Loox's policy is a joke: they allow 1-star reviews that complain only about their aggressive email spamming to damage your product ratings. Their support team actively defends this flawed reasoning, claiming non-product complaints are "genuine experiences." Even Google removes off-topic spam, but Loox won't. If you want your ratings to reflect actual product quality, not app frustration, avoid this platform. Terrible choice for serious merchants.

La mejor app de reseñas, hemos probado muchas y para nosotros es la mejor, puedes editar todo el contenido de como aparecen tus reseñas, añadir fotos o videos y colocar en la pagina de producto las estrellas donde desees, es muy intuitiva y el equipo de atención al cliente muy rápido y resolutivo.

Entire thing is a nightmare. Easy to subscribe to, but makes it impossible to unsubscribe. If I could give it 0 stars I definitely would! Absolutely terrible!

Super unhappy with the support. Have messaged them twice as reviews dont show the same on the landing page as on the product pages. Time for me to look into a new reviews app.

We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews. Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues. Support has also been responsive the few times we’ve needed help, which we appreciate.

With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!

The emailers are extremely costly and even after disabling their email service, we are being charges continuously. We’d highly recommend you opt for better and cheaper alternatives than Loox. It isn’t worth the cost they charge & they also restrict you from using other email service providers to limit everything to themselves & to keep things in their own control. Nor worth the price you pay !

Loox is a platform that has outgrown my needs I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers. What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all. Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore. Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.

Already seeing amazing results...would love to be able to sync these with my other reviews avenues, like Google and Yelp, though.

Strong Warning to Merchants Hidden charges, extremely misleading pricing. Avoid. This is one of the most unethical and non-transparent Shopify apps I have ever used. Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features. We only used Loox for basic product review display on product pages. We did NOT: send review request emails use upsells use referrals use discounts or automations Yet we were automatically charged an additional $40 “usage fee” per month. When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality. This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices. Serious warning to all merchants: Check your Shopify bills every month Do NOT assume you’re only paying the base plan Many stores are likely being overcharged without realizing it I genuinely regret installing this app. I wouldn’t even give it one star if that were possible.