just an amazing experience!!! Jeorge Kenneth basically helped me set up everything in my store and went above and beyond until i was happy!!!!!!!!!

I had an issue with product matching in my Yotpo catalog, and Jeffrey M was incredibly helpful from start to finish. He patiently walked me through the verification process, reviewed my uploaded file, and even ran a manual query to double-check everything. He confirmed the identifiers were correct and explained the dashboard update timeline clearly. Super professional, polite, and responsive — made the whole experience easy and reassuring. Thank you so much, Jeffrey M!

Yoto support is amazing. Allen T. assisted me and was awesome, providing a lot of helpful support. Thanks.

I recently reached out to Yotpo’s customer support with a rather intricate challenge. We operate multiple storefronts selling the same product and I needed to consolidate our reviews and product listings across all of them. From the moment I submitted my ticket, Ruzsel John Nabong was incredibly responsive. Within minutes, Ruzsel had scheduled a quick call to walk through our setup. He took the time to understand our unique store configurations and the way each review site was currently linked. On the call he guided me step by step, showing exactly how to map product IDs across platforms and enabling a single, unified review feed for all our stores. Thanks to Ruzsel’s proactive approach and technical expertise what I expected to be a multi day integration headache was solved in under an hour. He even followed up afterward with clear documentation and a couple of extra tips on optimizing review display widgets. If you’re looking for customer support that combines deep product knowledge with genuine care for your success you can’t go wrong with Yotpo, especially with Ruzsel on your side!

Every support person told different story, only the main goal is change the plan to premium for pay more, I just change loox to yotpo, for import reviews yotpo support team asking proof for reviews is this joke? Walmart syndication is inactive suddenly now i have to paid $1000 for active the small feature. Is this joke? The bad experience ever.

Great support experience with Ruzsel, thank you Yotpo for having the most exceptional support team members!

Incredibly helpful and efficient Customer Service, versatile Platform. Every time I contact them them are able to help and resolve any issues. I had Reymon Alvero a few times who has incredible knowledge and very efficient. Thank you very much!

Have been using Yotpo with another Store for years and was great. Migrating to Shopify now and had an issue with accounts linking. Spoke with Jeorge Veri of Yotpo support and he corrected the issue immediately. You could say I am 'Veri' happy with the response I received.

John G was so helpful with all my questions that I had and even created a video to help explain something that I had a question about. I really appreciate them always taking time to help us out when needed.

Excellent support, they resolved the case and advised me on how to get the most out of it, as well as on new products.

I had trouble getting my reviews to show on my website, and I reached out to customer support. Vien reached out and was able to resolved the issue quickly, and right before my brand relauch! I was very pleased with the result and how fast I recieved an answer.

We ran into an integration issue during setup, and Jeffrey M from the support team was incredibly responsive and helpful. They walked us through the problem step by step and made sure everything was working smoothly. It’s clear they genuinely care about their users’ success. Highly recommend Yotpo to any eCommerce business looking for a reliable review solution backed by excellent support.

I am grateful to the team and John Gatchalian in particular for helping us with the reviews migration. We had a seamless experience. John was incredibly responsive, knowledgeable, and guided us through every step of the process.

So far so good. It delivers exactly what I need. I have had a decent response rate from customer's providing reviews. I have needed to contact support a few times now (mostly because I am new to Yotpo and needed assistance in the setup), and the service has always been prompt, efficient and expert.

Great app that works really well for the most part, and has solid support. Kent B helped me clean up all the weird symbols that were showing up in my reviews export. :)

Team is responsive and very helpful when we needed to transfer reviews from Woocom to Shopify. Great customer service!

Great customer support! Doner promptly read and helped with my request without asking me a bunch of questions to answers I had already submitted. That is always greatly appreciated.

I had great help from your customer service tech Joian Z. They were able to walk me through the process on how to transfer reviews from one product page to another. Thank you Joian!

Angelo was very helpful on chat. We resolved the issue in a timely manner without any issues and provided additional solutions to our issue.

Yotpo has been amazing since we made the change. I couldn't be more excited about the functionality this unlocks, especially thinking about the ecosystem of options they offer like email, SMS, pop-ups, loyalty program, reviews, UGC. In my mind these were all individual systems that can't speak to each other and they all cost XYZ. I'm not saying this will be cheaper if you do the most economical option for each and tie them together, but this whole system will actually drive conversions and customer retention on a different level. And I only have to understand how Yotpo functions, I don't have to learn 11 systems. I'm a founder and have a COO and that is all for the team. We can't just pass this to someone. I'm about 2 weeks in, but the fact that the whole ecosystem can help support the other areas, I'm realizing I couldn't do half of this if they systems don't imtimately work in tandem and read info across the customer jounrey. And I have to mention Robert Kent was my latest help desk rep and he was the absolte best! Anytime I need to live chat someone I can get a real person and they fix my user-error generated issue.