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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,946)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Jaylhen

Sep 08, 2024  on Shopify

Je suis vraiment ravi de cette application et surtout du bon service client. Aya a été en mésure de regler mon soucis en un lapse de temps. Merci beaucoup AYA

PRABELLAMULHER

Sep 08, 2024  on Shopify

App muito bom. Só poderia ser em português. Facilitaria a vida de quem não fala o inglês. Recomendo

Wucomers

Sep 08, 2024  on Shopify

Hands down the best review app for Shopify, many tools for every possible situation, easy to master social proof in every corner of the store. I had a request and Laurence was very proactive to solve my issue in no time.

C it all

Sep 07, 2024  on Shopify

hade lite problem med att lista ut hur jag hittade produkten för att ge review men när jag väl listade ut det fungerar den mycket bra

Triangle Threads

Sep 05, 2024  on Shopify

really great integration with shopify and super easy to set up. Looks good on the homepage and does everything you'd want it to. Totally worth it.

SkinGlowUp✨Microneedling Onlineshop

Sep 05, 2024  on Shopify

Great customer support, shoutout to Rotem who helped me a lot with his expertise to make my Google Shopping reviews work.

trendshoplife.com

Sep 04, 2024  on Shopify

Eins wäre noch vile besser wenn man das Gallery funktion auch nur für ein Produkt einstellen könnte

Shop Rongrong

Sep 04, 2024  on Shopify

Rotem the customer support manager is super nice. so quick with fix everything for us. We really loved working with Rotem.

Pet Growling

Sep 04, 2024  on Shopify

I am starting now the whole experience but it is look like that I will be exciting with the proccess!!

Roastwolf

Sep 03, 2024  on Shopify

Seems to be a lot easier to setup than other review apps, and it is actually much more visually appealing and modern. Lets see how it performs

Scentwave™

Sep 03, 2024  on Shopify

Chester was very great at helping install a section i wanted, he quickly replied with the instructions but after i couldn't quite get it working he logged in for me and done it right away. Very happy with the service and the app, thanks Chester

CarMug

Sep 03, 2024  on Shopify

Great app for shopify review. The best in making your website look great and legit with numerous reviews.

Deluxe Homes

Sep 03, 2024  on Shopify

Einfach, übersichtlich und gut zu verwalten. Selbst die Einbindung des Trust Badge in Shopify 2.0 Themes ist denkbar einfach - auch für Laien. Danke an das Support Team, speziell Jemuel!

Lauderma

Sep 02, 2024  on Shopify

Highly recommend this service. It’s convenient and easy to use. I contacted the help desk because my customer couldn’t find the review options to rate my products. In less than 24 hrs, they fixed the issue. Great customer service.

Montres-Bijoux-Maroquinerie

Sep 01, 2024  on Shopify

Une fois le mode de fonctionnement maîtrisé, c'est très facile à utiliser et extrêmement efficace. Que ce soit pour son fonctionnement ou pour son utilité incontournable. Bravo et merci. Je le recommande vivement.

vonSploof

Sep 01, 2024  on Shopify

Super app with even better customer support. Kudos to Ken for the fast, accurate, and helpful support.

Gel’Lush Expressions

Aug 31, 2024  on Shopify

Saves me so much time and effort. Love the followup that Loox gives my customers with capturing authentic reviews.

BETSY-ART GALLERY

Aug 28, 2024  on Shopify

Super support, very quickly and profesional!!! In any time they will resolve any your problems, Thanks a lot!!!

LustHair

Aug 28, 2024  on Shopify

Excellent service and customer treatment, they helped us with everything and very quickly. Thanks Rotem for the help

Al Shams Abayas

Aug 28, 2024  on Shopify

So far so good. The customer support is outstanding. That’s all we really want is a good app and good support. We don't expect perfection but we really appreciate when the app teams make efforts to support us to achieve our business goals. Just wanted to mention Lawrence from the Loox team, he really went above and beyond.

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