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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (23,145)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Tightwrapz Print Shop

Dec 18, 2024  on Shopify

this app is seamlessly just the best. trust it. pretty much all the features are point and click to activate, pretty amazing!

Tparts

Dec 18, 2024  on Shopify

1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.

Semen Tanks - Select Genetics

Dec 12, 2024  on Shopify

Very happy with the app. I needed extra help to manually add the widget to the product pages and Jemuel and Kim were extremely helpful and fast. Before I knew it, it was up and running. Getting quick responses is important to me and I am very pleased. The app is easy to customize and you can make it do what you need it to do. Very simple to make adjustments that fit your needs and desires. OVERALL - VERY VERY HAPPY WITH THE APP AND CUSTOMER SERVICE

SAM Outfitters

Dec 12, 2024  on Shopify

Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.

REVO2

Dec 11, 2024  on Shopify

Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.

MATDALA

Dec 11, 2024  on Shopify

Great App and excellent customer service. Special thanks to Rain who helped me with initial configuration.

Forever Grateful

Dec 10, 2024  on Shopify

I appreciate the way this app works and the reminder to customers has yielded some really good reviews that are very helpful for my growing store. :)

Chari Candle Co.

Dec 10, 2024  on Shopify

The app is not only helpful for my business, but the customer service is excellent. Jemuel was able to quickly help me with an issue I was having, and provided screenshots to walk me through how to resolve it. I’ve had a great experience with Loox and am happy to have this as a tool for my small business.

MindFlowers

Dec 09, 2024  on Shopify

Loox has been nothing but amazing to us! The product has changed and grown so much since we first downloaded it. We ues a lot of the features and they have certainly brought us extra income. The UI is also very clean and easy to understand for both internal usage and customer facing. Well done Loox. Big fans!

VelozShop

Dec 09, 2024  on Shopify

la app es muy buena por que uno puede utilizar reseñas para sus productos lo que genera mas confianza al cliente a la hora de comprar y a nosotros los vendedores nos genera mejores ingresos

Authentic Vibes

Dec 08, 2024  on Shopify

you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me

Tradeupp

Dec 07, 2024  on Shopify

uygulamayı kullanamıyorum. Hem ben yorum ekleyemiyorum hem müşteriler ekleyemiyor ve alışveriş başına komisyon alıyorsunuz. Lütfen aldığınız komisyonun hizmetinizle karşılığını verin

Argos Boutique Pet

Dec 05, 2024  on Shopify

Sto utilizzando Loox sul mio e-commerce e non potrei essere più soddisfatto! L'app è intuitiva, facile da configurare e offre moltissime funzionalità utili. La personalizzazione del design è fantastica, ho potuto allineare perfettamente il widget allo stile del mio sito.

Perlage Systems

Dec 04, 2024  on Shopify

I've been looking for a user reviews app for years, and finally took the plunge with Loox. The installation process was a breeze. Unfortunately, though, I am using an old, deprecated legacy theme on Shopify, and most apps are now designed for the new Shopify version 2.0 themes. So, there were a number of issues getting the various ratings widgets to work properly. I contacted Loox support and got an answer within hours. A support engineer named Tal was assigned to me, and he was able to solve all of my issues within two days of installing the app. None of these issues were Loox issues; they all had to do with the particulars of my deprecated theme. But Tal dove in and solved all the of the problems, including my very particular layout requests, like moving a widget a few pixels this way or that. This is a great app with world-class customer service, and I couldn't be happier with the results. Thank you, Loox, and thank you Tal!

Revival Racing

Dec 04, 2024  on Shopify

Great app and support that went above and beyond in assisting with some backend coding work I needed. Aya, Rotem & Sara were all fantastic to work with. Thank you!

SHOP_CALLY

Dec 04, 2024  on Shopify

I would highly recommend this app for any business owner it’s a fantastic resource for growing your business.

Lekmania

Nov 30, 2024  on Shopify

Superkul spel! Jag köpte MagnetMania som julklapp och det var en hit. Både barn och vuxna hade roligt och vi spelade massor. Magnetfunktionen är verkligen smart och gör det lätt att spela. Leveransen var snabb och produkten var precis som förväntat. Rekommenderas varmt!

Optimistic Grace Services

Nov 29, 2024  on Shopify

Loox product review gives the best social proofs any serious merchant or dropshipper would want to have on their stores and website. I absolutely recommend it

www.sapappy.co.il

Nov 28, 2024  on Shopify

I would like to express my gratitude to Aya for their invaluable assistance in transferring customer reviews from Yotpo to LOOX. Their guidance throughout the process was greatly appreciated, and we are thankful for their support.

Derkalix

Nov 28, 2024  on Shopify

I had the best Loox assistant @ELLISON, very responsive and attentive. Special mention to you Mr Ellison from Loox

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