Shopify Customer experience apps 2026

Xcotton Post Purchase Guard

9.3

237 Reviews

Solutions of shipping protection, return and extended warranty Show more

xCotton Post Purchase Guard is a comprehensive app designed to enhance post-purchase experiences for merchants and consumers. It offers customizable post-purchase protection services, including AI-powered customer support, reverse logistics, and shipment protection for purchased goods. By offering a range of after-sales solutions, the app aims to reduce return rates, enhance customer shopping experiences, and boost conversion rates. Merchants can choose from both in-house return solutions and consumer-directed shipping protection, allowing for a tailored approach to meet diverse business needs. The app also features a professional AIES system that provides strategies to lower return rates, along with global return warehouses and solutions for handling asset disposition. Additionally, it ensures protection against loss and damage during transit, securing goods from the point of sale to the final destination. Overall, xCotton Post Purchase Guard helps build trust and improve customer satisfaction by supporting merchants with reliable and efficient post-purchase services.

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Shipping protection

Extended warranty

Reverse logistics

Ai customer service

Return solutions

Transport protection

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Klaviyo Reviews

$25 / Month

9.3

172 Reviews

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Build 5-star experiences for your customers. Show more

Klaviyo Reviews is a comprehensive platform designed to streamline and optimize the management of product reviews, centralizing all your data for a cohesive operational experience. It ensures all review requests are delivered punctually and in accordance with your brand’s guidelines while preventing duplication by utilizing your existing templates and implementing smart sending rules. The app offers automation for review requests through both email and SMS, and it allows you to prominently showcase top reviews in communications and on your website. With tools to categorize and build segments based on star ratings and custom questions, Klaviyo Reviews helps you better understand and leverage customer feedback. Users can also incentivize reviews by rewarding customers with unique coupons and import previous reviews seamlessly. Additionally, the app provides flexible display options such as carousels, media galleries, and detailed review summaries, enhancing the visibility and accessibility of customer feedback across platforms.

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Collect reviews

Import reviews

Display options

Review migration

Automate review requests

Showcase top reviews

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Meety: Appointment Booking App

$14-$47 / Month

9.2

439 Reviews

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Calendar Booking app for events, services, classes, & rentals Show more

Meety is a versatile appointment booking app designed to enhance your scheduling solutions effortlessly. This app integrates seamlessly with your products, similar to Calendly, and is perfect for both physical and virtual locations like Zoom, Google Meet, and Outlook. It offers a comprehensive range of features including handling subscriptions, group bookings, and deposit payments. With the ability to sync with Google Calendar, Meety ensures you're always up-to-date with appointments. Additional features such as automated waitlists and personalized email notifications simplify the management of bookings. The app also boasts multi-language support and custom question forms, making it suitable for diverse scheduling needs. Moreover, you can customize the calendar widget to match your theme, adding functionality like a "Schedule your time" button anywhere on your product pages.

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Booking calendar popup integration

Automated email reminders

Branding personalization

Analytics and dashboard

Customizable scheduling widget

Flexible booking types

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Wrapin ‑ Gift Wrap & Options

$3.99-$7.99 / Month

8.6

374 Reviews

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Allow customers to select gift wrap & message for their orders Show more

Wrapin ‑ Gift Wrap & Options is your go-to app for enhancing the shopping experience by offering personalized gift wrapping and messaging services. With Wrapin, you can stand out from the competition by adding a personal touch to every order, showing customers that you genuinely care about them and their gift recipients. The app seamlessly integrates with your store's existing theme and layout, ensuring a cohesive and professional appearance. It provides versatile gift wrap and messaging options, which can be set as either paid or free, allowing you to upsell products and offer more value. Additionally, administrators have the flexibility to add multiple gift options, support multiple languages, and set message limits. Orders featuring gift-wrapped items are automatically tagged and can be included in reports, while customers receive order confirmation emails with detailed gift wrap and message information, enriching their overall experience.

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Reporting capabilities

Multiple gift options

Language translation support

Order tagging

Email confirmation customization

Paid/free wrapping choices

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StoreFAQ‑ Product FAQ Builder

$7.99-$49.99 / Month

9

130 Reviews

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Create FAQ pages or accordions instantly with AI & drive sales Show more

BetterFAQ - Product FAQ Builder is an innovative app designed to enhance your store's help center by seamlessly integrating frequently asked questions to address customer queries efficiently. Harness the power of AI to craft concise and informative FAQs, accelerating your content creation process to significantly decrease support tickets. With an intuitive drag-and-drop FAQ builder, you can easily design your FAQ page to align with your store’s brand aesthetics, including color, font, and style, ensuring a cohesive customer experience. The app allows for seamless integration of FAQs on any product page, effectively engaging visitors and converting them into customers. Enjoy the convenience of exporting or importing FAQ data, allowing you to systematically build and organize your customer service center without hassle. Transform your customer support with individual product FAQs, promising a tailored and dynamic approach to customer interactions. Experience a smarter way to manage customer inquiries by leveraging AI-driven solutions with BetterFAQ.

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Drag & drop builder

Ai content creation

Product-specific faqs

Flexible design

Create faq pages

Export & import faqs

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Collection Sort & Category |KX

$19-$299 / Month

9

189 Reviews

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Boost profit with collection page sort & product merchandising Show more

Category & Collection Sort | KX, powered by Kimonix, is a comprehensive tool designed to elevate your e-commerce store’s organization and product recommendation strategies. This app enables you to build, sort, and A/B test smart collection pages, as well as optimize existing ones, enhancing the overall shopping experience with advanced parameters and personalized recommendations. By leveraging AI merchandising and product sorting strategies, it assists you in increasing sales and optimizing inventory while focusing on converting more visitors into customers. Category & Collection Sort | KX also supports personalized product recommendations for email campaigns, seamlessly integrating with platforms like Klaviyo. The app's advanced analytics and functions allow for automated setups and multi-segment collection management, empowering you to fulfill your business goals and maximize profits efficiently. With its robust features, Kimonix serves as your personal collection and product recommendations manager, streamlining operations and boosting your store's performance.

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Email personalization

A/b testing

Ai recommendations

Build smart collections

Collection resort

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Easy Background Music ‑ Musica

9.2

91 Reviews

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Add custom background music, or play song of choice Show more

Easy Background Music – Musica is a Shopify app designed to enhance customer experience by integrating soothing background music into your online store. This app allows you to select songs or ambient music that align with your brand's vibe or the ongoing festive season, such as playing Jingle Bells during Christmas to create a joyful shopping atmosphere. Its intuitive interface seamlessly blends with your Shopify dashboard and store theme, ensuring a cohesive user experience. With Easy Background Music – Musica, you can preview the music player live and easily configure it to sync music across browser tabs for a consistent auditory experience. By delighting your customers with carefully chosen tunes, you can create an inviting environment that may boost customer engagement and increase sales. Transform your store into an immersive shopping destination with the simple yet elegant solutions provided by this app.

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Shopify integration

Live preview

Background music

Festive tunes

Music synchronization

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Wrapped: Gift Wrap & Messages

$15-$99 / Month

8.4

121 Reviews

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Allow your customers to gift wrap their purchases and items Show more

Wrapped: Add Gift Wrap is an essential app designed to enhance the gifting experience on your e-commerce platform, seamlessly integrating advanced features directly into product detail pages, carts, and checkouts. With the fastest setup available, retailers can quickly offer customers the option to add gift wrapping, personalized messages, and gift notes, either to individual items or entire orders. The app's versatile widgets are crafted to boost upselling opportunities, making it easy for customers to enrich their gifts. Wrapped not only elevates customer satisfaction but also drives additional revenue. With tailored extensions, customers can enjoy a personalized checkout experience, which enhances both the aesthetic appeal and emotional impact of their purchases. Wrapped is a game-changer in optimizing the shopping experience, providing retailers with a competitive edge in customer service excellence.

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Product page integration

Personalized gift messages

Individual item wrapping

Cart customization options

Checkout gift options

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EcoReturns: AI powered Returns

$19-$89 / Month

9.2

124 Reviews

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Automate Returns, Exchanges, Credits & Lower refunds with AI Show more

EcoReturns is an innovative AI-powered app designed for Shopify merchants, focusing on streamlining and automating the returns and exchange process. With features like a highly configurable return portal, customizable return policies, and branded notifications, it helps businesses reduce refunds and fraud efficiently. The app facilitates a smooth transition for users migrating from other platforms like Loop Returns, Aftership, and others. It enhances the customer experience by automating RMAs, generating shipping labels, and scheduling pickups to reduce turnaround time. Additionally, EcoReturns offers inbuilt discounted shipping labels or the flexibility to connect with your own shipping provider. Leveraging AI tools, the app not only prevents returns and reduces Return to Origin (RTO) rates but also aims to boost profitability. With integrations to various ERP, CRM, and shipping solutions, along with a ChatGPT-powered chatbot, EcoReturns ensures a comprehensive and delightful post-purchase journey for customers.

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Fraud prevention

Api integrations

Shipping labels

Automate returns

Automation rules

Post-purchase experience

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AutoCart: Gift With Purchase

$5.99-$8.99 / Month

7.3

13 Reviews

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Auto add gifts, discounted or companion products to the cart Show more

AutoCart: Gift With Purchase is an innovative app designed to revolutionize the shopping cart experience by automatically adding gift products, discounts, or companion items to customer carts based on customizable conditions. This next-generation Cartbot enhances the upselling game by offering promotions such as BOGO or "buy X get Y," which can significantly boost customer satisfaction and loyalty. Seamless integration and an intuitive rule-setting system make it easy for businesses to automate gift additions or remove them if conditions change. The app's ability to schedule promotions and remove products automatically ensures a dynamic and effortless experience for both retailers and shoppers. AutoCart is perfectly integrated with tools like SupaEasy for efficient function generation and data migration, ensuring a hassle-free setup. Furthermore, its multichannel support provides robust assistance via email, in-app chat, and social media, making it accessible and adaptable across different platforms.

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Seamless integration

Automatic removal

Custom rules

Gift auto-add

Discounted products

Companion products

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CP: Order Editing & Upsell

$49-$129 / Month

9.1

25 Reviews

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Empower customers to self-edit orders, reducing support and boosting sales. Show more

CP: Order Editing & Cancel is a powerful tool designed to streamline your order management process by empowering customers to make real-time changes to their orders. With this app, customers can easily edit shipping addresses, adjust quantities, swap or add products, and even cancel orders before they are shipped. This self-service approach significantly reduces the volume of support tickets, enabling your team to focus on more critical tasks. By offering an enhanced customer experience akin to major e-commerce platforms like Amazon, you can increase Average Order Value (AOV) while reducing costs. The app also provides upsell opportunities through AI-driven recommendations and post-purchase options. Additionally, it supports full integration with your 3PL/WMS systems, and automates refunds with flexible options like store credits or direct returns. This translates to improved customer satisfaction, reduced support needs, and a more efficient operational workflow.

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Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

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Revize: Order Editing & Upsell

$49-$149 / Month

9.1

84 Reviews

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Let customers edit orders, add products, & switch items easily Show more

Revize: Order Editing & Upsell is a transformative app designed to enhance customer satisfaction by empowering them to manage their post-purchase experience. This innovative tool allows customers to easily correct mistakes, update their shipping address, adjust order quantities, switch products, and add items before shipping, significantly reducing friction in the buying process. By minimizing support tickets and returns, Revize not only boosts customer satisfaction but also enhances operational efficiency for businesses. The app facilitates upselling opportunities, offering seamless avenues for customers to increase their purchase value effortlessly. With features like automated refunds, self-service order cancellations, and customizable order edit windows, it provides a flexible and user-friendly experience. Revize is a key driver in improving average order value (AOV) and fostering lasting customer loyalty, making it a valuable asset for any online store.

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Order editing

Seamless refunds

Product upsells

Address updates

Quantity changes

Switch products

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Route Protection and Tracking

(3.6/5)

333 Reviews

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Fuel Growth with Order Protection, Package Tracking & More Show more

Route: Post-Purchase Platform is a comprehensive solution designed to enhance the entire shopping experience, from checkout to delivery, and beyond. By providing shipping insurance, Route ensures peace of mind for customers by protecting against loss, theft, or damage. The app also supports carbon-neutral shipping on all insured orders, aligning with environmentally-conscious values and boosting brand loyalty. Route's immersive package tracking keeps your brand at the forefront of customers' minds while building anticipation, complemented by personalized product recommendations that encourage repeat purchases. The platform not only enhances customer satisfaction but also contributes to a more sustainable business model. With instant claims resolution, Route helps reduce customer support costs and minimizes frustration, ensuring a smooth and gratifying shopping experience.

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Product recommendations

Order protection

Package tracking

Branded tracking

Shipping insurance

Carbon neutral shipping

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Triom: Combine & Merge Orders

$9.99-$49.99 / Month

9.1

62 Reviews

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Order management automation edit orders combine orders & save Show more

TrioM Combine & Merge Orders is a versatile app designed to streamline your shipping process and enhance customer satisfaction by merging multiple orders into a single shipment. This automation tool enables businesses to reduce unnecessary shipping fees, making operations more cost-effective. By simplifying the order management process, customers are spared the hassle of tracking multiple packages, significantly improving their shopping experience. With customizable options, you can decide when and how orders are merged and even issue shipping refunds, creating a more personalized and efficient service. The app offers automatic merging based on pre-defined criteria, while also allowing manual selection of orders for more control. Additionally, customers are kept informed through email notifications, and order tagging and notes are available for better record-keeping. TrioM is the perfect solution for powerful stores looking to optimize their logistics with minimal effort.

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Order tagging

Customer notification

Automatic merge

Manual merge selection

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Trusted Product Tabs with AI

$4.99-$89 / Month

9.1

98 Reviews

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Organize products with customizable tabs & accordions with AI Show more

Tabs: SEO Product Tabs with AI is a versatile app designed to organize and enhance your online store's product content using tabs and sections. By offering tools to generate product tabs and descriptions with AI, it simplifies the process of managing shared content like size guides and warranty information, thereby saving time and effort. The app supports theme extensions, ensuring that its script has minimal to no impact on your store's speed, all while being adapted for SEO to boost visibility and conversions. Users can present their content using either vertical accordion or horizontal tabs, allowing for a customizable and engaging user experience. Additionally, the app offers shared tab features to efficiently distribute content across multiple products. With SEO optimization and compliance with accessibility standards like WCAG 2.0, Tabs integrates seamlessly into your store, enhancing the customer's shopping journey and elevating overall satisfaction.

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Seo optimization

Ai-generated descriptions

Theme extension support

Customizable tabs and accordions

Shared content templates

Low impact on speed

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VisioncarePro: Rx Lens & Frame

$124.99-$999 / Month

(5/5)

7 Reviews

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Simplify Eyewear Shopping: Precise Lenses, Effortless Ordering Show more

VisioncarePro: Rx Lens & Frame revolutionizes the eyewear purchasing experience by streamlining the prescription lens ordering process for customers. This app enables users to easily input their prescription information with just a few clicks, significantly reducing the need for multiple visits to optometrists. By integrating advanced customization options like axis, sphere, and cylinder settings, customers can generate infinite custom RX options tailored to their needs. Retailers can conveniently activate prescription options on specific products, collections, or across all offerings, ensuring flexibility and ease of management. The app also allows users to either upload existing prescriptions or fill out a manual form, catering to diverse user preferences. Customers can benefit from a flexible eye configuration, customizing lenses for single or both eyes as needed. Ultimately, VisioncarePro enhances customer experience by delivering precise, high-quality lenses directly from your online store, saving both time and effort.

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Simplified ordering

Custom rx options

Upload prescription

Configurable for eyes

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Hide Sold Out by Stock‑y‑phi

$5-$20 / Month

9.1

39 Reviews

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Auto Hide Out of Stock, Sold Out product, 404 Redirect for OOS Show more

Stockyphi is a seamless solution for store owners looking to manage their inventory more effectively by automatically hiding out-of-stock products. This app ensures that your customers have a smoother shopping experience by eliminating the frustration of encountering unavailable items, which in turn can help enhance sales and customer satisfaction. One of the standout features of Stockyphi is its user-friendly integration that requires no coding skills, making it accessible to all store owners. In addition to hiding out-of-stock products, Stockyphi provides notifications and detailed reports via email, so you’re always informed of inventory changes. The app also supports multi-location management, allowing you to hide products based on specific locations or sales channels. Moreover, it offers advanced options like hiding products without images or descriptions and setting up redirections for a more customized store experience. Upgrade your store today with Stockyphi and take the first step towards a more efficient and customer-friendly shopping environment.

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Email notifications

Multi-location support

Auto hide products

Download reports

404 redirect

Advanced rules

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Octocom AI CX & CS suite

$200 / Month

8.2

7 Reviews

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Streamline support with 24/7 AI for enhanced customer experience. Show more

Octocom AI CX & CS Suite is a comprehensive solution designed to streamline customer support by leveraging advanced conversational AI. Operating 24/7, it efficiently handles both pre-sale and post-sale inquiries, covering a wide array of topics such as product recommendations, delivery queries, order changes, and returns. This intelligent tool significantly reduces ticket volume and response times, allowing your support team to devote more attention to critical tasks. Seamlessly integrating with popular help desks like Gorgias and Zendesk, Octocom enhances customer engagement and satisfaction. Whether it's managing orders or providing personalized product suggestions, the AI system keeps itself updated by continuously scanning your catalog and website. With its omnichannel connectivity, Octocom ensures users get fast, accurate assistance across platforms like email, Instagram, WhatsApp, Messenger, and Telegram.

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Personalized recommendations

Order management

24/7 ai support

Conversational ai

Omnichannel connectivity

Catalog scanning

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Multiscount: Tiered Discounts

$8.99-$15.99 / Month

9.1

22 Reviews

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Next generation of stackable and tiered discounts Show more

Multiscount: Tiered Discounts is a powerful app designed to enhance your business's sales strategy by offering dynamic discount options. With advanced stackable and tiered discount technology, you can incentivize customers to make larger purchases through various discount types such as volume discounts, free gifts, order goals, and shipping goals. This flexibility allows you to create personalized discounts that align perfectly with your business goals. By rewarding customers who spend more, Multiscount effectively boosts revenue, increases average order value (AOV), and enhances overall customer experience. Built using native Shopify Functions, the app offers fast and seamless integration, ensuring a smooth user experience. Additionally, promotional banners during checkout highlight available discounts, encouraging customers to maximize their savings and potentially drive bigger orders.

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Volume discounts

Stackable discounts

Tiered discounts

Order goals

Free gifts

Faster integration

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Stockninja: Show Stock & timer

$4.99 / Month

9.1

3 Reviews

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Display stock, countdown timer, & hide out-of-stock products Show more

Stockninja: Show Stock & Timer is a robust tool designed to optimize your e-commerce store's functionality and enhance the shopping experience. By clearly displaying real-time stock levels, it empowers customers with the information they need for informed purchasing decisions. The app's sale countdown timer is an excellent feature that creates a sense of urgency, encouraging quicker customer decisions and increasing sales. Stockninja also ensures seamless inventory management by automatically hiding products that are out of stock, thus maintaining a clutter-free and up-to-date product display. Customization is at the forefront, allowing you to personalize widget placement and design, including colors, fonts, and sizes to align with your brand's aesthetics. This app simplifies essential e-commerce processes, allowing you to manage customer expectations effectively and focus on growing your business.

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Sale countdown timer

Custom widgets

Show stock levels

Auto hide zero stock

Custom positioning

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Shopify Customer experience apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 183 Apps

Xcotton Post Purchase Guard

Klaviyo Reviews

Meety: Appointment Booking App

Wrapin ‑ Gift Wrap & Options

StoreFAQ‑ Product FAQ Builder

Collection Sort & Category |KX

Easy Background Music ‑ Musica

Wrapped: Gift Wrap & Messages

EcoReturns: AI powered Returns

AutoCart: Gift With Purchase

CP: Order Editing & Upsell

Revize: Order Editing & Upsell

Route Protection and Tracking

Triom: Combine & Merge Orders

Trusted Product Tabs with AI

VisioncarePro: Rx Lens & Frame

Hide Sold Out by Stock‑y‑phi

Octocom AI CX & CS suite

Multiscount: Tiered Discounts

Stockninja: Show Stock & timer