The reviews portion of Klaviyo is dreadful. I have spent a whole afternoon wasting my time due to 2 very important and completely inaccurate instructions from the klaviyo chatbot. then the 2 agents i spoke to must have been helping 20 people at once, the replies from the customer service agents always take a lifetime, I have been here 5 hours and literally got nowhere due to the misinformation. i was on a plan for 250 reviews a month and unlike the email platform, if you reach the limit and go over the profiles, the reviews stop sending and the worst part is, as i have found, contrary to what the chat bot says, you CANNOT send the reviews to those profiles that were skipped due to "request status - usage limit" the only workaround i have been given is to MANUALLY email each customer INDIVIDUALLY to send them a link to my website product page to write a review. what a joke - how does it not aucomatically take you to the next plan like it does if emails go over. and, if not then how on earth is there no way to email those skipped profiles. Also, i accidentally selected delete instead of clone my flow. it was instantly gone - i went to the chat bot and it said there was no way to get the flow back unless it is archived - how is there no "undo" button or confirmation before deleting. then the worst part is i spent an hour recreating the flow only to decide to check something with an agent and to be told that he could get the flow back for me, so again the chat bot gave completely inaccurate information again wasting my time. This review platform is so basic, the formatting and funtionality is really average. I am so disappointed and wish I went with a different provider for my reviews. Klaviyo needs to update their bot software, small business owners cannot afford to waste a total of 5 hours i their day trying to do something to basic. and there needs to be better support, i should not have had to sit on a chat for hours on end to get literally nowhere. the communication skills need improvement drastically.

I have switched from app to app to app trying to find something that works. I absolutely love Klaviyo! I am able to do more with my Shopify store than I ever imagined by using Klaviyo, and I love that they offer training on all that they can do. It's been a game changer for me. I now do all my email marketing, capture reviews, offer dynamic discounts and so much more with Klaviyo. I am a very small retail business, but I know I can scale with Klaviyo, which is really important. It's truly the best app that I've used since switching to Klaviyo two years ago. It's a game changer.

Really appreciate Klaviyo Reviews. I switched over (from Judge Me) when this first became available and I have been very happy with everything. I was never able to get customers to leave reviews with Judge Me, but after switching I have been able to collect reviews consistently.

Better functionality and features than the other big review apps I've tried in the past. And the most important is that it has gotten us WAAAY more reviews than ever before which is wild. It makes me think that the other review app we were using either wasn't sending the emails, or due to the potential "spaminess" of their email format/sending settings, the review request emails were going to spam. Either way, we are VERY pleased with this app and appreciate it's current budget-friendly pricing.

Works great every time! We moved from Judge.me and I would never look back. There are a few missing features right now, but based on the rate of updates, I bet it is only a matter of time before I get exactly what I need.

I love Klaviyo reviews! I've always loved Klaviyo for email marketing so when they brought out the reviews and jumped on board. I have gone through multiple different review platforms and was never really a fan, but loving it so far. I'm not even really utilising it to it's full potential yet so can't wait to get more involved with it. Happy customer keep up the great work Klaviyo :)

For people that get access, it seems this tool is great. Unfortunately, any security protocols what so ever block klaviyo reviews. 70% of my web traffic is from mobile browers, safari or firefox inherently do not work for klaviyo embeds be it reviews or sign ups. Thus, if your customers use apple devices or firefox based browsers, this tool will not work for your site

So far, so good. Very easy to use and update. I'm very satisfied with the process and will continue to use this platform.

We are loving Klaviyo & the impact we are seeing on our business. We love the flows and reviews functions :)

expensive and can't collect reviews from purchasers in a one-off campaign, needs to go through a post purchase flow. the in email submission would have been great, but couldn't get it to work. was expecting more from klaviyo especially at their price point