Excellent app. It has helped us consistently collect reviews and get new business. Recently I could not get something to work right and their Tech Support went at it got the job done. Special thanks to Amit T. who delivered the tech solution masterfully.

Edit: I have to update my review since the developer responded and made it sound like I just wasn't aware of the usage fees. Before starting to use Loox, I already had a subscription running which generated ~5000 recurring orders per month. Recurring meaning customers aren't visiting the site, those orders just happen automatically. Loox was charging me usage fees on those orders, meaning it was making money on a subscription I had spent years building and Loox did nothing to build. I assumed Loox wouldn't base charges on recurring orders. Most other apps I use don't (slide cart, bundle apps, etc.). So for two straight months, I was paying over $400 in just usage fees aside from the subscription fee. So around $900 for the two and a half months and I got maybe 200 new reviews out of it. Not worth it. I didn't get many image or video reviews, so the selling point of Loox did really pan out. I probably would've done exactly the same with Judge.Me for around $30 total. I have since switched to Judge.Me. The user experience is not much worse, it has all the same functionality and I am paying $15/mo for unlimited usage. And I actually like the Judge.Me product page widget better. It's more Amazon style versus the Loox cards. I don't like apps that leech off of my hard work when they've contributed nothing to it. Loox doesn't deserve to make usage fees off my subscription. So far they have not agreed to give refunds. They say their pricing is transparent. When I left this review they responded and said I should be on the unlimited plan because of my order volume. But when the app is installed on my store, its pricing page literally says I should be on the Scale plan (the plan that gets you crazy usage charges).

I really enjoyed my experience. Rain M assistant was very helpful. He answered all my questions and helped me resolve my issue.

I had an issue recently and Arielle from Loox Support sorted it out quickly and efficiently. She was professional, responsive, and a pleasure to deal with. The app itself is excellent—reliable, well-designed, and adds great value to our store. Bit of a no-brainer really.

The app functionality is great, easy to use, and looks good. Just watch out for the usage charges. Make sure you understand them. I was charged $400+/mo in addition to the subscription fees based on usage and I got maybe 250 new reviews out of it across all our products.

Loox has been a game-changer for showcasing customer feedback! The app makes it incredibly easy to collect, display, and manage reviews—with photos that build trust and boost conversions. The customizable widgets fit seamlessly with our brand, and the automated review requests save us tons of time. Highly recommended for any e-commerce store looking to grow with social proof.

Very satisfied, great app. Our customers love to upload videos or photos, they also get a sale them. Perfect.

great app with various features, and a solid support team, it is all in one solution to make a credible looking store.

Arielle B from Support Team helped me to implement Loox on my website and went the extra mile to add a section heading the custom way I wanted. Thanks, Arielle !

I've been using Loox for some years now and happy with it. Also had some issues recently on comment loading and video not working and they sure replied fast and fixed it. Great!!

Loox is easy to install and they even email us to keep us updated on ways to make our experience even better.

Kim G helped me a lot with an issue I couldn't resolve. She did it quickly and very clearly. Thank you very much!

So far I give it a 4 only do to the initial response time from customer service. I requested assistance and got a response right away, but my case was escalated and I didn’t hear back for days. I needed to make a decision and move forward. However, once I was out into contact with Sara F. And Rotem, they were very helpful and timely in their responses. 5 stars for the reviews already coming in and their assistance, but I do think there is room for improvements based on ability to customize without having to go through support. - so that is why 4 stars.

I’ve encountered ongoing issues with Google Merchant Center suspending my store for “Misrepresentation” after installing and using the Loox app. Despite compliance across my store’s policies and product data, the integration appears to trigger violations. If you’re actively advertising with Google Shopping, proceed with caution and monitor your account closely after enabling this app.

Great, thanks for the email updates. But I saw something, 105 reviews... where is that? was that just an ad to my email or did it actually occur?

Loox came highly recommended from fellow ecommerce store owners, so I made the switch. Just setting up but I'm confident loox will be able to pull in reviews I haven't yet been able to get.

A pesar de que no está en español, se entiende muy bien y es fácil de usar. Calidad precio es la mejor.

So simple and easy to use! Can't beat the intuitiveness of this tool! and it looks wonderful too! 5-stars!

Great app, easy to use and easy onboarding. Thanks LOOX, I'm looking forward to seeing how we grow with you.

Was looking at another program and then saw a review and Loox app wins hands down for ease of installation, and it works quickly without knowledge of "programming" needed. Love how visual it is and can add pictures and vidoes too, which I will be encouraging my customers to do, and I'm excited to see work.