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Loox ‑ Visual Product Reviews logo

Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,928)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Xcelerator

Jul 24, 2025  on Shopify

Fantastic app and the support was brilliant! Leogen was extremely helpful and solved my problem right away!

LazyDonkeyDesign

Jul 23, 2025  on Shopify

Omer V did a great job by integrating the stars widget into our product cards. All in all Loox is a great tool for collect and publish reviews!

KLIMCHI CZ

Jul 21, 2025  on Shopify

Thank you for all the support—always quick and helpful! This time, we were assisted by Izza and Dolev, who were both incredibly helpful and amazing throughout. Truly appreciate the excellent service!

NISHORA

Jul 19, 2025  on Shopify

I have reached the 500-order limit, and I'm being asked to upgrade to a higher plan. However, I don't need the features offered in the higher plan — the Beginner plan is sufficient for me. The 500-order limit should be removed! Because of this, I will start using a different app. Please notify me if the limit is ever lifted.

Bitty Barks

Jul 19, 2025  on Shopify

The app was so easy to set up and customize. I really loved the fact it would go back and send review requests to all of my past orders...great experience!

neutronal

Jul 18, 2025  on Shopify

Sehr gute App und hervorragender Kundensupport. Bei Fragen wird einem immer schnell und unkompliziert geholfen. Noch einmal danke an Dolev L für die schnelle Hilfe!

JOMO Club

Jul 18, 2025  on Shopify

We recently moved from a super clunky referral platform. It was hard to use and never looked good therefore never delivered any ROI for us. We launched Loox quickly and really easily - it looked attractive and was easy to use with templates and support. We received over 40 reviews in the first week which was amazing to understand customer feedback but also to quickly populate our website with some amazing reviews & photos. As a bonus, the referral programme has also delivered in two weeks what the other platform didn't in 6 months. Super happy!

DunlopUK

Jul 18, 2025  on Shopify

Domerly was very quick in responding to my issue with being unable to add the referrals app embed to a page, putting forward a solution that took me a matter of seconds to implement. Great service!

Overnight Maine Lobster

Jul 16, 2025  on Shopify

Loox has provided us a valuable platform for our customers to share their feedback easily, efficiently and the aesthetic view integrates cohesively into our website. It's also very intuitive to use which is a game changer. We have had a few questions along the way too and CS Support including Doley L and Molly K have been very helpful in caring for our needs right away. They clearly wanted to assist us with our issue which is a service in today's web apps that stands out above the rest. We couldn't ask for more and look forward to continued improvements by the Developer.

我的商店

Jul 16, 2025  on Shopify

The built-in camera and open-ear audio are standout features. I love being able to capture point-of-view photos and videos hands-free, whether I’m hiking, cooking, or playing with my kids. The voice command integration with Open AI is responsive and surprisingly intuitive. Music and calls sound clear, even in mildly noisy environments, and I can still hear what’s going on around me.

ASK Natural

Jul 16, 2025  on Shopify

The support is very fast, friendly and helpful with questions. The app is good and the widgets are easy to implement and clear to use and set up. Many thanks to Amit T.

LumiBunny

Jul 14, 2025  on Shopify

Eran un regalo y cumplio las espectativas. Tacto del material muy qgradable y luz con varias intensidades. Carga rapida, y duracion de bateria bastante buena

ORTHOFABRIK

Jul 12, 2025  on Shopify

Dear Loox Team, Dear Rotem S, Dear Tal R, Thank you so much for your quick and helpful support! Your response was fast, clear, and solved our issue right away. We truly appreciate the friendly communication and how easy it was to work with you. It's great to see that Loox not only delivers an excellent product but also backs it up with outstanding customer service. We’re looking forward to continuing our collaboration!

Masantéplus

Jul 11, 2025  on Shopify

Great customer service from Leogen, thanks a lot. Got my issue solved very quick. 10/10 customer service

Innovative Haus

Jul 11, 2025  on Shopify

Customer service is top notch - always quick to step in and fix any issues I have. Amit T has helped fix an issue I was having with adjusting blocks on our theme and jumped in and resolved the issue within the hour! Amazing app, great service, and friendly staff.

CarpeXpert

Jul 10, 2025  on Shopify

Excellente réactivité, je n'arrivais pas a modifier le code, j'ai laissé la main de ma boutique à Yael N qui m'a réglé rapidement. et j'ai eu une réponse sous 5 min !

NAMU

Jul 07, 2025  on Shopify

I had a small issue and reached out to the support team. Mary helped me with finishing it in a very fast manner. Thank you Mary!

Gymfluential Limited

Jul 06, 2025  on Shopify

Easy set up process with everything being added with a click of a button and the whole app UX is easy to navigate without needing to access docs that much. Special shout out to Omer! Great customer support.

Loulicare

Jul 06, 2025  on Shopify

Mon chien (un Cocker très sensible à la chaleur) l’a adopté en moins de 5 minutes. Depuis, il y passe toutes ses siestes. Pour le prix, je suis bluffée : qualité top, aucune odeur, hyper facile à nettoyer. Je recommande sans hésiter.

Grabli World

Jul 05, 2025  on Shopify

Perfect Boosted My sales ... 5 stars plus, also customer service is very quick if get in any trouble they help above and beyond

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