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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (22,785)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Roastwolf

Sep 03, 2024  on Shopify

Seems to be a lot easier to setup than other review apps, and it is actually much more visually appealing and modern. Lets see how it performs

Scentwave™

Sep 03, 2024  on Shopify

Chester was very great at helping install a section i wanted, he quickly replied with the instructions but after i couldn't quite get it working he logged in for me and done it right away. Very happy with the service and the app, thanks Chester

CarMug

Sep 03, 2024  on Shopify

Great app for shopify review. The best in making your website look great and legit with numerous reviews.

Deluxe Homes

Sep 03, 2024  on Shopify

Einfach, übersichtlich und gut zu verwalten. Selbst die Einbindung des Trust Badge in Shopify 2.0 Themes ist denkbar einfach - auch für Laien. Danke an das Support Team, speziell Jemuel!

Lauderma

Sep 02, 2024  on Shopify

Highly recommend this service. It’s convenient and easy to use. I contacted the help desk because my customer couldn’t find the review options to rate my products. In less than 24 hrs, they fixed the issue. Great customer service.

Montres-Bijoux-Maroquinerie

Sep 01, 2024  on Shopify

Une fois le mode de fonctionnement maîtrisé, c'est très facile à utiliser et extrêmement efficace. Que ce soit pour son fonctionnement ou pour son utilité incontournable. Bravo et merci. Je le recommande vivement.

vonSploof

Sep 01, 2024  on Shopify

Super app with even better customer support. Kudos to Ken for the fast, accurate, and helpful support.

Gel’Lush Expressions

Aug 31, 2024  on Shopify

Saves me so much time and effort. Love the followup that Loox gives my customers with capturing authentic reviews.

BETSY-ART GALLERY

Aug 28, 2024  on Shopify

Super support, very quickly and profesional!!! In any time they will resolve any your problems, Thanks a lot!!!

LustHair

Aug 28, 2024  on Shopify

Excellent service and customer treatment, they helped us with everything and very quickly. Thanks Rotem for the help

Al Shams Abayas

Aug 28, 2024  on Shopify

So far so good. The customer support is outstanding. That’s all we really want is a good app and good support. We don't expect perfection but we really appreciate when the app teams make efforts to support us to achieve our business goals. Just wanted to mention Lawrence from the Loox team, he really went above and beyond.

ShopHoloSpin

Aug 27, 2024  on Shopify

I really like this app not just for its great features but also for the customer service that I’ve received. I had a problem with some reviews on my store so I emailed the help team and got put in touch with Jodel. He replied as soon as he could and after a couple conversations my problem was resolved straight away. I would really recommend this app if you ever have trouble with your stores. Jamie.

The Gift by Janel

Aug 27, 2024  on Shopify

Setting up the Loox reviews app was an absolute breeze! The user interface is intuitive and user-friendly, making the whole process smooth and straightforward. I was able to customize the review widgets to fit perfectly with my brand's aesthetic, and the integration with my store was seamless. The support team is also incredibly responsive and helpful, ensuring everything went off without a hitch. I'm already seeing positive engagement from customers, and I couldn't be happier with the results. Loox has truly elevated my store's credibility and customer trust. Highly recommend!

Glam & Glow

Aug 27, 2024  on Shopify

Im no longer using the app i unnistall multiple times and, even after that comes to me a bill with 13,99 from this app, what is going on??

smoking.news

Aug 26, 2024  on Shopify

hiermit bitte ich sie die gebühr von meiner rechnung zu entfernen da ich den tarif nicht mehr nutze....

Marigold Records

Aug 26, 2024  on Shopify

Currently, I'm just using the free version. It's been a really great addition to our website, and absolutely has helped us build trust amongst our customers - especially with such particular clientele.

Aquarylic

Aug 26, 2024  on Shopify

Der Support bei der initialen Einrichtung war äußerst hilfreich! Wir sind sehr zufrieden mit unserer Entscheidung, diese App gewählt zu haben. Absolut empfehlenswert!

BTL by LG

Aug 26, 2024  on Shopify

It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)

Treasure Faith

Aug 25, 2024  on Shopify

My experience was great with customer support! The problem I was dealing with was solved in a timely manner and the customer support staff assisting me was very friendly. 10/10.

Fairyfur

Aug 24, 2024  on Shopify

Had an issue and needed help on how to import reviews so i contacted Loox support team and Aya was so amazing as she taught me through it.

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