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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,355)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

ASK Natural

Jul 16, 2025  on Shopify

The support is very fast, friendly and helpful with questions. The app is good and the widgets are easy to implement and clear to use and set up. Many thanks to Amit T.

LumiBunny

Jul 14, 2025  on Shopify

Eran un regalo y cumplio las espectativas. Tacto del material muy qgradable y luz con varias intensidades. Carga rapida, y duracion de bateria bastante buena

ORTHOFABRIK

Jul 12, 2025  on Shopify

Dear Loox Team, Dear Rotem S, Dear Tal R, Thank you so much for your quick and helpful support! Your response was fast, clear, and solved our issue right away. We truly appreciate the friendly communication and how easy it was to work with you. It's great to see that Loox not only delivers an excellent product but also backs it up with outstanding customer service. We’re looking forward to continuing our collaboration!

Masantéplus

Jul 11, 2025  on Shopify

Great customer service from Leogen, thanks a lot. Got my issue solved very quick. 10/10 customer service

Innovative Haus

Jul 11, 2025  on Shopify

Customer service is top notch - always quick to step in and fix any issues I have. Amit T has helped fix an issue I was having with adjusting blocks on our theme and jumped in and resolved the issue within the hour! Amazing app, great service, and friendly staff.

CarpeXpert

Jul 10, 2025  on Shopify

Excellente réactivité, je n'arrivais pas a modifier le code, j'ai laissé la main de ma boutique à Yael N qui m'a réglé rapidement. et j'ai eu une réponse sous 5 min !

NAMU

Jul 07, 2025  on Shopify

I had a small issue and reached out to the support team. Mary helped me with finishing it in a very fast manner. Thank you Mary!

Gymfluential Limited

Jul 06, 2025  on Shopify

Easy set up process with everything being added with a click of a button and the whole app UX is easy to navigate without needing to access docs that much. Special shout out to Omer! Great customer support.

Loulicare

Jul 06, 2025  on Shopify

Mon chien (un Cocker très sensible à la chaleur) l’a adopté en moins de 5 minutes. Depuis, il y passe toutes ses siestes. Pour le prix, je suis bluffée : qualité top, aucune odeur, hyper facile à nettoyer. Je recommande sans hésiter.

Grabli World

Jul 05, 2025  on Shopify

Perfect Boosted My sales ... 5 stars plus, also customer service is very quick if get in any trouble they help above and beyond

SleepBand

Jul 02, 2025  on Shopify

Very easy to use and helpful. Importing reviews from AliExpress was fast and smooth. Highly recommended for any dropshipping store!

Viasox

Jul 02, 2025  on Shopify

Domerly from the Loox support team was amazing help! we asked for a problem to be solved multiple times, and they helped us solve it very quickly

Sunny Garden Market

Jul 01, 2025  on Shopify

1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.

Critter Lane

Jul 01, 2025  on Shopify

I'm sure there are a lot of reasons but having used other review apps and now Loox somehow my reviews have skyrocketed. I attribute all of that to Loox as I changed nothing when I switched,

Mats4U

Jul 01, 2025  on Shopify

Domerly was a great help in adding the product star rating to our product pages, as the standard way of doing it was not possible with our theme. Support is always great with this app.

The Handmade Soap Company (UK)

Jul 01, 2025  on Shopify

I emailed my requested in early in the morning and by mid day Sara and the Loox team had implemented the request! Thanks so much for the efficient support!

Shop-Saver

Jun 29, 2025  on Shopify

me lanza directamente al plan mas caro , no me permite elejir el plan inicial, sois muy listos, dime como accedo al plan inicial de 9 euros

Gymfluential Limited

Jun 28, 2025  on Shopify

Easy set up process with everything being added with a click of a button and the whole app UX is easy to navigate without needing to access docs that much

frsh

Jun 27, 2025  on Shopify

Just Great! The photos are a powerful signal for customers and the flows are nice! I can highly recommend.

BMJ HAIR

Jun 27, 2025  on Shopify

That is a good app. Domerly help me deal with the problem quckily.I will recommend more people to use this application

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