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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,407)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Arabic Book A Month USA

Sep 25, 2024  on Shopify

Hi Loox, thanks for being so outstanding all these years and for enabling one of the most important parts of my store -the reviews! It helps me interact with my customers. Thanks also Jodel for the super fast and accurate help with my question - we got it all solved in under 10 minutes!

Birchbury

Sep 24, 2024  on Shopify

has helped a lot with getting more reviews. It was easy to install on my replo pages. Customer service has been fantastic

Jo.maison.Jo

Sep 24, 2024  on Shopify

Sono molto soddisfatta di questa app. Aldilà del layout molto bello, sono più che soddisfatta dell'assistenza veramente efficace e velocissima. Aya è stata veramente efficiente e gentile aiutandomi a modificare il codice, il tutto in nemmeno 5 minuti. Grazie e continuate così!

Sunraysia Prune

Sep 24, 2024  on Shopify

Quick and seamless customer support and service from Rain. Thank you so much for resolving my question.

Don Calabaza

Sep 22, 2024  on Shopify

Chester me ayudó de manera muy rápida en un día no laboral y solucionó el problema a la perfección.

zilkadora

Sep 22, 2024  on Shopify

c'est un très bon application que je travail avec environ 1 mois je métrisé pas bien vôtres application..

Attitude Fashion

Sep 21, 2024  on Shopify

This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.

BartendMe

Sep 21, 2024  on Shopify

Got stuck on an issue. Got onto the Loox team email system. They got back to me fast and dealt with exactly what I was stuck on. Very helpful and on point.

Tomimo

Sep 18, 2024  on Shopify

Hallo, die Loox App ist wirklich hervorragend gut! Ich habe jedoch ein Problem, ich kann nämlich bei mir im Shop keine Sterne in der Kollektionsseite einfügen. Auf der Produktseite funktioniert alles super. Nur auf meiner Frontpage, kann ich keine Ratings einblenden. Könnt ihr mir helfen ? Viele Grüße Thomas

Outdoorish

Sep 17, 2024  on Shopify

I am currently on a trial with Loox after being on Junip for a few months. I had issues with set-up and migrating reviews over and Laurence from the support team was so quick to help and resolved my issue within an hour (whaaaat?!). Overall, the process has been so easy to set-up and edit without the help of a developer. No code install needed. Very intuitive UI. Will definitely be staying on as a customer!

Dan's Carpet Repairs

Sep 17, 2024  on Shopify

I’ve been using Loox for my carpet repair business, Dan’s Carpet Repairs, and I’m really impressed with how easy it’s been to collect customer reviews. The setup was smooth, and I love how simple it is to customise the design to match my branding. Since adding Loox, I’ve noticed a real boost in customer engagement having photos in the reviews is a game changer!

Esthemax Australia

Sep 16, 2024  on Shopify

Loox is great and always improving. Rain has been a great help recently & also took the time to show screenshots and explain things clearly. Highly rate the customer service at loox as well as the software

BooksofDeath

Sep 16, 2024  on Shopify

Using Loox is an essential for beginner drop shipping and has helped me scaled up in my online business.

Accelerate Off-Grid Touring

Sep 16, 2024  on Shopify

We've been using Loox for a few years and love it. We did have some code issues and Sara in support sorted it all out for us very quickly. Thanks Loox

Beyvie

Sep 15, 2024  on Shopify

Many thanks to Jodel for his much appreciated help and responsiveness. He was very helpful and solved my problem very quickly!

The Artful Bottle

Sep 14, 2024  on Shopify

Game changer for any ecom business. I have researched many review apps and Loox just kept coming up, again and again. I thought I would try it and within 1 hour of setting it all up, importing reviews for lots of different products, I can't describe how good this app is! I feel like this app alone is going to take my business to new heights!

Otpedic

Sep 14, 2024  on Shopify

funktioniert super. Kundenservice sofort für einen da und hilfsbereit. Mir wurde sehr gut geholfen und mein Problem wurde behoben. Kann ich jeden empfehlen, der ne shopify Seite aufbaut!

Kiiing & Co. Designs

Sep 12, 2024  on Shopify

Liz provided amazing customer service! She helped me import some reviews from another provider and responded to my email very quickly! Thanks Liz!

Helenza

Sep 12, 2024  on Shopify

Tout e-commerçant devrait avoir cette application. Avant je sous estimais sa puissance mais finalement elle est tellement simple à utiliser et tellement indispensable !

Capricorn Mohair Socks

Sep 11, 2024  on Shopify

Great app, it really helps make your reviews stand out. Also great support, thanks Liz for a quick and easy solution to importing past reviews from a previous website.

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