This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10. One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews. We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews. Other important limitations: You can’t approve or choose who receives your products. It doesn’t seem like Reviewers.com thoroughly vets reviewers. To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.

The app is excellent and the support is quick. Ilyn from the Loox support team helped me resolve the issue of duplicate star ratings on my collection, very quickly.

Laurence help with my issue and was so fast and efficient. It was really impressive! Thanks for being great!

Liz on the support chat function was extremely helpful getting our homepage looking great. She helped us add our reviews populating below the products. Great customer service

Loox's policy is a joke: they allow 1-star reviews that complain only about their aggressive email spamming to damage your product ratings. Their support team actively defends this flawed reasoning, claiming non-product complaints are "genuine experiences." Even Google removes off-topic spam, but Loox won't. If you want your ratings to reflect actual product quality, not app frustration, avoid this platform. Terrible choice for serious merchants.

La mejor app de reseñas, hemos probado muchas y para nosotros es la mejor, puedes editar todo el contenido de como aparecen tus reseñas, añadir fotos o videos y colocar en la pagina de producto las estrellas donde desees, es muy intuitiva y el equipo de atención al cliente muy rápido y resolutivo.

Entire thing is a nightmare. Easy to subscribe to, but makes it impossible to unsubscribe. If I could give it 0 stars I definitely would! Absolutely terrible!

Super unhappy with the support. Have messaged them twice as reviews dont show the same on the landing page as on the product pages. Time for me to look into a new reviews app.

We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews. Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues. Support has also been responsive the few times we’ve needed help, which we appreciate.

With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!