tabs with AI is a versatile app designed to organize and enhance your online store's product content using tabs and sections. By offering tools to generate product tabs and descriptions with AI, it simplifies the process of managing shared content like size guides and warranty information, thereby saving time and effort. The app supports theme extensions, ensuring that its script has minimal to no impact on your store's speed, all while being adapted for SEO to boost visibility and conversions. Users can present their content using either vertical accordion or horizontal tabs, allowing for a customizable and engaging user experience. Additionally, the app offers shared tab features to efficiently distribute content across multiple products. With SEO optimization and compliance with accessibility standards like WCAG 2.0, Tabs integrates seamlessly into your store, enhancing the customer's shopping journey and elevating overall satisfaction.

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Seo optimization

Ai-generated descriptions

Theme extension support

Customizable tabs and accordions

Shared content templates

Low impact on speed

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Route Protection and Tracking

6.4

336 Reviews

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Fuel Growth with Order Protection, Package Tracking & More Show more

Route: Post-Purchase Platform is a comprehensive solution designed to enhance the entire shopping experience, from checkout to delivery, and beyond. By providing shipping insurance, Route ensures peace of mind for customers by protecting against loss, theft, or damage. The app also supports carbon-neutral shipping on all insured orders, aligning with environmentally-conscious values and boosting brand loyalty. Route's immersive package tracking keeps your brand at the forefront of customers' minds while building anticipation, complemented by personalized product recommendations that encourage repeat purchases. The platform not only enhances customer satisfaction but also contributes to a more sustainable business model. With instant claims resolution, Route helps reduce customer support costs and minimizes frustration, ensuring a smooth and gratifying shopping experience.

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Product recommendations

Order protection

Package tracking

Branded tracking

Shipping insurance

Carbon neutral shipping

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Revize: Order Editing & Upsell

$29-$129 / Month

9.1

67 Reviews

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Let customers edit orders, add products, & switch items easily Show more

Revize: Order Editing & Upsell is a transformative app designed to enhance customer satisfaction by empowering them to manage their post-purchase experience. This innovative tool allows customers to easily correct mistakes, update their shipping address, adjust order quantities, switch products, and add items before shipping, significantly reducing friction in the buying process. By minimizing support tickets and returns, Revize not only boosts customer satisfaction but also enhances operational efficiency for businesses. The app facilitates upselling opportunities, offering seamless avenues for customers to increase their purchase value effortlessly. With features like automated refunds, self-service order cancellations, and customizable order edit windows, it provides a flexible and user-friendly experience. Revize is a key driver in improving average order value (AOV) and fostering lasting customer loyalty, making it a valuable asset for any online store.

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Order editing

Seamless refunds

Product upsells

Address updates

Quantity changes

Switch products

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Shoppy Store Locator

$10-$70 / Month

9.1

2 Reviews

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Connect shoppers with your closest store locations instantly. Show more

Shoppy Store Locator is a powerful tool designed to help merchants increase foot traffic and boost sales by simplifying the process for customers seeking nearby store locations. Ideal for retailers, franchises, and service-based businesses, this app offers a seamless store discovery experience, resolving the challenge of store visibility and enhancing customer engagement. With features such as store tagging, merchants can effortlessly organize and filter their stores, ensuring a more personalized and efficient discovery process for customers. The app also supports bulk import and updating, allowing businesses to quickly add or update multiple store locations simultaneously. Additionally, it syncs directly with Google My Business, ensuring that store information is always current and accessible. The Address Auto Suggest feature further streamlines customer interaction by providing instant, accurate address auto-completion, enhancing overall customer experience and reinforcing brand loyalty.

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Bulk import

Google sync

Nearby store locator

Store discovery experience

Store visibility enhancement

Store tagging

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Refundid Returns & Exchanges

$199 / Month

9.1

9 Reviews

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Providing your customers with a faster refund experience Show more

Refundid: Returns Portal is a comprehensive solution designed to streamline the return process for businesses, enhancing customer satisfaction with both instant refund options and standard return procedures. This innovative app automates label generation and integrates seamlessly with various carriers, eliminating the cumbersome wait times traditionally associated with returns. Businesses can gain valuable insights into return trends, allowing them to optimize operations and improve efficiency. The portal provides real-time data reports, enabling businesses to monitor and manage all incoming returns effortlessly. Users can easily approve or decline returns and restock items to their original locations while aligning with store-specific return policies. With Refundid, businesses can elevate their customer experience, offering a seamless and efficient return process that meets modern consumer expectations.

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Carrier integration

Real-time reports

Instant refunds

Standard returns

Automated label generation

Returns approval

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Pintuna: Gift Cards & Loyalty

$35-$150 / Month

9.1

5 Reviews

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Enhance customer engagement and generate incremental revenue Show more

Pintuna is an all-in-one solution for managing gift cards, store credits, and loyalty programs specifically designed for eCommerce brands. Tailored to enhance your revenue and customer experience, this app is seamlessly integrated with popular POS systems like Square and Clover. It allows you to effortlessly import existing gift cards and supports a range of flexible loyalty programs, including offering store credit as rewards. Whether it's a digital or physical gift card, Pintuna ensures a smooth process with custom-branded email confirmations and the ability to add cards to Apple or Google Wallets. The multilingual support ensures global accessibility, helping businesses cater to diverse customer bases and improve retention. For businesses looking to streamline their rewards system and enhance customer loyalty, Pintuna provides a robust and user-friendly solution.

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Loyalty programs

Multiple languages

Gift cards

Store credits

Apple/google wallet

Square/clover integration

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Octocom AI CX & CS suite

$200 / Month

9.1

5 Reviews

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Streamline support with 24/7 AI for enhanced customer experience. Show more

Octocom AI CX & CS Suite is a comprehensive solution designed to streamline customer support by leveraging advanced conversational AI. Operating 24/7, it efficiently handles both pre-sale and post-sale inquiries, covering a wide array of topics such as product recommendations, delivery queries, order changes, and returns. This intelligent tool significantly reduces ticket volume and response times, allowing your support team to devote more attention to critical tasks. Seamlessly integrating with popular help desks like Gorgias and Zendesk, Octocom enhances customer engagement and satisfaction. Whether it's managing orders or providing personalized product suggestions, the AI system keeps itself updated by continuously scanning your catalog and website. With its omnichannel connectivity, Octocom ensures users get fast, accurate assistance across platforms like email, Instagram, WhatsApp, Messenger, and Telegram.

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Personalized recommendations

Order management

24/7 ai support

Conversational ai

Omnichannel connectivity

Catalog scanning

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Parkpalet Returns

9.1

1 Reviews

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Otomatikleştirilmiş iade yönetimiyle müşteri memnuniyetini ve gelirinizi artırın.

Automated returns

Customer portal

Workflow optimization

Shipping label automation

Status updates

Return reason management

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Multiship

$24.99-$299.99 / Month

8.2

12 Reviews

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Ship to multiple addresses & recipients from a single checkout Show more

Multiship is an innovative app designed to enhance the shopping experience in your online store by allowing customers to send items to multiple addresses from a single order. This feature-rich app enables shoppers to assign a unique address to each product in their cart and choose individualized shipping rates per destination. It offers the convenience of grouping items by address, streamlining the shipping process, and selecting from Saved Addresses, ensuring a seamless and intuitive user experience. With Multiship's simplified setup, your customers can manage their orders effortlessly and with confidence. The app integrates smoothly into your existing system, allowing you to fulfill orders as usual without any added complexity. Experience unparalleled flexibility and customer satisfaction with Multiship's efficient multi-address shipping solution.

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Quick setup

Multiple addresses checkout

Individual item addressing

Unique shipping rates

Group items per address

Saved addresses selection

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X‑Elephant: AI Sales Chatbot

(3.9/5)

4 Reviews

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Leverage AI to address customer inquiries, improving customer Show more

Elephant AI is an innovative application designed to support international businesses by delivering top-notch customer service. Utilizing advanced multilingual capabilities, this app provides instant and precise responses to customer inquiries, ensuring a seamless user experience across different languages and cultural contexts. Its integration with Shopify makes it an essential tool for e-commerce platforms, addressing both pre-sales and post-sales questions, which helps in improving conversion rates and reducing return rates. The app learns and adapts over time by analyzing historical conversations, enhancing its effectiveness with continuous use. With its ability to provide answers through various modalities, Elephant AI caters to diverse customer needs, ensuring that interactions are both engaging and informative. Furthermore, the app's backend management of conversations allows businesses to gain insights into user preferences and behavior, ultimately offering intelligent product recommendations that drive sales.

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Shopify integration

Self-learning ai

Real-time answers

Multilingual responses

Backend conversation management

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Shopify Customer experience apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 183 Apps

xCotton Post Purchase Guard

StoreFAQ‑ Product FAQ Builder

Meety: Appointment Booking App

Easy Background Music ‑ Musica

Klaviyo Reviews

CP: Order Editing & Upsells

Wrapin ‑ Gift Wrap & Options

Collection Sort & Category |KX

EcoReturns: Returns & Exchange

TrioM ‑ Combine, Merge Orders

Trusted Product Tabs with AI

Route Protection and Tracking

Revize: Order Editing & Upsell

Shoppy Store Locator

Refundid Returns & Exchanges

Pintuna: Gift Cards & Loyalty

Octocom AI CX & CS suite

Parkpalet Returns

Multiship

X‑Elephant: AI Sales Chatbot