Rotem was incredibly helpful from start to finish. She took the time to understand what we needed, explained everything clearly, and was always quick to respond. The support felt genuinely personal and made the whole process really straightforward. A great experience overall, thank you Rotem

Very professional, fast, reliable. I am very satisfied, highly recommended platform for businesses.

Mary was helpful in figuring out how we're able to create variant groups so that reviews automatically populate to new products.

Many thanks to Ilyn for helping me with a few issues. I hope we can continue working together to keep growing. Greetings to the Loox team!

This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10. One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews. We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews. Other important limitations: You can’t approve or choose who receives your products. It doesn’t seem like Reviewers.com thoroughly vets reviewers. To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.

The app is excellent and the support is quick. Ilyn from the Loox support team helped me resolve the issue of duplicate star ratings on my collection, very quickly.

Laurence help with my issue and was so fast and efficient. It was really impressive! Thanks for being great!

Liz on the support chat function was extremely helpful getting our homepage looking great. She helped us add our reviews populating below the products. Great customer service

Loox's policy is a joke: they allow 1-star reviews that complain only about their aggressive email spamming to damage your product ratings. Their support team actively defends this flawed reasoning, claiming non-product complaints are "genuine experiences." Even Google removes off-topic spam, but Loox won't. If you want your ratings to reflect actual product quality, not app frustration, avoid this platform. Terrible choice for serious merchants.

La mejor app de reseñas, hemos probado muchas y para nosotros es la mejor, puedes editar todo el contenido de como aparecen tus reseñas, añadir fotos o videos y colocar en la pagina de producto las estrellas donde desees, es muy intuitiva y el equipo de atención al cliente muy rápido y resolutivo.