I spent four months evaluating options before selecting this company to manage product reviews for my business. I’m a paying client, and the onboarding experience has been unacceptable. On day one, I received four different onboarding templates from three different support reps. There was no consistent guidance or version control. I was asked to complete onboarding materials that turned out to be incorrect, and had to redo them multiple times based on conflicting instructions. The platform's email delivery system shows messages as “delivered,” but test results show that emails are not actually sending. The failures are related to improper DMARC authentication and misconfigured CNAME records. As a result, there is no reliable way to confirm whether customers are receiving emails, or if those messages are branded or compliant. During setup, the system also sent out duplicate review requests to customers due to conflicting onboarding inputs. That issue took 24 hours to resolve. Additional issues include: Support replies take 24 hours, even for setup-critical questions Help documentation frequently leads to 404 errors There is no self-service path for resolving basic issues This is not acceptable performance for a paid service. I cannot recommend this provider based on the current state of their operations.

I received exceptional assistance from John Gatchalian. He genuinely took the time to help resolve our website issues and monitored the situation until everything was fully resolved. John's dedication, responsibility, and commitment to customer service truly stood out. We're very grateful for his support!

I was having a hard time finding the code to delete the Reviews Carousel I had put in the wrong place on my website. I contacted Yotpo support and Vien Saints E very quickly resolved my problem in just a few minutes. I am so thankful for the quick response!

Great customer support service. John G. was very helpful and kind, and helped me resolve my issue quickly:)!

One of the bast app to generate easy ROI. SMS Are so powerful and this app help us to set up everything easily at low cost.

At first, we were having issues with the syndication of our reviews, and the process was moving quite slowly. Doner P from Yotpo Product Reviews took the time to look into what was causing the delay and made sure to speed things up by re-running the backfill process and ensuring everything was properly set up. He was very helpful and communicative :)

Amazing customer service support from Ruzsel, J today!! We always wanted to be able to feature reviews on both our regularly priced and sale priced SKU. John helped me through the super easy steps. Was very patient and was able to make sense of all my questions.

The live chat support is great with Yotpo. Massive shout out to Doner P who was able to find the solution for an issue I was having

just an amazing experience!!! Jeorge Kenneth basically helped me set up everything in my store and went above and beyond until i was happy!!!!!!!!!

I had an issue with product matching in my Yotpo catalog, and Jeffrey M was incredibly helpful from start to finish. He patiently walked me through the verification process, reviewed my uploaded file, and even ran a manual query to double-check everything. He confirmed the identifiers were correct and explained the dashboard update timeline clearly. Super professional, polite, and responsive — made the whole experience easy and reassuring. Thank you so much, Jeffrey M!