Taranker.Com Logo
Loox ‑ Visual Product Reviews logo

Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,076)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Snauff.com

Nov 08, 2025  on Shopify

LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.

StickyGolf Pro

Nov 07, 2025  on Shopify

Awesome customer service by Nathan R! Speedy replies and quick problem solving! I also love that Loox offers support even at odd hours! Thank you!

SHOP CHRISTMAS

Nov 04, 2025  on Shopify

Really comprehensive, easy to set up, looks smart and has extras like offering a reward to advocates that I didn't even realise were there until I installed it! Oh yes, and support is great too, thanks Nathan!

Maya Tea Retail

Nov 03, 2025  on Shopify

App works great, been using it for years. Support is always responsive, Rina helped me today and helped fix a couple issues when we changed over to our new template very quickly.

Blessed Is She

Nov 03, 2025  on Shopify

Loox has been so wonderful to work with and use for our shop. I'm so grateful to Ken L for his help as we navigated various integrations with other apps. Thank you Loox!

EntangleTies™

Nov 02, 2025  on Shopify

I love Loox! It’s a great review visualizer with a distinct, clean look. Super easy to use, and their live support is amazing and available even on weekends! Definitely recommend.

Nighthaven setup

Nov 01, 2025  on Shopify

Its good to see what reviews you want but the fact you can only use aliexpress is kinda a down side unless i don't know what im doing other than that pretty good

Dielina Modesty

Oct 31, 2025  on Shopify

its the most easiest to use reviews app, too many things to list but it looks professional and trustworthy, thats what matters most

Bath Slut

Oct 30, 2025  on Shopify

So far the app has been great. Very easy to install and the customers seem to have an easy time reviewing and posting.

UK.BAGSMART

Oct 29, 2025  on Shopify

Leogen was incredibly patient and professional. He quickly identified the problem and provided clear solutions. His help made a huge difference—really appreciate his support!

Hagendo.de

Oct 27, 2025  on Shopify

I’m really happy with Loox! The team was super helpful – quick, friendly, and reliable. Everything went smoothly, and I’d definitely come back again. Excellent service, highly recommended!

The Full Cicling

Oct 26, 2025  on Shopify

I had an outstanding experience with Ilyn through the Loox chat! She was incredibly helpful, patient, and professional. She guided me step-by-step until everything was working perfectly. It’s rare to find such kind and dedicated support — I truly appreciate her help. Five stars without a doubt!

ARTWAY STORE

Oct 26, 2025  on Shopify

I really like this app,it’s perfect for my store and shows all the issues clearly. Also, many thanks to Joyce for the quick help in resolving everything so efficiently.

Nordivie

Oct 24, 2025  on Shopify

Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Ed, Molly or Sara respond within minutes to solve our issue. We highly recommend Loox !

Joyful Hearts Boutique

Oct 24, 2025  on Shopify

I Love the simplicity of this app!! The Reviews your store receives definitely builds Trust with your new customers!!

Esteme

Oct 22, 2025  on Shopify

Really great customer support from Dolev at Loox. Super quick replies and he solved my issue in no time. Appreciate the friendly and professional help.

HOODLAB

Oct 21, 2025  on Shopify

I was assisted by Rina from Loox customer support for a configuration on my store, and I want to thank her for her outstanding help. She was responsive, professional, and very clear in her explanations. Thanks to her, everything is now working perfectly. Really appreciate her patience and kindness!

Allways Drops

Oct 16, 2025  on Shopify

It took quite awhile to get a response but once they responded, they answered my question and gave me step by step directions to update what I was needing to update.

Nordivie

Oct 16, 2025  on Shopify

Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Molly and Sara respond within minutes to solve our issue. We highly recommend Loox !

EPIQ STORE

Oct 16, 2025  on Shopify

I had several questions about Loox, and I received an email from Izza just a few minutes later. He answered all my questions very quickly and supported his explanations with screenshots. Even though it was already late at night, he responded promptly and helped me out. I’ll definitely reach out to Izza again! Best regards and many thanks!

Scroll to Top