The customer service is excellent! Liz assisted me and was patient and had expertise in understanding the app and teaching a non- tech person how to find everything on the app.

The app was completely crushed, we sent many emails to past customers and they all got an error, it also stuck the whole website because their script is down and for hours no one fixed it ,The time it takes them to answer on the chat is horrible!

I really love this app and thanks to Ed who has given me support when I didn't know how to solve things - in this case to add a second language to my shop

Imaginez… En 30 secondes, un smoothie lisse et savoureux. Rapide. Simple. Facile à nettoyer. Un coup d’eau, et c’est prêt pour la prochaine utilisation. Puissant : fruits, glaçons, soupes, cocktails. Gagnez du temps. Faites-vous plaisir. Restez en santé.

My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews

Leogen was a great help customizing a request on our website and was quick and thorough. Great support getting set up - thank you!

Easy to use! Definitely helps build brand trust. Lots of different widget options to easily imbed in your store. when I needed help, leogen from customer service responded in minutes and solved my problem right away. Highly reccomend!

Absolute Scam, it never really tell you that you have to pay 40$ every 300 orders you make. i pay over 300$ per month for this app without even knowing it

I was so excited to get Loox set up and then I came across a minor snag. I went to the website and submitted the form for support. Within minutes Ken responded and with a few back and forths through email, he fixed my problem in less than 30 minutes. It's late where I am and I thought it wouldn't be until tomorrow that it would be answered, but here we are! Ken was awesome to help me so fast so I can now leave work. The app is beautiful, the functionality of it is awesome. I am beyond thrilled with Loox. Thanks Ken!

they have a really nice support theam, Leogen from the suopport-team helped me really fast and easy :)

Ken L. in Loox support was a rock star! He helped me so quickly. He gave me clear and specific directions as a new Loox user! So grateful!

Best app for reviews hands down, their support team is really good at guiding you through how to setup everything.

Liz was fantastic with assisting me through my concerns. Even when there was an issue on Shopify's end we were able to resolve my concern.

Extremely efficient at getting reviews. We tried manually and didn't manage to get the amount of reviews we are getting from using Loox.

Had trouble with few things on the app and George was amazing help! Quick to reply and quick to solve the issue for us!

Rotem S and his team are fantastic at helping new customer integrate Loox onto their site. I am very happy with the app and excited to be a new Loox customer- thank you!

Support très actif, il m'ont toujours aider efficacement ! Et l'appli est vraiment simple et efficace

Outstanding app, collected over 150 reviews in less than a week! Photos and videos make such a difference, and there's so many useful features that you won't find with other companies that charge 5 times as much for product reviews.

This app is worth every penny. It has top-notch customer service and a great user interface. I see how it significantly impacts our store’s sales performance!

Great app for collecting and displaying reviews. The setup is smooth and the features are very useful. Special thanks to Omer from the support team who was extremely helpful and responsive throughout the process.