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Loox ‑ Visual Product Reviews logo

Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,985)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

BlissBump

Jun 18, 2025  on Shopify

Great customer service. Leogen managed to answer my query within minutes. Can totally recommend this app.

Seed & Stitch

Jun 18, 2025  on Shopify

Meiner Meinung nach die beste App für Reviews und mehr, die das höchste Social Proof Potenzial bietet. Auch die in Shopify integrierte Nutzeroberfläche ist höchst intuitiv und anfängerfreundlich gestaltet, sodass das Setup schnell abgeschlossen ist. Fazit: Ich kann die App jedem wärmstens ans Herz legen.

Healthy Essence56

Jun 17, 2025  on Shopify

Super handig boek! Veel recepten, makkelijk te volgen en direct na betaling ontvangen. Ik voel me energieker en eet gevarieerder. Zeker een aanrader! Nathalie

Dowan®

Jun 17, 2025  on Shopify

We’re so grateful for the incredible support from the Loox team—especially Laurence M and George L! They followed up closely and helped us correctly display the star ratings on our collection pages and featured collection sections. This issue had been troubling us for a long time, and they resolved it with patience and professionalism. A truly kind and capable team—thank you for making our store better!

Instafreshener

Jun 16, 2025  on Shopify

Laurence M was quick to reply to my support ticket and able to resolve my issue quickly. Highly recommended.

boulderbarks

Jun 16, 2025  on Shopify

Emailed for help with displaying store reviews. Received a thorough reply very quickly and got what I needed. Thank you!!

NuCure

Jun 14, 2025  on Shopify

this is the best review app for any store, easy to use, ordinate, friendly design and much more options for increase the conversion rate in store, love

Ralfas

Jun 13, 2025  on Shopify

al principio funciona genial, pero no me gusta que te obligue básicamente a contratar un mejor plan. No existe una opción de menor cantidad de reseñas, sino que te obliga a ir por un plan más caro.

Life’s Better Ltd

Jun 13, 2025  on Shopify

Loox Review App & Customer Support - Outstanding Experience I’ve been using the Loox review app for a month, and I must say, it is an excellent tool for collecting and showcasing customer reviews. The app is user-friendly, integrates seamlessly with my online store, and the visual review displays significantly boost customer trust and engagement. What truly sets Loox apart, however, is their customer support. The team is fantastic—always quick to respond, knowledgeable, and genuinely helpful. Whenever I had questions or needed assistance with customisation, they went above and beyond to ensure everything worked perfectly for my needs. Overall, Loox is a top-notch review app backed by outstanding customer service. Highly recommended!

LUMYHEALTH™

Jun 13, 2025  on Shopify

Big thanks to Rain from Loox! I was having issues with review uploads and Rain made the whole process smooth and easy. Super responsive and kind. Really appreciate the help!

Feinkost Käfer

Jun 12, 2025  on Shopify

Great app with super features. We are very satisfied. Leogen in particular offers a great service and responds quickly to queries.

wiskyr

Jun 11, 2025  on Shopify

Loox is an incredible app for managing reviews - super easy to use, tons of options for displaying reviews on your pages, and even works well with my custom theme. Their support is also incredible - Ed G. helped me solve an issue I was having with importing reviews, and figured out in minutes what had been frustrating me for days. Can't say enough good things about Loox (and Ed!)!

Humble

Jun 11, 2025  on Shopify

Cool app with great support! Had an issue with the widgets not showing up and Dolev L from support fixed it for me in a matter of hours (if not minutes). Highly recommended

True Hike Tees

Jun 10, 2025  on Shopify

Loox is very easy to use and very efficient and most importantly it gets the job done fast. Highly recommended.

Movinglife US

Jun 09, 2025  on Shopify

Excellent App with Outstanding Support! We've been using the Loox Reviews app and are extremely happy with it. It's user-friendly, reliable, and has helped boost our social proof significantly. Special shout-out to Rotem from the Loox team for the amazing support - quick, helpful, and professional. Highly recommended!

Korpi

Jun 08, 2025  on Shopify

Great support and a smooth experience overall. Everything works as expected, and the assistance I received from Molly K was fast and helpful. Highly recommend!

wildergeese

Jun 08, 2025  on Shopify

This is such a great app. Easy to use, so integrate-able, awesome features on the base plan for a solid start. Love, love, love.

COTANTIN

Jun 08, 2025  on Shopify

良い成果が出ています。 Looxを導入してからレビューの数が飛躍的に増えました。 また、画像や動画のレビューを促すことができるので重宝しています。 カスタマーサポートも素晴らしく、迅速かつ丁寧です。 ありがとうございます。

MotoFitMx

Jun 07, 2025  on Shopify

Cuidado a la hora de cancelar es una traba para segirte cobrando,aunque la elimines te sigue cobrando, es una estafa

The Nichole Collection

Jun 07, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Ellison was incredibly helpful—super responsive and made everything so easy! I love the Loox app—it's user-friendly, looks great on my store, and has really helped boost customer trust. Highly recommend!

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