worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

great app and great review system. a lot of customization. reached out to customer service and Rain M. gave me the answer i was looking for. Straight to the point as everybody's time is valuable. Super friendly. Give Rain M a promotion & a raise.

We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill

Wonderful app for shopify. It helped me automate the process of getting customer reviews so damn easy. It also helped me with upselling

Brilliant work guys. Within 1 week, i got so many reviews which my previously used app was not able to get. Super excited to explore this app & how it will improve our business.

Easy to set up and looks great! I also like that everything is under one app, reviews, referrals and upselling

Die App hilft uns wirklich sehr unsere Kundenbewertungen abzubilden im Shop und der Service ist auch gut. Am besten gefällt mir, dass man Bilder mit Bewertungen bekommt.

I received great help from somebody called Dolev L. In fact I was just about to cancel my loox subscription and go with another company . But his help and guidance helped me immensely.

Easy to use product and it looks great on my store. Customer support is fast to act as well, Molly was very helpful.

Mary was great! She helped me figure out the problem quickly and was very efficient. Really appreciate her assistance!

Many thanks to Mary and Rain, both Agents helped me a lot with my obstacles. Big thanks to Loox also for the 25% discount for the new membership the next three months!

Review collection is working very well, around 25% response rate which seems to be higher than with our previous app. Supportive staff in case of any questions although there is no realtime chat unfortunately

Rain was very quick to reply to my questions and helpful! This app rocks, it's the best in class when it comes to reviews!

Best Review app I have used. I have tried several before and this is the one perfect for my store. Very flexible and easy to use and the reviews can be set in shop sales channels, also social medias. Very useful.

The customer service representative I worked with, Rain, was amazing. She was patient and gave me all the tools I needed to take care of it on my own, but also offered to step in and do the work for me. Love it! Thank you!

Having moved over from Judge.Me because of frustrations with performance and customer service, the difference was immediately apparent with Loox. Set-up is easy, the widgets look great, but most of all I received excellent customer support in setting up my account - particular praise should go to Tal, who replied promptly to each query and was highly knowledgeable and extremely helpful - he deserves recognition for going above and beyond to help me.

Great appearance and easy to use. Our review conversion has drastically increased switching to Loox from Stamped io.

Loox has been a fantastic addition to my store so far. Their customer service is super fast and incredibly helpful! Tal, Ariel, and Ken went above and beyond to help us set up and confirm the Google Rating integration. Mary and Molly were also amazing with the video reviews integration, even though the theme didn’t allow adding sections, they found a great workaround and made sure everything looked perfect. Highly recommend Loox not just for its features, but for support team behind it!

Exceptional Support—Highly Recommended! Aya and Arielle from Loox provided exceptional support! They went above and beyond, doing all the behind-the-scenes coding and customization we required for our store. They listened carefully to our specific requests and made sure everything was perfect before our weekend website launch. The service was not only efficient and professional, but also incredibly friendly and supportive. I’m extremely grateful and highly recommend Loox—for their dedication and outstanding customer care.