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Customer reviews: Yotpo: Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,547)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Paving Slabs UK

Aug 13, 2025  on Shopify

Tavoxda

Aug 12, 2025  on Shopify

the support is quickly and great, very nice app.

Wild Fork

Aug 12, 2025  on Shopify

We ran into a problem connecting Yotpo with Shopify and Ruszel was amazing! He was very easy going with us and help us to understand the issue. Thanks Ruszel ;) you´re the very best!!!!

Mane 'n Tail Equine

Aug 12, 2025  on Shopify

This app is intuitive, and displays reviews in real time. I like being able to send emails to consumers to request reviews and being in control of the content. their customer service is great as well I've worked with several of their customer service reps who are all super responsive. Being able to chat in real time is a game changer. Thank you to Claire and to Reymond N who helped me with my theme issues!

Cosmic NZ

Aug 11, 2025  on Shopify

Great, easy to use, and really fast & helpful customer service from Vien!

Mariners Learning System

Aug 11, 2025  on Shopify

John G. was very friendly and eager to help!

Turandoss Jewelry

Aug 08, 2025  on Shopify

Great

Organic Basics UK

Aug 07, 2025  on Shopify

Doner P thank you so much for your assistance! Great help!

MION Artisan Soap Co.

Aug 06, 2025  on Shopify

I needed to ask for support for the feature, and Vincent C. was very swift to respond, polite and knowledgeable. My quaestion was answered immedatly and I am very satisfied with the help I've received

BDY Skin

Aug 06, 2025  on Shopify

Awesome, Support! What stood out the most was Ruzsel's dedication to ensuring everything was resolved to my satisfaction. They not only addressed my immediate issue but also went above and beyond by offering proactive suggestions to optimize my setup. The level of attention to detail and personalized support I received truly exceeded my expectations. The entire process was smooth, efficient, and stress-free, thanks to Ruzsel’s expertise and commitment to excellent service. Every question I had was answered with clarity and precision, making me feel fully supported at every stage. It’s rare to encounter such high-quality support these days, and I am genuin grateful for the assistance I received. Thank you, Ruzsel J., and the Yotpo Support Team, for delivering such an outstanding support experience!

Genucel Skin Care

Aug 05, 2025  on Shopify

Ruzsel J is an incredibly helpful, knowledgeable, and overall exceptional support representative. He solved my problem within minutes and guided through every step of the process. Thank you so much! Please make sure Ruzsel J receives this recognition as he is incredibly deserving of it!

Thuja Gardens

Aug 04, 2025  on Shopify

Craft Sportswear NA

Jul 31, 2025  on Shopify

Great product and experience. We ran into an issue with how our reviews were grouped and Ruzsel J. helped us immediately with the issue.

Motorbunny

Jul 29, 2025  on Shopify

Excellent customer service! Ruzsel is the best.

huha

Jul 28, 2025  on Shopify

Doner P is super helpful! Provided me with the correct answer right away.

RYSKY CURVES

Jul 25, 2025  on Shopify

amazing product. fits true to size. will buy again.

MIXIK SKIN

Jul 17, 2025  on Shopify

Suuuper helpful! Quick responses and 5-star communication. Would reach out again.

COSRX Official

Jul 16, 2025  on Shopify

I received exceptional assistance from John Gatchalian. He genuinely took the time to help resolve our website issues and monitored the situation until everything was fully resolved. John's dedication, responsibility, and commitment to customer service truly stood out. We're very grateful for his support!

MIXIK SKIN

Jul 16, 2025  on Shopify

Belle & Mr. Tom

Jul 15, 2025  on Shopify

I was having a hard time finding the code to delete the Reviews Carousel I had put in the wrong place on my website. I contacted Yotpo support and Vien Saints E very quickly resolved my problem in just a few minutes. I am so thankful for the quick response!

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