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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,500)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Fermented Green Papaya Enzyme

Jun 09, 2024  on Shopify

There are some features that are not available in this app but they are helpful. It takes time to understand the add deeply, I find. You would need to find some time to understand it to use for what you want. This does not mean that it is difficult to use. Probably I just know what I want.

Housdecor

Jun 09, 2024  on Shopify

Customer service and usability is amazing! Liz was extremely responsive and her assistance helped us with the performance of our store drastically. Can't thank her enough!

Sophisticated Stature

Jun 09, 2024  on Shopify

This app has everything you could ever ask for. Love the features and support if you run into a problem.

The Bookworm Shack

Jun 08, 2024  on Shopify

Designed with performance in mind, Loox uses a CDN to ensure that widgets load quickly, maintaining a swift site performance which is crucial for user experience and SEO1.

MyPaJo

Jun 08, 2024  on Shopify

everything works good and Jodel, from the Customer Support helped me fast and made everything work thank u

Rawayat Jewellery

Jun 06, 2024  on Shopify

Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews

MODAURA

Jun 06, 2024  on Shopify

I just had to share how awesome my experience was with Rain from Modaura's customer support team! I reached out with a question, and Rain was super quick to respond and incredibly helpful. They really went above and beyond to make sure I got the assistance I needed, and their friendly attitude made the whole process a breeze. I'm seriously impressed with the level of service I received. If you ever need help, definitely hit up Rain at Modaura—they're the best!

SUMM'R SUNGLASSES

Jun 05, 2024  on Shopify

Tout est bien expliqué et l'application est complète. Je suis à l'aise en seulement 1 jour d'utilisation.

WeatherTech CH

Jun 05, 2024  on Shopify

Easy to integrate into the Shopify experiences, really good baseline R&R function that enhances UGC across the product portfolio. Has a nice interface, simple response mechanism and controls.

Vexalux

Jun 05, 2024  on Shopify

import review function doesn't work and support is inexistent, no reply after days waiting and multiple emails sent.

Omni-Market

Jun 05, 2024  on Shopify

Menü Verbesserungs bedürftig. Mann muss sehr lange suchen und manche Einstellungen gibt es nicht mehr wie zum Beispiel Loox popup oder ich finde sie nicht mehr bitte Verbesserung bedürftig aber ansonsten alles gut.

Live Online Mall

Jun 04, 2024  on Shopify

I would recommend due to the ease of setup. I have not yet had reviews so I do not know the outcome of product use.

Hollow Point Society

Jun 03, 2024  on Shopify

Love the Loox app! So many great features. I love that you're able to customize the review emails and the upsell offers are a wonderful addition. We just installed the app a couple of weeks ago and have already had customers redeem their upsell offers after checkout increasing our AOV. Keep up the good work guys!

My Giving Store

Jun 02, 2024  on Shopify

We just started using. Setup was simple and easy. Hopefully it will generate some extra income and help with our reviews of products.

FittRing

Jun 01, 2024  on Shopify

Una muy buena aplicación para añadir reseñas a tu web. Además de la buena atención al cliente, en concreto Jemuel P. resolvió todos mis problemas.

inspiraggio

Jun 01, 2024  on Shopify

Very helpful app. Totally recommend it. This is the unique app that allow you to add "All Reviews" widget on my product page.

LuxuryFinds.com

Jun 01, 2024  on Shopify

Its good for people that are begginers for dropshipping its a good way to boost up your conversion rate fore your shopify store

BLOOMERS' KONNECT

May 31, 2024  on Shopify

I have no reason at all not to recommend this LOOX app for others cuz I found a 100 percent satisfactory reasons to keep using it.

BeeBee Corner

May 31, 2024  on Shopify

Beautiful apps & easy to use. First time user and definitely love at first sight. Been looking around for a good apps and this one far the best. Fully recommended for your business.

boho at heart

May 30, 2024  on Shopify

Amazing support! Ken answered my email within a few minutes. I created a staff account for him and he fixed my (theme editing) problem right away! I would have been completely lost without him! Thanks for that great customer experience, Ken!

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