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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,407)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Greek Flavours

Jun 22, 2024  on Shopify

Abbiamo installato l'app facilmente, importato le review ottenute in precedenza e pubblicato in brevissimo tempo la maggior parte dei widget a disposizione. La presentazione e versatilità sono eccezionali, vero valore aggiunto al nostro store. Unico neo che ho trovato: i widget ci mettono un po' troppo a caricare e quindi questo porta lo store a non essere stabile in fase di caricamento iniziale della pagina.

InspiraLite

Jun 22, 2024  on Shopify

Jemeul was great. Loox is a great app, and the customer service makes it better. Appreciate you Jemeul.

The Soul Squatch

Jun 20, 2024  on Shopify

I would definitely recommend this app to other Shopify store owners! It's such an easy app to integrate into your store and looks super nice and the support is great also!

Hey Party

Jun 20, 2024  on Shopify

Setting up LOOX was straightforward, and the pricing is fair. Although I only installed the app a few days ago, I have already formed a very positive impression. Our shop previously used another review tool, which was far less intuitive to set up. Everything seems very promising, and I am confident that the app will continue to perform well over time. One small drawback is that text reviews can only be displayed individually as a carousel, rather than side by side. Without accompanying images, the various widgets can’t be utilized. This is particularly relevant for me as I imported our previous reviews, which are all text-based. Overall, LOOX offers an excellent user experience and has the potential to significantly enhance the way we manage customer reviews. I look forward to seeing how it evolves and improves with future updates.

Stars Style Kitchens

Jun 18, 2024  on Shopify

The Loox support team is responsive and knowledgeable, readily available to assist with any inquiries or technical issues. Their dedication to customer satisfaction ensures a smooth experience when integrating and utilizing the app.

Fazit

Jun 18, 2024  on Shopify

Great customer service!! I love that the app gives people the option to leave pictures. Will continue using!

Puppy Pulse

Jun 18, 2024  on Shopify

Best Review App on the shopify Store, although the translations are done manually which is kinda annoying, but either way its still the top choice for reviews.

The Comfort PLaza

Jun 18, 2024  on Shopify

easy to work with and allows multiple reviews. also helps with store as it provide the reviews directly.

LoveInTheBox

Jun 17, 2024  on Shopify

Arielle, a Technical support engineer, did a blasting fast and premium-like support. I'm more than glad to had contact with her! Cheers up!

Tratamente Naturiste Nicu Ghergu S.R.L

Jun 16, 2024  on Shopify

It is definitely a must have for any online store. The reviews, the upsell and more makes your store go to another level.

Kleine Katze

Jun 15, 2024  on Shopify

Sara was one of the best customer support representatives I have ever encountered. Super fast and friendly help. I was able to clarify my questions with Sara in a short time and Sara proactively asked questions and made suggestions for a quick solution

MaPlay-Mobile

Jun 15, 2024  on Shopify

l'application est super mais la version qui permet d'avoir plus de commentaire est un peu trop cher a mon gout, c'est dommage

PITTFANS

Jun 13, 2024  on Shopify

This is a must for my new store. This app was recommended by my web designer who built my store. Loox is very simple to use and it's easy to use which for me is so important. I really like everything about this app! Thanks, PITTFANS

LISSSTAR

Jun 13, 2024  on Shopify

je viens de découvrir cette application et cela m'aide beaucoup à importer les avis sur ma boutique. Merci à vous!

HAVA

Jun 12, 2024  on Shopify

We've been using Loox for three years, and their customer service has always been excellent. Our questions are answered quickly, and this time was no exception. I received a reply from Rain within 3 minutes of sending my email, and he resolved the issue efficiently. Highly recommended! Thank you again, Rain, for your quick response and effective solution.

Acalaskin

Jun 12, 2024  on Shopify

It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.

The Playful Kitten Boutique

Jun 11, 2024  on Shopify

This app not only encourages customers to leave a review, but to also come back and purchase again. I also appreciate how user friendly this app is.

Zivvin

Jun 10, 2024  on Shopify

This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.

Teep! Apparel

Jun 10, 2024  on Shopify

out of all the review apps out there I have found the loox app to be the best so far and very user friendly. The app also has a great customer service team. I needed help with showing my reviews on the home page, I reached out to the customer service team and Liz from from Loox responded very quickly and made the edits needed to display my reviews.

Venom Beat

Jun 10, 2024  on Shopify

Best app as of June 2024, everything you need and easy to use, support is very efficient and quick, thanks to Liz & Tamarry for solving my issue !

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