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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,944)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

ANTHONY

Jun 24, 2025  on Shopify

I bought this electric wheelchair for my father, and it completely changed his daily life. It's easy to control, lightweight, and folds in seconds. Now he goes outside every day without assistance. Highly recommended

Curevia™

Jun 23, 2025  on Shopify

Loving the app so far! Customer service is exceptional, I had a specific request for the way I wanted the Loox widget to show up on my site and it was handled and done for me no questions asked, and very quickly as well. Big thank you to Arielle B, who helped me with this issue :)

Lux and Miles

Jun 23, 2025  on Shopify

Update: sorry for not updating this 1 star review, but service was amazing! I recently opened another store, I'm wondering if you could take a look at it. Some technical issues there. Volkskistore.com

The Nichole Collection

Jun 22, 2025  on Shopify

Ellison was incredibly helpful—super responsive and made everything so easy! I love the Loox app—it's user-friendly, looks great on my store, and has really helped boost customer trust. Highly recommend!

Inpulse

Jun 20, 2025  on Shopify

I was really excited about Loox at first - it seemed like the perfect fit. The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.

Simply Bella

Jun 19, 2025  on Shopify

I have severe allergies and i tried the sensitive serum and it was amazing the next day i was amazing the redness was down and by the 3rd day was gone. thank you !

Pink Flamingos

Jun 19, 2025  on Shopify

So far, setup has been a breeze. The app makes it super easy to walk through all the steps and the interface is really nice!

rolesonline

Jun 19, 2025  on Shopify

The watch I received is much more high-end than I imagined, and more affordable than buying it in a physical store. The store service is also good. Overall, the experience is very good. I will introduce it to my friends to buy from me next time.

Smoke Kind

Jun 18, 2025  on Shopify

This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.

The Parallax Company

Jun 18, 2025  on Shopify

Switched over from Judge.me - mainly for the superior design, and I'm really liking it so far! Convenient, visually uncluttered, and great customer support. Ran into an issue importing older reviews, which was promptly resolved (thanks, Ed!)

The Bold Fluff

Jun 18, 2025  on Shopify

I was attempting to get my reviews to match up on my product's page, and I was very stumped on how to do so. Luckily, Mary was here to help me as I contacted the Loox help chat. She responded almost immediately, and the conversation only took about 15 minutes. She went through the process asking me great questions. This all led up to her even doing it for me, and I am very grateful.

BlissBump

Jun 18, 2025  on Shopify

Great customer service. Leogen managed to answer my query within minutes. Can totally recommend this app.

Seed & Stitch

Jun 18, 2025  on Shopify

Meiner Meinung nach die beste App für Reviews und mehr, die das höchste Social Proof Potenzial bietet. Auch die in Shopify integrierte Nutzeroberfläche ist höchst intuitiv und anfängerfreundlich gestaltet, sodass das Setup schnell abgeschlossen ist. Fazit: Ich kann die App jedem wärmstens ans Herz legen.

Healthy Essence56

Jun 17, 2025  on Shopify

Super handig boek! Veel recepten, makkelijk te volgen en direct na betaling ontvangen. Ik voel me energieker en eet gevarieerder. Zeker een aanrader! Nathalie

Dowan®

Jun 17, 2025  on Shopify

We’re so grateful for the incredible support from the Loox team—especially Laurence M and George L! They followed up closely and helped us correctly display the star ratings on our collection pages and featured collection sections. This issue had been troubling us for a long time, and they resolved it with patience and professionalism. A truly kind and capable team—thank you for making our store better!

Instafreshener

Jun 16, 2025  on Shopify

Laurence M was quick to reply to my support ticket and able to resolve my issue quickly. Highly recommended.

boulderbarks

Jun 16, 2025  on Shopify

Emailed for help with displaying store reviews. Received a thorough reply very quickly and got what I needed. Thank you!!

NuCure

Jun 14, 2025  on Shopify

this is the best review app for any store, easy to use, ordinate, friendly design and much more options for increase the conversion rate in store, love

Ralfas

Jun 13, 2025  on Shopify

al principio funciona genial, pero no me gusta que te obligue básicamente a contratar un mejor plan. No existe una opción de menor cantidad de reseñas, sino que te obliga a ir por un plan más caro.

Life’s Better Ltd

Jun 13, 2025  on Shopify

Loox Review App & Customer Support - Outstanding Experience I’ve been using the Loox review app for a month, and I must say, it is an excellent tool for collecting and showcasing customer reviews. The app is user-friendly, integrates seamlessly with my online store, and the visual review displays significantly boost customer trust and engagement. What truly sets Loox apart, however, is their customer support. The team is fantastic—always quick to respond, knowledgeable, and genuinely helpful. Whenever I had questions or needed assistance with customisation, they went above and beyond to ensure everything worked perfectly for my needs. Overall, Loox is a top-notch review app backed by outstanding customer service. Highly recommended!

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