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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,985)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

AudioFeel®

Mar 06, 2025  on Shopify

Best looking review app by far. A bit expensive but well worth it. you can always upgrade as you go and grow in volume. great app in general and very good ui ux

Malviscooking

Mar 05, 2025  on Shopify

Vous nous avez permis de faire briller nos produits ! Avec votre application, les avis sont mis en lumière. C'est parfait ! Et l'application est très simple et intuitive, bravo.

Technow.

Mar 03, 2025  on Shopify

Loox est top pour gérer mes avis clients ! Facile à utiliser, booste la confiance et améliore mes conversions. Je recommande à 100% !

Luxuro

Mar 03, 2025  on Shopify

Extremely useful and highly optimized app with excellent customer support. They'll solve or offer support instantly for whatever difficulty you face. 10/10

Lomava

Mar 03, 2025  on Shopify

Bisher alles super, bei kleineren Hindernissen hat der Support sofort geholfen Vielen Dank an Liz A. für die schnelle Lösung!

DirtySkin

Mar 02, 2025  on Shopify

Can't comment on the app so far, however had an issue which Ellison helped with very swiftly and resolved my problem very quickly. Thanks so much for your help!

Good Day Optics

Feb 28, 2025  on Shopify

Loox has been the best review app on Shopify that I have used. It's so easy to set up, get reviews from customers and show them off in the important areas. Additionally, if you have any issues, their service is always here for the rescue, I've usually only waited a few minutes before someone has fixed my issue, Ellison recently helped me out, quickly fixed it, had me check and gave me a couple areas to clear if it didn't work, but it had and we are back in action. Love Loox and will always use it.

Obrah

Feb 27, 2025  on Shopify

Loox is a great app! I had some initial difficulties when I saw that it was not possible to delete the test reviews I had made and I also couldn't find how to disable a snippet on a page that shouldn't display reviews, so I contacted support. Molly was the one who answered me and she was super quick and helpful, my problem was easily resolved. So far, the app works very well and we will be implementing it soon, now that the tests are complete.

Powerroots

Feb 26, 2025  on Shopify

Loox hat meinen Online-Shop enorm verbessert! Dank der automatisierten Bewertungsanfragen bekomme ich mehr Kundenfeedback, und die ansprechenden, bildbasierten Rezensionen steigern das Vertrauen. Die Integration ist nahtlos, das Design top und der Support super hilfsbereit. Klare Empfehlung!

Oh-Spit Baby Burpware

Feb 26, 2025  on Shopify

Super easy to use, and I find it brings a lot of customer reviews in compared to other review apps. Plus I love how modern and user friendly it is for the customers and also the widgets on the website.

Eye Candy

Feb 25, 2025  on Shopify

They overcharge you and have no way to downgrade for smaller shops. The Loox subscription costs more than the shopify subscription

The POW BAR

Feb 25, 2025  on Shopify

Great app! Easy and intuitive to get up and running, and had reviews coming in the first day. I had some questions about installing the widgets I wanted on my theme and Molly from customer service gave us quick and amazing support! Thank you!

Ancient Greens

Feb 25, 2025  on Shopify

Loox app is quite good and easy to use. Due to the country where my store is located, I experienced an issue with playing videos in video reviews. However, Sara from the technical support team quickly resolved the problem. It’s a successful app with excellent customer support—I’m very satisfied and will continue to be a subscriber.

THEO & EMMA®

Feb 25, 2025  on Shopify

I switched from Reviews.io to loox and I'm happy with that decision. Much more opportunities for a smarter price and the support team is great! Thank you so far.

Reserved Grace

Feb 24, 2025  on Shopify

I appreciate the intuitive interface; the ease of use, branding options, and compliance all create a fabulous partner for my new Shopify store.

Bamboo Homebody

Feb 24, 2025  on Shopify

Great app and great customer services too. Liz A was able to help me identify and fix the issue in a few minutes.

C A Phipps Shop

Feb 23, 2025  on Shopify

Laurence was awesome! Great customer service that was much appreciated. Fast and easy to understand. Well done, Loox!

Lehmani

Feb 22, 2025  on Shopify

The Loox team is great! They are so good at helping out in case you encounter any issues with the app.

Cheeky Fantail Finds

Feb 22, 2025  on Shopify

Love this app, recommend to others. Great to research products and great for consistency of product reviews

Great Battles for Boys

Feb 20, 2025  on Shopify

Very easy to use and we've noticed a big uptick in reviews generated with Loox versus our former review collection app.

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