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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,467)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Buzzustore

Feb 02, 2026  on Shopify

Main normally accessories ke reviews nahi likhti, lekin Buzzustore ka Magnetic Suction Phone Holder sach mein itna accha hai ki batana zaroori hai! Pehli baat — installation bilkul hassle-free hai, easily car dashboard pe lag gaya. Mujhe driving ke time phone rakhna hamesha problem lagta tha, par yeh holder itna strong magnetic hold deta hai ki phone bilkul secure rehta hai — even on bumpy roads!

Blue Lagoon Skincare

Jan 28, 2026  on Shopify

Great support. Also John G, the dude everyone talks about? Yeah, he's for real. Just met him. He's a 100% solution maker.

The Larimar Shop

Jan 28, 2026  on Shopify

Most traumatic migration ever. Customer service is extremely slow to respond. I had to try several channels to reach someone on the team. Horrible experience. Worst of all, I will have to stay here forever, since they do have some features I need, and migrating back to my previous provider will be disastrous at this point.

Civilim.com

Jan 21, 2026  on Shopify

We thank the Yotpo team for their prompt support. They know their job well and their team can take action very quickly.

Alegria Shoe Shop

Jan 19, 2026  on Shopify

Robert Kent was exceptional with technical support. He was kind, thorough and knowledgeable. Stayed on with me until we had every issue completely resolved. HIGHLY recommend.

Modern Earth Skincare

Jan 14, 2026  on Shopify

Vincent was amazing at helping me with all my syncing issues with tiktok, shopify and Yotpo! He was patient and made sure all the issues were addressed and fixed

Therabody US

Jan 13, 2026  on Shopify

Warren P was a big help in addressing a few configuration challenges. Customer support has been helpful and the product works well.

Naturo Pet Food

Jan 13, 2026  on Shopify

We've had great experiences with Yotpo and their support staff. Doner has more recently helped with some issues and we appreciated their patience and effort to help diagnose and solve problems encountered - Thanks Doner!

CheeseMaker.ca

Jan 07, 2026  on Shopify

It is not easy to export the reviews to move to another app. This feature should be front and center

Emulait

Jan 05, 2026  on Shopify

The support is superb. 5 stars for Reymon for assisting me with setting up the reviews and email review request. Thank you!

GL.iNet

Dec 23, 2025  on Shopify

Due to the tight schedule, I reached out to the team and received a prompt response from Reymon N. There was some initial miscommunication, but it was resolved quickly—an excellent service experience for me. Regarding store-data migration, I hope a more convenient method will be available in the future so we can perform it ourselves. I also hope the app will update this functionality soon. Thank you again to Reymon N. for the assistance.

Terrible 2's Solutions

Dec 22, 2025  on Shopify

Jeorge and Christian where joy to work with. They are very knowledgeable and prompt with any request I had. I am more than happy with the work that was done on my website.

SANVT

Dec 19, 2025  on Shopify

Top! Quick and flawless assistance every time. Special thanks to Robert Kent for his help and patience.

Rich Class Decor

Dec 15, 2025  on Shopify

I love Yotpo!! I have been using it for last 10 years & absolutely love the support! Huge shoutout to Mitch R for solving everything at lightning fast speed. If anyone is looking for a review app or anything yotpo makes I highly highly recommend yotpo! You won't this level of customer service anywhere trust me & I have tried other apps. Thank you Mitch!!

Virectin

Dec 10, 2025  on Shopify

Vien Saints E. was incredibly helpful during my recent support request. He responded quickly, solved the issue efficiently, and made sure everything was running smoothly. His expertise and fast response made all the difference.

Lunoo.uk | London, UK

Dec 02, 2025  on Shopify

Really helpful customer support for the star rating summary being reflected on the home page and on the other pages

Organic Basics EU

Nov 12, 2025  on Shopify

Robert Kent was super quick to solve my issue and export me a long list of data that would've taken ys days to do ourselves. All our best to Rob and the rest of the team. We love Yotpo!

Upfront

Nov 07, 2025  on Shopify

Ruzsel John helped me a lot with all my questions and gave some great suggestion about how to help me improve my site reviews en product reviews. Would definitely recommend!

Krysls

Nov 01, 2025  on Shopify

Ian Christian helped me today to solve a problem that was really stumping me for more than a week. Ian solved it for me quickly and it was such a huge help! Thank you!!

Glownar Aesthetics LLC

Oct 30, 2025  on Shopify

John did so amazing, he is very thorough and resourceful. Can I get him each time I need help with Yotpo, please? :)

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