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Loox ‑ Visual Product Reviews logo

Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,181)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Inciso Charms

Nov 30, 2025  on Shopify

Un accessorio elegante e versatile. L’ho indossata su una camicia bianca ed è immediatamente diventata il punto focale del look. Il packaging è curato, perfetto anche come regalo.

Very Special Games

Nov 27, 2025  on Shopify

I appreciate the help with our issue and making us understand how the system works. I appreciate Dolev and Ken for the patience and thorough guidance to troubleshoot the issue.

XII LEGIONS

Nov 24, 2025  on Shopify

Liz was exceptionally helpful through a few questions. Very appreciative of her patience & support and happy with the reviews app overall.

Anime Empire

Nov 24, 2025  on Shopify

Great service, a lot of features that are useful for conversions and updates to website elements is a huge a plus

Haru Skin

Nov 24, 2025  on Shopify

Domerly was excellent to work with. Their customer service was outstanding, and she resolved all of my issues quickly and efficiently.

Kuieet

Nov 23, 2025  on Shopify

I have to give a huge shoutout to the Loox support team — they are seriously the best. Every time I’ve contacted them, Liz from the team has been incredibly fast, kind, and genuinely helpful. She doesn’t just copy-paste answers; she actually listens and solves the issue on the spot. Thanks to Liz, I always feel supported and confident using Loox. Truly the best customer service experience I’ve ever had.

Moonshotstyles

Nov 22, 2025  on Shopify

great app, so far very positive experience, Ilyn from the support team has been super helpful whenever I needed help. Highly recommend it.

Magga

Nov 22, 2025  on Shopify

Instant help by Llyn to accommodate the rating widget on collection pages for one of the old themes. Thanks a ton!

Velivia

Nov 16, 2025  on Shopify

Sehr gute App wirklich! Egal welche Frage man hat, innerhalb wenigen Minuten hat man meistens schon das Problem gelöst! Danke nochmal an Domerly für den herrvoragenden Support :)

Created by Kitties

Nov 13, 2025  on Shopify

Got more reviews in one week than I had with Judge.me for the past several months. Its worth the money. Their support is super responsive and helpful too

Adored

Nov 12, 2025  on Shopify

My favorite app for review. Always helping with installations and every little request. Thank you ))

Mommy & Me

Nov 11, 2025  on Shopify

Complete scam do not use this platform, they charge you 40$ for every 300 orders you get, for doing NOTHING. no sending reviews, no nothing, just a flat 40$ per 300 orders. the audacity for a review app to do that is astounding.

Seedzbox

Nov 11, 2025  on Shopify

A great app, we've been using this on a number of our websites for quite a few years now. It's getting better all the time, too. The support is great.

Snauff.com

Nov 08, 2025  on Shopify

LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.

StickyGolf Pro

Nov 07, 2025  on Shopify

Awesome customer service by Nathan R! Speedy replies and quick problem solving! I also love that Loox offers support even at odd hours! Thank you!

SHOP CHRISTMAS

Nov 04, 2025  on Shopify

Really comprehensive, easy to set up, looks smart and has extras like offering a reward to advocates that I didn't even realise were there until I installed it! Oh yes, and support is great too, thanks Nathan!

Maya Tea Retail

Nov 03, 2025  on Shopify

App works great, been using it for years. Support is always responsive, Rina helped me today and helped fix a couple issues when we changed over to our new template very quickly.

Blessed Is She

Nov 03, 2025  on Shopify

Loox has been so wonderful to work with and use for our shop. I'm so grateful to Ken L for his help as we navigated various integrations with other apps. Thank you Loox!

EntangleTies™

Nov 02, 2025  on Shopify

I love Loox! It’s a great review visualizer with a distinct, clean look. Super easy to use, and their live support is amazing and available even on weekends! Definitely recommend.

Nighthaven setup

Nov 01, 2025  on Shopify

Its good to see what reviews you want but the fact you can only use aliexpress is kinda a down side unless i don't know what im doing other than that pretty good

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