Loox ‑ Product Reviews App logo

Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (22,785)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Innovato Store

Apr 26, 2024  on Shopify

Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better price and support.

IEMI

Apr 26, 2024  on Shopify

So Far i love it, But i have to make sure it can do what i am thinking. to show how many products were sold in the current month, and show the reviews

EnchantaGems

Apr 25, 2024  on Shopify

very good when starting up. just wish it would import reviews from platforms other than Ali express.

Alberta Skincare

Apr 25, 2024  on Shopify

great support, Jodel sorted out a few things i wasnt comfortable doing code wise and made my wesbite looks even better. Really appreciated the quick response time

Auroa

Apr 25, 2024  on Shopify

I had issues with the rating widget not beign shown in my store, even though I added it, so I contacted the support team and Ellison, one of the members, guided me through the solution and, in a couple hours I solved my issue. Thanks again Ellison!

Innovato Design

Apr 24, 2024  on Shopify

LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price. Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15. Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.

First Class-Party

Apr 24, 2024  on Shopify

Simple and easy to use. I didn't have any trouble figuring out how to use this app, and it fits my theme perfectly well in my opinion.

Mini Mart

Apr 23, 2024  on Shopify

One of the best Products Reviews app. it has amazing Feature that are enough to make your to store professional

jewellery art

Apr 23, 2024  on Shopify

it works fantastic with great idea I highly recommend it for every one to start a small business especially with shopify ,Good Luck!

Apfel-Zeug

Apr 23, 2024  on Shopify

Bin zufrieden. Würde es nur super finden, wenn man auf der Kategoerien Seite auch die Sterne einpflegen könnte.

Pashstore

Apr 22, 2024  on Shopify

Biggest mistake i ever made on shopify just to installed this App! once you subscribe there is no way out! even if it says uninstalling app from shopify store will be automatically unsubscribe ! thats not true ! billing keeps coming ! no answer from support or email! its discusting!

BioSource Nutra

Apr 22, 2024  on Shopify

They make it easy to set up a robust review system. Lots of flexibility. Love that they allow video review capture. Always fast to respond to support requests. I had a question that support rep Jemuel addressed quickly which allowed me to generate review links for specific products.

VersariaKay

Apr 21, 2024  on Shopify

I am just getting started but the set up was super easy to follow. I am so excited and looking forward to giving an updated review in 30 days.

Vielle Beauty

Apr 21, 2024  on Shopify

Looks took my new product website from basic to super elevated! Made it easy for existing clients to review and makes each review look amazing!

Shopkolohe.com

Apr 19, 2024  on Shopify

Customer service was very prompt in helping our small woman-owned business! We appreciate Jodel's excellent support and knowledgeable feedback.

SnugglePaws

Apr 19, 2024  on Shopify

Really intuitive and easy to use/change details. Would highly recommend. We are not getting more reviews on our store and more positive feedback

SELF DRAFTED LLC

Apr 18, 2024  on Shopify

I love the app's easiness to use and adds credibility to my store to build trust with visitors and encourage them to buy from seeing other people reviews. The seamless communication to manually send review requests to each customer and build community one customer at a time.

AniMacUSA

Apr 18, 2024  on Shopify

Rotem in Support was great. Fast communication, quick to dial in and resolve my issue. happy loox user.

Rapsodo Staging

Apr 18, 2024  on Shopify

This app is impressive—fast, efficient, and user-friendly. The customer support is top-tier, responsive, and very helpful. A special thanks to Aya for her outstanding assistance! Highly recommended!

Fashari.com

Apr 17, 2024  on Shopify

I have been using Loox reviews for over a year now (between multiple stores), and it is simply amazing. Very customizable, doesn't slow down page speed much, and looks great!

Scroll to Top