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Reputon Customer Reviews App logo

Reputon Customer Reviews App

Develop by Reputon

$9.99-$49.99

/ Month
  • Built for Shopify
  • Free plan available

    Collect Google reviews, Facebook reviews, Trustpilot and more

    Multi-platform support
    Negative feedback redirection
    Rate us widget
    Review request emails
    Ai email personalization

    About Reputon Customer Reviews App

    Launched Sep 25, 2018

    Categories

    Built by Reputon

    Email :

    [email protected]

    Address

    2093 PHILADELPHIA PIKE, STE 1025, CLAYMONT, DE, 19703, US

    Website Privacy policy FAQ
    ZB: WhatsApp & Messenger Chat logo
    (110 Reviews)
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    Send emails asking for reviews on Google, Trustpilot, Facebook, etc. Redirect negative feedback.

    Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, Sitejabber, Yelp, Etsy reviews, and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-PERSONALIZATION in email templates. Add a RATE US widget to your storefront. Send emails to PAST ORDERS.

    Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, Sitejabber, Yelp, Etsy reviews, and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-PERSONALIZATION in email templates. Add a RATE US widget to your storefront. Send emails to PAST ORDERS. more
    • NEW! Add coupons to get more reviews on Google, Trustpilot, Sitejabber, etc.
    • Avoid bad reviews. Redirect angry users to a custom feedback form.
    • NEW! Add a RATE US widget to your storefront.
    • Send review requests to past orders up to 2 months old.
    • NEW! Email analytics; AI-personalized follow-up emails

    Pros

    • Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
    • Sends follow-up emails to customers to solicit reviews after order delivery
    • Redirects unhappy users to a private feedback form, avoiding negative public reviews
    • AI personalizes email templates for better engagement
    • Includes a 'RATE US' widget for storefront integration
    • Allows sending emails to past orders (up to 2 months old)
    • Offers email analytics and various types of email marketing campaigns
    • Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

    Cons

    • Support may be slow or unresponsive, as evidenced by a detailed negative review
    • Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
    • Limited communication from support team can exacerbate issues
    • Free plan might have limited features, requiring upgrades for full functionality

    Top Helpful Reviews

    Utensils for Coffee

    Mar 07, 2025  on Shopify

    Best reputation app ever. I use it in all my stores and I will use it in any future store I may launch.

    Flowercomb

    Feb 11, 2025  on Shopify

    Great - had trouble trying to integrate trust pilot, but used this and got it linked to trust pilot so solved the problem!

    Postboxed

    Feb 04, 2025  on Shopify

    Its a bit on a cheat as you need to pay for their other app to actually publish any reviews on google. I will be making a complaint with Shopify as it looks like they purposefully miss-lead you and trick you into buying this

    The Olfactive Avenue

    Jan 29, 2025  on Shopify

    Sehr einfach zu bedienen. Hatte ein kleines Thema mit der Formatierung - James hat aber sofort geholfen. Super Service!

    Wesley's Treasures

    Jan 29, 2025  on Shopify

    Reputon review app has been working really well for me. I like that it allows you to direct customers to review you on Trustpilot, etc. It also nice that you can set it up so it sends customers a second email if they haven't given you a review yet. Also, I recently appreciated that Reputon avoided posting an unwarranted negative review that a customer gave. The customer wanted to blame me for the slow delivery from their post office. Thankfully Reputon avoided this review which could have had a negative impact on my shop which is still in the early stages of growth.

    FabuLove

    Jan 29, 2025  on Shopify

    The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.

    TygesLtd

    Dec 07, 2024  on Shopify

    Highly recommended, allows you to build a good reputation while fixing issues as they arise. worth the money.

    E4 Cards & More

    Nov 16, 2024  on Shopify

    Most straightforward way of pulling positive reviews we have tried yet, and 1/10th the price of most fancy competitors. Takes a few minutes to set up, but hen it's just auto-pilot reviews!

    NI Supplements

    Nov 06, 2024  on Shopify

    Looks amazing so far and cannot wait to boost our online presence! Customer leaving reviews against our business on a product flavour always happens and this stops needless negative feedback on a product we don't make.

    Fifty One Apparel

    Oct 27, 2024  on Shopify

    helps us to explain to our customers reasons why they might have had a concern. Very often it is purely a misunderstanding

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