I had an issue recently and Arielle from Loox Support sorted it out quickly and efficiently. She was professional, responsive, and a pleasure to deal with. The app itself is excellent—reliable, well-designed, and adds great value to our store. Bit of a no-brainer really.

The app functionality is great, easy to use, and looks good. Just watch out for the usage charges. Make sure you understand them. I was charged $400+/mo in addition to the subscription fees based on usage and I got maybe 250 new reviews out of it across all our products.

Loox has been a game-changer for showcasing customer feedback! The app makes it incredibly easy to collect, display, and manage reviews—with photos that build trust and boost conversions. The customizable widgets fit seamlessly with our brand, and the automated review requests save us tons of time. Highly recommended for any e-commerce store looking to grow with social proof.

great app with various features, and a solid support team, it is all in one solution to make a credible looking store.

Very satisfied, great app. Our customers love to upload videos or photos, they also get a sale them. Perfect.

I've been using Loox for some years now and happy with it. Also had some issues recently on comment loading and video not working and they sure replied fast and fixed it. Great!!

Arielle B from Support Team helped me to implement Loox on my website and went the extra mile to add a section heading the custom way I wanted. Thanks, Arielle !

Kim G helped me a lot with an issue I couldn't resolve. She did it quickly and very clearly. Thank you very much!

Loox is easy to install and they even email us to keep us updated on ways to make our experience even better.

I’ve encountered ongoing issues with Google Merchant Center suspending my store for “Misrepresentation” after installing and using the Loox app. Despite compliance across my store’s policies and product data, the integration appears to trigger violations. If you’re actively advertising with Google Shopping, proceed with caution and monitor your account closely after enabling this app.