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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,304)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Miss Grass

Apr 14, 2025  on Shopify

Easy to use and responsive support to help troubleshoot anything that might pop up—even for users with a free account!

Catenary Home

Apr 14, 2025  on Shopify

Wendyle Christian S assisted me very well especially with yotpo coding in our shopify webste!!!! Thank you so much you are my saviour!!!

Emlid Store US

Apr 14, 2025  on Shopify

Great app, only positive experience so far! I was impressed by functionality and also by the level of support: I had two requests and both were resolved quickly. I wanted to thank @Jeffrey M. for quick and attentive assistance in importing reviews. Good job!

Curated Dry Goods

Apr 13, 2025  on Shopify

Wendyle from support was very helpful in addressing some challenges I was having with the on site widgets. They took care of the issue and helped with installation quickly.

The Luxe Lens

Apr 12, 2025  on Shopify

I appreciate the quick and comprehensive customer support available at Yotpo! Their availability to rapidly resolve time sensitive issues, resolve duplicates, provide 3rd party integration support, modify widgets as needed, and to migrate content quickly is so appreciated! Thanks most recently to Raney S for her quick assistance over chat!

Baby Tula US

Apr 11, 2025  on Shopify

Jeffrey M was extremely helpful resolving my widget library issues. I was having trouble switching from the legacy widgets to the newer versions. They just wouldn't appear! Thanks for the quick fix!

Oka Active Recovery Footwear

Apr 11, 2025  on Shopify

Yotpo is an incredible partner! I've had years of great experiences. They are always available to help me troubleshoot issues. I love the on-site integrations. They are clean looking and professional, giving our customers confidence in our product. I recently had an issue that was beyond my web UX/Shopify abilities, Raney S helped me. They offered speedy and articulate assistance. I'm so grateful! Thank you.

Sensse Beauty

Apr 11, 2025  on Shopify

I've had a great experience using Yotpo for managing customer reviews on my Shopify store. The platform is intuitive, packed with useful features, and has made a noticeable difference in building trust with my customers. What really stood out was the excellent support I received — Catherine B. was incredibly helpful, knowledgeable, and responsive throughout the process. Her assistance made the setup and optimization feel seamless. Highly recommend both the tool and the team behind it!

Latest Bedding

Apr 10, 2025  on Shopify

Mr. Reymon Alvero N was incredibly helpful, patient, and professional throughout our interaction. He provided clear support with a calm and friendly attitude, making the experience smooth and pleasant. Excellent customer service! ☺️

Tiami

Apr 08, 2025  on Shopify

Very responsive service and full of awesome features. Joian Z provided some technical help that allowed us to find exactly what we needed.

CONTOUR® eStore

Apr 08, 2025  on Shopify

I had a great experience working with Doner P from Yotpo Product Reviews. He was incredibly helpful and communicative throughout the entire process of getting our product catalog uploaded. Doner made sure everything was done quickly and smoothly, without any issues. His support was top-notch—efficient, professional, and very much appreciated!

CNPUSA

Apr 07, 2025  on Shopify

Jeffrey M from the support team brings the best assistance to em. He is always thorough and super understandable, not to mention his people skills. What a champion, thank you thank you thank you for all the help and solution you've provided

Latest Bedding

Apr 07, 2025  on Shopify

Thank you so much, Donor P!--- I truly appreciate your kindness and support. You were incredibly patient, attentive, and understanding throughout our conversation. It’s rare to come across someone so genuinely helpful and professional. You not only listened to my concerns carefully but also resolved the issue with such efficiency and grace. I’m so grateful for your assistance—thank you for going above and beyond!☺️☺️

vivaiodays.com

Apr 06, 2025  on Shopify

Christine was amazing! She took care of all technical issues and she saved the day! Thank you so much for he support!

Stetson Staging

Apr 04, 2025  on Shopify

Robert Kent B - helped me to add v3 widget in the staging store with quick guide & steps. Really Appreciate it!

NeuBloom

Apr 04, 2025  on Shopify

Jeorge Kenneth V was very helpful with posting photos on my reviews. Also pointed out a duplicate widget on my website, very helpful.

Solvaderm

Apr 03, 2025  on Shopify

I had a great experience! Everything was handled efficiently, and the process was super smooth. A big thank you to Reymon N. for his excellent assistance—really made a difference. Highly recommend!

Z SUPPLY

Apr 02, 2025  on Shopify

Catherine B was very quick to resolve my issue and really helped me in a pinch! Very much appreciate the chat support feature when I need a quick answer.

Pink Pewter

Apr 02, 2025  on Shopify

Amazing app which we've been using for a few years along with other Yotpo products. The support is quick and always solves our issues and questions! (Raney S) was very helpful and truly appreciated.

ProteinasMedellin.com

Apr 02, 2025  on Shopify

I had some issues with my Yotpo integration, and Mr. Arven was incredibly helpful in resolving them. He demonstrated good knowledge of the platform and quickly provided clear, effective solutions. His communication was prompt and professional, making the entire process smooth and stress-free. Thanks to his expertise, my Yotpo integration is now working flawlessly. I highly recommend Yotpo to anyone in need of a great social reviews app!

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