So far so good. It delivers exactly what I need. I have had a decent response rate from customer's providing reviews. I have needed to contact support a few times now (mostly because I am new to Yotpo and needed assistance in the setup), and the service has always been prompt, efficient and expert.

Great app that works really well for the most part, and has solid support. Kent B helped me clean up all the weird symbols that were showing up in my reviews export. :)

Team is responsive and very helpful when we needed to transfer reviews from Woocom to Shopify. Great customer service!

Great customer support! Doner promptly read and helped with my request without asking me a bunch of questions to answers I had already submitted. That is always greatly appreciated.

I had great help from your customer service tech Joian Z. They were able to walk me through the process on how to transfer reviews from one product page to another. Thank you Joian!

Angelo was very helpful on chat. We resolved the issue in a timely manner without any issues and provided additional solutions to our issue.

Yotpo has been amazing since we made the change. I couldn't be more excited about the functionality this unlocks, especially thinking about the ecosystem of options they offer like email, SMS, pop-ups, loyalty program, reviews, UGC. In my mind these were all individual systems that can't speak to each other and they all cost XYZ. I'm not saying this will be cheaper if you do the most economical option for each and tie them together, but this whole system will actually drive conversions and customer retention on a different level. And I only have to understand how Yotpo functions, I don't have to learn 11 systems. I'm a founder and have a COO and that is all for the team. We can't just pass this to someone. I'm about 2 weeks in, but the fact that the whole ecosystem can help support the other areas, I'm realizing I couldn't do half of this if they systems don't imtimately work in tandem and read info across the customer jounrey. And I have to mention Robert Kent was my latest help desk rep and he was the absolte best! Anytime I need to live chat someone I can get a real person and they fix my user-error generated issue.

Yotpo´s support has always been top quality. Doner helped me with my recent issue, resolving it quickly and with out problems.

I had a fantastic experience with Yotpo's customer service today. They are always available to assist with any query, and Kent B was incredibly helpful in resolving my issue quickly and efficiently. Great support every time!

Total waste of time. Also misleading advertising on pricing and what is available. Does not work at all. Zero support. Just bots that suck.