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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,407)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Flemy

Jan 22, 2025  on Shopify

I really love using Loox with my online business. It has helped generated trust for my customers to buy. I am very much grateful to come around this platform.

White & Co Living

Jan 21, 2025  on Shopify

Loox is an easy-to-use reviews app. The customer service/support team is excellent. We've just worked with Laurence, who was knowledgeable and friendly and responded promptly with accurate and easy-to-follow info.

ExcellentSupply.com

Jan 19, 2025  on Shopify

Loox rocks! I've used other Review apps. Judge.me was somewhat adequate, but very limiting. Tried another more expensive app, that just didn't pan out for us. Landed on Loox and I have to say, that it is very solid. It LOOX better than the other review apps, and it's garnering more reviews for our store too. Love it!!!

Gold Rat Highbankers Australian Made Gold prospecting Equipment

Jan 19, 2025  on Shopify

really enjoy the features of this app from integration, communication from its staff to complete customization and branding i love it

Print Forge LLC

Jan 16, 2025  on Shopify

Jemuel was very helpful and solved my issue with quick and clear instructions. Saved me a headache haha.

Flawless Face Unlimited

Jan 15, 2025  on Shopify

I am excited to use this app in my Shopify store. I am hoping it will automate my store seamlessly.

OnlyKnives

Jan 15, 2025  on Shopify

I can’t recommend the Loox app enough! The onboarding process was incredibly easy, and I was able to get everything set up without any hassle. The interface is user-friendly, and the features are exactly what I needed to showcase reviews on my store. What really stood out to me, though, was the amazing customer service. A huge shoutout to Jemuel, who went above and beyond to assist me with a few customizations I needed. His responsiveness, patience, and attention to detail were truly exceptional. It’s rare to find support this good!

Pasmar

Jan 15, 2025  on Shopify

Bin bisher sehr zufrieden und habe kaum was auszusetzen. Hätte mir die APP Einstellungen nur nochmal auf Deutsch gewünscht. Ansonsten alles super!

Barefoot Junkie

Jan 15, 2025  on Shopify

Loox is excellent in every way. So happy we made the switch. Customers engage really well with the automated email. Currently about 25% of customers are leaving reviews. The ability to add video is also so good. A very happy customer here. It's also really useful to help mitigate any issues with unhappy customers by highlighting issues that you can act on to help the customer further.

MarauxJewellery

Jan 15, 2025  on Shopify

Very helpful for the credibility of my store, i like the display and have been using it for a while now

MystBit Store

Jan 12, 2025  on Shopify

Loox is super easy to set up, and the whole process was really smooth. The support team is great—friendly and quick to help with any questions. I’m really happy with it!

Directbuyers

Jan 11, 2025  on Shopify

For someone that just started a small or large business online, This tool will help you make your website attractive online.

Mein Gebet GmbH

Jan 11, 2025  on Shopify

Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning

PulseFit

Jan 09, 2025  on Shopify

This seems to work very easily so far, first conversion today so lets see how much more this alone gets me.

E3Live

Jan 09, 2025  on Shopify

We have been using Loox for 6 months now and we are very happy with it. Their team are always quick to respond. I just had a question about filtering who gets review requests. I was helped by Rain, she said she would see if their team could make that happen. She also showed me an alternate way to set it up that worked for what we needed.

tekastore

Jan 09, 2025  on Shopify

Très bonne application mais dommage que l'application ne prenne pas en charge plusieurs langues, notamment la langue française

Noelou

Jan 08, 2025  on Shopify

Changed from Judge.me to LOOX because the poor customer service from Judge.me. Glad I made the switch, this is so mutch better!

Smoke & Co.

Jan 07, 2025  on Shopify

Wunderbare App. Einfach zu nutzen, viele Funktionen wofür viele andere hohe Kosten verlangen würden. Ich kann jedem Onlineshop diese App empfehlen!

Sakura Outfitters

Jan 07, 2025  on Shopify

Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.

Beauty Addicts

Jan 06, 2025  on Shopify

Hasta ahora todo bien, me gustaría que exista una versión en español ya me que facilitaría el trabajo.

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