I recently had the pleasure of working with Vincent from Yotpo Support on a fairly complex issue involving Yotpo Reviews. From the moment we connected, Vincent was professional, courteous, and incredibly knowledgeable. He quickly understood the problem and resolved it efficiently, walking me through each step with clarity and confidence. It’s rare to experience this level of customer support—especially when the issue isn’t a simple one—but Vincent handled it flawlessly. Great communication, fast resolution, and genuinely helpful. Huge thanks to Vincent and the Yotpo team!

I just dealt with John N Ruzsel regarding some reviews I lost when accidentally deleting a product. John went above and beyond to assist me and even did a facetime to walk me through the steps. I know Yotpo can some times be more costly than other review services, but this is the type of support that keeps us a loyal customer. Thank you John, you did a great job and you resolved my issue very quickly.

We ran into a problem connecting Yotpo with Shopify and Ruszel was amazing! He was very easy going with us and help us to understand the issue. Thanks Ruszel ;) you´re the very best!!!!

This app is intuitive, and displays reviews in real time. I like being able to send emails to consumers to request reviews and being in control of the content. their customer service is great as well I've worked with several of their customer service reps who are all super responsive. Being able to chat in real time is a game changer. Thank you to Claire and to Reymond N who helped me with my theme issues!

I signed up with Yotpo for Walmart product syndication and paid $10,000 in advance. They assured me my products would be listed and synced with Walmart. After months of waiting, nothing was delivered. Communication was slow, and every update felt like a delay without real progress. I would not recommend them for Walmart syndication. Don’t paying anything yotpo. now yotpo can’t do walmart syndication anymore . if you fix possible fix my accounts and syndication old reviews .

I needed to ask for support for the feature, and Vincent C. was very swift to respond, polite and knowledgeable. My quaestion was answered immedatly and I am very satisfied with the help I've received

Awesome, Support! What stood out the most was Ruzsel's dedication to ensuring everything was resolved to my satisfaction. They not only addressed my immediate issue but also went above and beyond by offering proactive suggestions to optimize my setup. The level of attention to detail and personalized support I received truly exceeded my expectations. The entire process was smooth, efficient, and stress-free, thanks to Ruzsel’s expertise and commitment to excellent service. Every question I had was answered with clarity and precision, making me feel fully supported at every stage. It’s rare to encounter such high-quality support these days, and I am genuin grateful for the assistance I received. Thank you, Ruzsel J., and the Yotpo Support Team, for delivering such an outstanding support experience!

Ruzsel J is an incredibly helpful, knowledgeable, and overall exceptional support representative. He solved my problem within minutes and guided through every step of the process. Thank you so much! Please make sure Ruzsel J receives this recognition as he is incredibly deserving of it!

Great product and experience. We ran into an issue with how our reviews were grouped and Ruzsel J. helped us immediately with the issue.

I have been using this app for 8 years along with their other apps, Yotpo Loyalty and Yotpo SMSbump. I waited way too long to delete their clunky apps. And because I was a long time member, they thought the need to disconnect my Klaviyo integration because I was grandfathered into their old plan. When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.