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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (22,785)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

2D Figure Painting

Jun 25, 2024  on Shopify

The Loox review app has been a game-changer for our online store! Its user-friendly interface makes it incredibly easy to collect and showcase customer reviews. The photo review feature is fantastic and has significantly boosted our social proof and sales.

Birthday Butler

Jun 24, 2024  on Shopify

Loox is a pleasure to use! I appreciate the very intuitive approach and great reporting tools. Highly recommend.

Redback Liftwear

Jun 24, 2024  on Shopify

Great customer service and a great app. Due to my Shopify theme being quite customized, I needed some help integrating the widgets onto my website. Ken from customer support helped me out promptly and did a great job.

CW Dressings™

Jun 24, 2024  on Shopify

Great Customer Service! Liz assisted me with downloading my website reviews to a CSV. She was quick and very knowledge. Thank you

Dually Wheels

Jun 23, 2024  on Shopify

The Loox app works flawlessly and has greatly improved our store. Rain from their support team was especially helpful when we needed assistance integrating specific features into our code. Highly recommend!

Magnetic Memories

Jun 23, 2024  on Shopify

Its much easier to use with a far better user friendly interface that the other review apps on here. I love all the different options and the referral system is great. Not sure exactly how the pricing works, like why you have to pay extra above a certain amount of orders, but other than that, Its great!

buzzedandcaffenaited

Jun 22, 2024  on Shopify

just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too

Greek Flavours

Jun 22, 2024  on Shopify

Abbiamo installato l'app facilmente, importato le review ottenute in precedenza e pubblicato in brevissimo tempo la maggior parte dei widget a disposizione. La presentazione e versatilità sono eccezionali, vero valore aggiunto al nostro store. Unico neo che ho trovato: i widget ci mettono un po' troppo a caricare e quindi questo porta lo store a non essere stabile in fase di caricamento iniziale della pagina.

InspiraLite

Jun 22, 2024  on Shopify

Jemeul was great. Loox is a great app, and the customer service makes it better. Appreciate you Jemeul.

The Soul Squatch

Jun 20, 2024  on Shopify

I would definitely recommend this app to other Shopify store owners! It's such an easy app to integrate into your store and looks super nice and the support is great also!

Hey Party

Jun 20, 2024  on Shopify

Setting up LOOX was straightforward, and the pricing is fair. Although I only installed the app a few days ago, I have already formed a very positive impression. Our shop previously used another review tool, which was far less intuitive to set up. Everything seems very promising, and I am confident that the app will continue to perform well over time. One small drawback is that text reviews can only be displayed individually as a carousel, rather than side by side. Without accompanying images, the various widgets can’t be utilized. This is particularly relevant for me as I imported our previous reviews, which are all text-based. Overall, LOOX offers an excellent user experience and has the potential to significantly enhance the way we manage customer reviews. I look forward to seeing how it evolves and improves with future updates.

Stars Style Kitchens

Jun 18, 2024  on Shopify

The Loox support team is responsive and knowledgeable, readily available to assist with any inquiries or technical issues. Their dedication to customer satisfaction ensures a smooth experience when integrating and utilizing the app.

Fazit

Jun 18, 2024  on Shopify

Great customer service!! I love that the app gives people the option to leave pictures. Will continue using!

Puppy Pulse

Jun 18, 2024  on Shopify

Best Review App on the shopify Store, although the translations are done manually which is kinda annoying, but either way its still the top choice for reviews.

The Comfort PLaza

Jun 18, 2024  on Shopify

easy to work with and allows multiple reviews. also helps with store as it provide the reviews directly.

LoveInTheBox

Jun 17, 2024  on Shopify

Arielle, a Technical support engineer, did a blasting fast and premium-like support. I'm more than glad to had contact with her! Cheers up!

Tratamente Naturiste Nicu Ghergu S.R.L

Jun 16, 2024  on Shopify

It is definitely a must have for any online store. The reviews, the upsell and more makes your store go to another level.

Kleine Katze

Jun 15, 2024  on Shopify

Sara was one of the best customer support representatives I have ever encountered. Super fast and friendly help. I was able to clarify my questions with Sara in a short time and Sara proactively asked questions and made suggestions for a quick solution

MaPlay-Mobile

Jun 15, 2024  on Shopify

l'application est super mais la version qui permet d'avoir plus de commentaire est un peu trop cher a mon gout, c'est dommage

PITTFANS

Jun 13, 2024  on Shopify

This is a must for my new store. This app was recommended by my web designer who built my store. Loox is very simple to use and it's easy to use which for me is so important. I really like everything about this app! Thanks, PITTFANS

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