Yotpo Social Reviews App Review: Features, Pros & Cons for Shopify

Name: Yotpo: Product Reviews App
Brand: Shopify
SKU: shopify-yotpo-social-reviews-app-by-shopify
Rating: 4.8 (4514 reviews)

Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,514)

Overall rating

4.8

5

636
4

16
3

2
2

7
1

25

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Rich Class Decor

Dec 15, 2025 on Shopify

I love Yotpo!! I have been using it for last 10 years & absolutely love the support! Huge shoutout to Mitch R for solving everything at lightning fast speed. If anyone is looking for a review app or anything yotpo makes I highly highly recommend yotpo! You won't this level of customer service anywhere trust me & I have tried other apps. Thank you Mitch!!

SmartSweets US

Dec 12, 2025 on Shopify

Thank you so much to Ruzsel J who helped me so efficiently and nicely :)

Virectin

Dec 10, 2025 on Shopify

Vien Saints E. was incredibly helpful during my recent support request. He responded quickly, solved the issue efficiently, and made sure everything was running smoothly. His expertise and fast response made all the difference.

Alkaline Herb Shop

Dec 10, 2025 on Shopify

Thanks Reymon N. for helping me fix the issue in just a few minutes.

SWEED BEAUTY GLOBAL

Dec 03, 2025 on Shopify

Lunoo.uk | London, UK

Dec 02, 2025 on Shopify

Really helpful customer support for the star rating summary being reflected on the home page and on the other pages

APEC WATER

Dec 02, 2025 on Shopify

Next Level Performance

Nov 30, 2025 on Shopify

Akubra Hats

Nov 27, 2025 on Shopify

Stantt

Nov 25, 2025 on Shopify

Vien was very helpful and followed up to make sure everything went smoothly. Thanks!

Irene Forte Skincare UK

Nov 25, 2025 on Shopify

Furniture Maxi

Nov 20, 2025 on Shopify

Good Service

Reine Mère

Nov 17, 2025 on Shopify

Robert Kent was fast and efficient ! No time wasted, perfect job done

Organic Basics EU

Nov 12, 2025 on Shopify

Robert Kent was super quick to solve my issue and export me a long list of data that would've taken ys days to do ourselves. All our best to Rob and the rest of the team. We love Yotpo!

Irwin Naturals

Nov 11, 2025 on Shopify

John G was super helpful!

breathewave

Nov 09, 2025 on Shopify

Reymon N. helped quickly when we needed it most...

Upfront

Nov 07, 2025 on Shopify

Ruzsel John helped me a lot with all my questions and gave some great suggestion about how to help me improve my site reviews en product reviews. Would definitely recommend!

Astuces Design

Nov 07, 2025 on Shopify

RV Online

Nov 06, 2025 on Shopify

Great app and they have Reymon A - a rock star support!

WOLACO

Nov 05, 2025 on Shopify

Reymon was eager to help with our issue. He was easy to work with & handled this with ease.