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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (22,785)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Babynique

Jul 15, 2024  on Shopify

el equipo de trabajo de loox es muy rapido y eficaz cuando se tiene algun problema con la aplicacion

Bespoke Babies

Jul 14, 2024  on Shopify

Loox has been a fantastic addition to my Shopify store! The ability to automatically collect product reviews with photos and videos has significantly boosted my brand’s credibility. The customizable widgets are beautiful and don’t slow down my site. The one-click referrals and social proof upsells have helped drive even more sales. Plus, their 24/7 customer support is outstanding. I highly recommend Loox to any Shopify store owner looking to grow their brand with stunning social proof!

Aurora Helios

Jul 13, 2024  on Shopify

so far a very pleasant relationship and very fast support i am thankful for their help. i strongly recommend and big shout-outs to Lawrence and jemeul for their help

Jewel Eternity

Jul 13, 2024  on Shopify

L'application est vraiment bien, le support est encore mieux, surtout avec une personne se nommant "Jodel" qui m'a vraiment aidé en très peu de temps. Je suis vraiment satisfait du support que j'ai eu.

PrintMine.in

Jul 12, 2024  on Shopify

Loox has been a game-changer for our business at PrintMine.in! This app has made collecting and displaying customer reviews on our website incredibly easy and effective. The user-friendly interface allows us to gather authentic customer feedback seamlessly. The photo review feature adds a visual element that builds trust and credibility with our potential customers. The customizable review widgets fit perfectly with our website design, showcasing reviews in a professional and appealing way. Since integrating Loox, we've noticed a significant increase in customer engagement and conversions. The automated review requests have streamlined our process, ensuring we capture feedback without any manual effort. Overall, Loox has enhanced our online presence and helped us build a strong reputation. Highly recommend this app to any eCommerce business looking to leverage customer reviews for growth!

FurVacPro

Jul 12, 2024  on Shopify

Aya was a fantastic help! Her response time were incredibly fast and she solved all 3 of my issues each time she responded! Amazing

Buddle Skincare

Jul 11, 2024  on Shopify

Jemuel was SO helpful! He was quick, very detailed, and friendly. He helped in a big way with an issue my team had been working on throughout the morning. As someone else who works in customer care -- that meant the world!

RamRods Archery

Jul 10, 2024  on Shopify

Loox reviews is pretty easy to use and has been designed well to do exactly what it says. It has brought in many reviews since we started using it and the best part is once it is set up it requires virtually no thought on my part.

Marie

Jul 09, 2024  on Shopify

Maravilhoso esse aplicativo, atende muito bem as minhas necessidades. O suporte e rápido e eficiente.

Kladio Clothing

Jul 09, 2024  on Shopify

I would definitely recommend this app! It allows full control over reviews and has a very simple user interface which makes for a simple, but effective app. Only downside is the amount of reviews for the price per month.

PioneerProjector

Jul 09, 2024  on Shopify

Great App , Worth the Price. Also Great Help from Support Team Especially from Liz. Will Recommend this App to Everyone.

BYIS Beverage, LLC

Jul 08, 2024  on Shopify

I've been using Loox for 1 month now and I love it. Easy to use and I love how it helps with upsell and how easy and convenient it is for customers to give reviews!

BeautéMer

Jul 08, 2024  on Shopify

Loox has been an excellent tool. The interface is easy to use, making importing customer reviews super simple. I love how customizable it is, allowing me to match the reviews with my store's design for a harmonious look. The visual reviews have really increased the credibility of my products and boosted my sales. Additionally, customer support is fantastic, always ready to help with any questions or issues. I highly recommend Loox to any e-commerce store looking to highlight customer feedback!

Trid Agency©

Jul 07, 2024  on Shopify

Merci pour à Liz pour le support. Un mail a été envoyé et a été résolu très rapidement, j'ai eu en 3 minutes une réponse à mon mail. Merci encore à Liz et à l'équipe Loox :)

SECUBEBE

Jul 07, 2024  on Shopify

J'ai essayé LOOX avec quelques hésitations, mais il s'est avéré que l'application est très pratique et top à utiliser!

Ava's Pet Palace

Jul 06, 2024  on Shopify

Excellent customer service as always! Jodel was knowledgeable and kind and fixed my issue very quickly.

PANORA

Jul 05, 2024  on Shopify

The customer support was really helpful. I was very pleased with Chester's assistance; together, we quickly resolved the issue I had. The instructions were clear and efficient.

Medans

Jul 05, 2024  on Shopify

Almost the reviews app I needed. Here's what's missing: - You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service. - You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck. - You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.

The Zen Specialists

Jul 04, 2024  on Shopify

every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.

COOKIZY

Jul 04, 2024  on Shopify

I was blocked for two hours because of a problem and Aya R. solved it in a blink of an eye. Very helpful and very Professional!

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