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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,946)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

BeautéMer

Jul 08, 2024  on Shopify

Loox has been an excellent tool. The interface is easy to use, making importing customer reviews super simple. I love how customizable it is, allowing me to match the reviews with my store's design for a harmonious look. The visual reviews have really increased the credibility of my products and boosted my sales. Additionally, customer support is fantastic, always ready to help with any questions or issues. I highly recommend Loox to any e-commerce store looking to highlight customer feedback!

Trid Agency©

Jul 07, 2024  on Shopify

Merci pour à Liz pour le support. Un mail a été envoyé et a été résolu très rapidement, j'ai eu en 3 minutes une réponse à mon mail. Merci encore à Liz et à l'équipe Loox :)

SECUBEBE

Jul 07, 2024  on Shopify

J'ai essayé LOOX avec quelques hésitations, mais il s'est avéré que l'application est très pratique et top à utiliser!

Ava's Pet Palace

Jul 06, 2024  on Shopify

Excellent customer service as always! Jodel was knowledgeable and kind and fixed my issue very quickly.

PANORA

Jul 05, 2024  on Shopify

The customer support was really helpful. I was very pleased with Chester's assistance; together, we quickly resolved the issue I had. The instructions were clear and efficient.

Medans

Jul 05, 2024  on Shopify

Almost the reviews app I needed. Here's what's missing: - You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service. - You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck. - You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.

The Zen Specialists

Jul 04, 2024  on Shopify

every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.

COOKIZY

Jul 04, 2024  on Shopify

I was blocked for two hours because of a problem and Aya R. solved it in a blink of an eye. Very helpful and very Professional!

Luminex

Jul 03, 2024  on Shopify

Ich finde die App wirklich super. Was mich noch stört ist das man das Powered by loox nicht entfernen kann. Zumindest kann ich diese Einstellung nicht finden

Centrum Leisure

Jul 03, 2024  on Shopify

Been using Loox for about 2 years, this is our first review. Recently, we were having some issues integrating the reviews widget into an updated theme, and there were some code changes I was unable to spot or make on my own. Laurence assisted promptly and got the issue solved in a few hours, great support there from Loox.

Light of Harmony Candles

Jul 02, 2024  on Shopify

Seamless Integration and Beautiful Design We've just added Loox to our website, Light of Harmony Candles, and we're already impressed. The integration process was seamless and hassle-free. The review display is beautiful and fits perfectly with our website's elegant design. We're excited to see the positive impact Loox will have on our customer engagement and satisfaction. Highly recommended!

GobiWellness

Jul 02, 2024  on Shopify

I had a very good experiene with Jemuel. I have some problem with reviews on my store and I had no idea how to fix, but Jemuel manage to understand my problem and help me. Thank you

LittleKind LLC

Jul 02, 2024  on Shopify

I was looking to switch to a reviews app that did more than just simple reviews - I've been so pleased with the features of Loox reviews and referrals, and the support team was swift to respond if I had a question.

Candyhub

Jul 02, 2024  on Shopify

We have been using this software for a long time, and their functions are also updated with the times. Recently, I encountered a problem with the upsell function settings. Liz responded to my question very quickly. I recommend this software to you.

Jinx the Label

Jun 30, 2024  on Shopify

We are so happy to have switched to Loox recently. The main reason being is their fantastic customer service. Whenever we have a question, it's very easy to contact the Loox customer support and they always respond very quick. Thanks for being there for us.

Ventilii Milano

Jun 30, 2024  on Shopify

Reasonable price, Easy set up. I still need to fine tuning the settings and the widgets. Aya from Customer Support is super! She replied within 3 minutes!

TrendGlamBeautyProducts.com

Jun 29, 2024  on Shopify

These are thieves. they still deduct money from your bank account eventhough you are not using their product

Lupava

Jun 28, 2024  on Shopify

Ich trat vor kurzem mit dem customer support in Verbindung. Ich hatte ein problem was durch schnellem services direkt von dem Ken behoben wurde.

mazordesign

Jun 28, 2024  on Shopify

Great app and superb customer service! Jodel helped me include the widget with some custom changes - perfect!!

visiodash

Jun 28, 2024  on Shopify

Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.

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