Loox ‑ Product Reviews App logo

Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (22,785)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

LISSSTAR

Jun 13, 2024  on Shopify

je viens de découvrir cette application et cela m'aide beaucoup à importer les avis sur ma boutique. Merci à vous!

HAVA

Jun 12, 2024  on Shopify

We've been using Loox for three years, and their customer service has always been excellent. Our questions are answered quickly, and this time was no exception. I received a reply from Rain within 3 minutes of sending my email, and he resolved the issue efficiently. Highly recommended! Thank you again, Rain, for your quick response and effective solution.

Acalaskin

Jun 12, 2024  on Shopify

It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.

The Playful Kitten Boutique

Jun 11, 2024  on Shopify

This app not only encourages customers to leave a review, but to also come back and purchase again. I also appreciate how user friendly this app is.

Zivvin

Jun 10, 2024  on Shopify

This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.

Teep! Apparel

Jun 10, 2024  on Shopify

out of all the review apps out there I have found the loox app to be the best so far and very user friendly. The app also has a great customer service team. I needed help with showing my reviews on the home page, I reached out to the customer service team and Liz from from Loox responded very quickly and made the edits needed to display my reviews.

Venom Beat

Jun 10, 2024  on Shopify

Best app as of June 2024, everything you need and easy to use, support is very efficient and quick, thanks to Liz & Tamarry for solving my issue !

LAMBOU

Jun 09, 2024  on Shopify

Very simple to use. The free trial show allow for further selections to experience the full app. However, easy to set up and work with thus far.

Fermented Green Papaya Enzyme

Jun 09, 2024  on Shopify

There are some features that are not available in this app but they are helpful. It takes time to understand the add deeply, I find. You would need to find some time to understand it to use for what you want. This does not mean that it is difficult to use. Probably I just know what I want.

Housdecor

Jun 09, 2024  on Shopify

Customer service and usability is amazing! Liz was extremely responsive and her assistance helped us with the performance of our store drastically. Can't thank her enough!

Sophisticated Stature

Jun 09, 2024  on Shopify

This app has everything you could ever ask for. Love the features and support if you run into a problem.

The Bookworm Shack

Jun 08, 2024  on Shopify

Designed with performance in mind, Loox uses a CDN to ensure that widgets load quickly, maintaining a swift site performance which is crucial for user experience and SEO1.

MyPaJo

Jun 08, 2024  on Shopify

everything works good and Jodel, from the Customer Support helped me fast and made everything work thank u

Rawayat Jewellery

Jun 06, 2024  on Shopify

Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews

MODAURA

Jun 06, 2024  on Shopify

I just had to share how awesome my experience was with Rain from Modaura's customer support team! I reached out with a question, and Rain was super quick to respond and incredibly helpful. They really went above and beyond to make sure I got the assistance I needed, and their friendly attitude made the whole process a breeze. I'm seriously impressed with the level of service I received. If you ever need help, definitely hit up Rain at Modaura—they're the best!

SUMM'R SUNGLASSES

Jun 05, 2024  on Shopify

Tout est bien expliqué et l'application est complète. Je suis à l'aise en seulement 1 jour d'utilisation.

WeatherTech CH

Jun 05, 2024  on Shopify

Easy to integrate into the Shopify experiences, really good baseline R&R function that enhances UGC across the product portfolio. Has a nice interface, simple response mechanism and controls.

Vexalux

Jun 05, 2024  on Shopify

import review function doesn't work and support is inexistent, no reply after days waiting and multiple emails sent.

Omni-Market

Jun 05, 2024  on Shopify

Menü Verbesserungs bedürftig. Mann muss sehr lange suchen und manche Einstellungen gibt es nicht mehr wie zum Beispiel Loox popup oder ich finde sie nicht mehr bitte Verbesserung bedürftig aber ansonsten alles gut.

Live Online Mall

Jun 04, 2024  on Shopify

I would recommend due to the ease of setup. I have not yet had reviews so I do not know the outcome of product use.

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