It took quite awhile to get a response but once they responded, they answered my question and gave me step by step directions to update what I was needing to update.

Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Molly and Sara respond within minutes to solve our issue. We highly recommend Loox !

I had several questions about Loox, and I received an email from Izza just a few minutes later. He answered all my questions very quickly and supported his explanations with screenshots. Even though it was already late at night, he responded promptly and helped me out. I’ll definitely reach out to Izza again! Best regards and many thanks!

Kim is very competent. I just gave him an overview of my problem and he managed to triangulate the issue and fix the code of my websites without putting our live websites at risk. I am not a coder, and I know how difficult it is to have a customer support that can modify a code for their clients for FREE. This skillset requires a huge payment if its someone else because it means hiring them to fix the problem. He deserves a raise.

Super fast help. LOOX has some of the best customer support of any Shopify app I've used so far. Bravo, Loox! (Thanks specifically to both Nathan and Tal)

sizin gelen siparişlerle ne işiniz olabilir acaba 500 siparişle sınırlandırıyorsun berbat bir uygulama

I was surprised a live person answered my message. I just installed Loox and I had a question about the Discount Set up and Ilyn was more than helpful and it literally took about 10 minutes total to get my question answered and my setup completed. 5 Stars to Loox and the Team. Thanks. Badger Call Design DOT com

I love this app. It has all you need in terms of social proof, and upsell, and getting your store in the right place.

Sara really helped me with personalising the look of the widget for reviews on my site. Easy and professional. Thank you!

Kim has helped me with transferring my reviews from Stamped to loox! Made the move a great one, thank you

The customer service is excellent! Liz assisted me and was patient and had expertise in understanding the app and teaching a non- tech person how to find everything on the app.

The app was completely crushed, we sent many emails to past customers and they all got an error, it also stuck the whole website because their script is down and for hours no one fixed it ,The time it takes them to answer on the chat is horrible!

I really love this app and thanks to Ed who has given me support when I didn't know how to solve things - in this case to add a second language to my shop

Imaginez… En 30 secondes, un smoothie lisse et savoureux. Rapide. Simple. Facile à nettoyer. Un coup d’eau, et c’est prêt pour la prochaine utilisation. Puissant : fruits, glaçons, soupes, cocktails. Gagnez du temps. Faites-vous plaisir. Restez en santé.

My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews

Leogen was a great help customizing a request on our website and was quick and thorough. Great support getting set up - thank you!

Easy to use! Definitely helps build brand trust. Lots of different widget options to easily imbed in your store. when I needed help, leogen from customer service responded in minutes and solved my problem right away. Highly reccomend!

Absolute Scam, it never really tell you that you have to pay 40$ every 300 orders you make. i pay over 300$ per month for this app without even knowing it

I was so excited to get Loox set up and then I came across a minor snag. I went to the website and submitted the form for support. Within minutes Ken responded and with a few back and forths through email, he fixed my problem in less than 30 minutes. It's late where I am and I thought it wouldn't be until tomorrow that it would be answered, but here we are! Ken was awesome to help me so fast so I can now leave work. The app is beautiful, the functionality of it is awesome. I am beyond thrilled with Loox. Thanks Ken!

they have a really nice support theam, Leogen from the suopport-team helped me really fast and easy :)