It took quite awhile to get a response but once they responded, they answered my question and gave me step by step directions to update what I was needing to update.

Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Molly and Sara respond within minutes to solve our issue. We highly recommend Loox !

I had several questions about Loox, and I received an email from Izza just a few minutes later. He answered all my questions very quickly and supported his explanations with screenshots. Even though it was already late at night, he responded promptly and helped me out. I’ll definitely reach out to Izza again! Best regards and many thanks!

Kim is very competent. I just gave him an overview of my problem and he managed to triangulate the issue and fix the code of my websites without putting our live websites at risk. I am not a coder, and I know how difficult it is to have a customer support that can modify a code for their clients for FREE. This skillset requires a huge payment if its someone else because it means hiring them to fix the problem. He deserves a raise.

Super fast help. LOOX has some of the best customer support of any Shopify app I've used so far. Bravo, Loox! (Thanks specifically to both Nathan and Tal)

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I was surprised a live person answered my message. I just installed Loox and I had a question about the Discount Set up and Ilyn was more than helpful and it literally took about 10 minutes total to get my question answered and my setup completed. 5 Stars to Loox and the Team. Thanks. Badger Call Design DOT com

I love this app. It has all you need in terms of social proof, and upsell, and getting your store in the right place.

Sara really helped me with personalising the look of the widget for reviews on my site. Easy and professional. Thank you!

Kim has helped me with transferring my reviews from Stamped to loox! Made the move a great one, thank you