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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,304)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

CNPUSA

Apr 07, 2025  on Shopify

Jeffrey M from the support team brings the best assistance to em. He is always thorough and super understandable, not to mention his people skills. What a champion, thank you thank you thank you for all the help and solution you've provided

Latest Bedding

Apr 07, 2025  on Shopify

Thank you so much, Donor P!--- I truly appreciate your kindness and support. You were incredibly patient, attentive, and understanding throughout our conversation. It’s rare to come across someone so genuinely helpful and professional. You not only listened to my concerns carefully but also resolved the issue with such efficiency and grace. I’m so grateful for your assistance—thank you for going above and beyond!☺️☺️

vivaiodays.com

Apr 06, 2025  on Shopify

Christine was amazing! She took care of all technical issues and she saved the day! Thank you so much for he support!

Stetson Staging

Apr 04, 2025  on Shopify

Robert Kent B - helped me to add v3 widget in the staging store with quick guide & steps. Really Appreciate it!

NeuBloom

Apr 04, 2025  on Shopify

Jeorge Kenneth V was very helpful with posting photos on my reviews. Also pointed out a duplicate widget on my website, very helpful.

Solvaderm

Apr 03, 2025  on Shopify

I had a great experience! Everything was handled efficiently, and the process was super smooth. A big thank you to Reymon N. for his excellent assistance—really made a difference. Highly recommend!

Z SUPPLY

Apr 02, 2025  on Shopify

Catherine B was very quick to resolve my issue and really helped me in a pinch! Very much appreciate the chat support feature when I need a quick answer.

Pink Pewter

Apr 02, 2025  on Shopify

Amazing app which we've been using for a few years along with other Yotpo products. The support is quick and always solves our issues and questions! (Raney S) was very helpful and truly appreciated.

ProteinasMedellin.com

Apr 02, 2025  on Shopify

I had some issues with my Yotpo integration, and Mr. Arven was incredibly helpful in resolving them. He demonstrated good knowledge of the platform and quickly provided clear, effective solutions. His communication was prompt and professional, making the entire process smooth and stress-free. Thanks to his expertise, my Yotpo integration is now working flawlessly. I highly recommend Yotpo to anyone in need of a great social reviews app!

Desmond & Dempsey

Mar 31, 2025  on Shopify

Needed help with a broken image on review invite and Robert kent helped me so quickly and efficiently making it so much easier! He was so friendly and very patiently answered my questions! Thanks so much!

Vego Garden

Mar 29, 2025  on Shopify

Ruzsel J provided exceptional support and went above and beyond to assist me with my concern. Not only did he offer valuable advice, but he also took the initiative to offer a call to help resolve the issue, which was exactly what I needed. His willingness to go the extra mile and provide real-time assistance made a huge difference in my experience. His professionalism, patience, and expertise were truly commendable. He took the time to ensure I fully understood the solution, making the entire process smooth and efficient. So far, he has been the best support representative I’ve interacted with, and I genuinely appreciate his dedication to excellent customer service. I sincerely hope that if I encounter any issues in the future, I’ll have the opportunity to work with him again. This was by far the best support experience I’ve ever had. Thank you, Ruzsel J, for your outstanding help!

Shore

Mar 28, 2025  on Shopify

Customer service is a 10/10! Always try to be so helpful and quick in response! Some bugs, but hopefully Yotpo fixes them.

PrettyLitter

Mar 28, 2025  on Shopify

Allen T helped me change some wording on an outgoing email. I really appreciated the screenshots and screen recordings he shared to help streamline the process. Thanks again!

TESmart

Mar 28, 2025  on Shopify

Scam company. Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion. What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing. After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.” Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.” Total scammy behavior.

SAISZE.COM

Mar 27, 2025  on Shopify

Yotpo is very helpful to me on selling, especially with Raney S's assistance, I consider my work will do better and better, thank you so much!

Lindy Design

Mar 27, 2025  on Shopify

Vincent C from customer service did an amazing job helping me solve an issue on my shopify website. So thankful for the expertise and quick responses.

Kremp Florist

Mar 27, 2025  on Shopify

I had the pleasure of working with Warren P., and I must say he is truly exceptional. His professionalism, expertise, and dedication stand out. Warren’s problem-solving skills and attention to detail make him a valuable asset to any team. I highly recommend him and appreciate his commitment to delivering high-quality work. Looking forward to collaborating again in the future!

BRUNO MD EUROPE

Mar 25, 2025  on Shopify

Fantastic app with top-notch after-service! We encountered a few issues, but the support rep, Ruzsel John, was superb and helped us resolve everything seamlessly.

Kijani Living

Mar 24, 2025  on Shopify

Wendyle is an absolute star! She is incredibly helpful and provides outstanding support. Her dedication and willingness to go the extra mile truly make a difference. I sincerely appreciate her efforts and highly recommend her to anyone in need of excellent assistance. Thank you, Wendyle!

Jador The Label

Mar 21, 2025  on Shopify

Arven S is a legend! Helped me import all my reviews from a different provider, great customer service and simple platform to use.

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