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Loox ‑ Visual Product Reviews logo

Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,944)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

UnionShop

Aug 05, 2025  on Shopify

nitida

Novaris

Aug 02, 2025  on Shopify

good

Nijikart.com

Aug 01, 2025  on Shopify

Please refund the amount deducted for my store. We have not used the app and have uninstalled it. Thanks a lot for your cooperation!

Umarket

Jul 31, 2025  on Shopify

gracias, es buena

verunga.com

Jul 28, 2025  on Shopify

sehr gut

C-ART

Jul 27, 2025  on Shopify

güzel

我的商店

Jul 16, 2025  on Shopify

The built-in camera and open-ear audio are standout features. I love being able to capture point-of-view photos and videos hands-free, whether I’m hiking, cooking, or playing with my kids. The voice command integration with Open AI is responsive and surprisingly intuitive. Music and calls sound clear, even in mildly noisy environments, and I can still hear what’s going on around me.

Heavenly Bliss Skincare

Jul 03, 2025  on Shopify

MelluMi

Jul 01, 2025  on Shopify

good

styleurban

Jun 21, 2025  on Shopify

potrebbero mettere anche l'italiano

Append Jewelry

Jun 18, 2025  on Shopify

日本語表示があるといい

Holyvana

Jun 10, 2025  on Shopify

ODEYSSA AVENUE

Jun 09, 2025  on Shopify

shopcrispycookies

Jun 03, 2025  on Shopify

good application

Ty Hutchinson

May 27, 2025  on Shopify

The app is fine. It can be a little hard to figure out where everything is, but sending a message to customer service is swift (George).

LESS-labs

May 25, 2025  on Shopify

Novalio

May 13, 2025  on Shopify

J'aime bien

Iconic Brow Collective

May 13, 2025  on Shopify

needs better instructions. i had to go on youtube to find better instructions

B-Sorino Store

May 11, 2025  on Shopify

hi

FaithWise + Co

May 05, 2025  on Shopify

So far I give it a 4 only do to the initial response time from customer service. I requested assistance and got a response right away, but my case was escalated and I didn’t hear back for days. I needed to make a decision and move forward. However, once I was out into contact with Sara F. And Rotem, they were very helpful and timely in their responses. 5 stars for the reviews already coming in and their assistance, but I do think there is room for improvements based on ability to customize without having to go through support. - so that is why 4 stars.

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