Loox ‑ Product Reviews App logo

Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (22,785)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Luminex

Jul 03, 2024  on Shopify

Ich finde die App wirklich super. Was mich noch stört ist das man das Powered by loox nicht entfernen kann. Zumindest kann ich diese Einstellung nicht finden

Centrum Leisure

Jul 03, 2024  on Shopify

Been using Loox for about 2 years, this is our first review. Recently, we were having some issues integrating the reviews widget into an updated theme, and there were some code changes I was unable to spot or make on my own. Laurence assisted promptly and got the issue solved in a few hours, great support there from Loox.

Light of Harmony Candles

Jul 02, 2024  on Shopify

Seamless Integration and Beautiful Design We've just added Loox to our website, Light of Harmony Candles, and we're already impressed. The integration process was seamless and hassle-free. The review display is beautiful and fits perfectly with our website's elegant design. We're excited to see the positive impact Loox will have on our customer engagement and satisfaction. Highly recommended!

GobiWellness

Jul 02, 2024  on Shopify

I had a very good experiene with Jemuel. I have some problem with reviews on my store and I had no idea how to fix, but Jemuel manage to understand my problem and help me. Thank you

LittleKind LLC

Jul 02, 2024  on Shopify

I was looking to switch to a reviews app that did more than just simple reviews - I've been so pleased with the features of Loox reviews and referrals, and the support team was swift to respond if I had a question.

Candyhub

Jul 02, 2024  on Shopify

We have been using this software for a long time, and their functions are also updated with the times. Recently, I encountered a problem with the upsell function settings. Liz responded to my question very quickly. I recommend this software to you.

Jinx the Label

Jun 30, 2024  on Shopify

We are so happy to have switched to Loox recently. The main reason being is their fantastic customer service. Whenever we have a question, it's very easy to contact the Loox customer support and they always respond very quick. Thanks for being there for us.

Ventilii Milano

Jun 30, 2024  on Shopify

Reasonable price, Easy set up. I still need to fine tuning the settings and the widgets. Aya from Customer Support is super! She replied within 3 minutes!

TrendGlamBeautyProducts.com

Jun 29, 2024  on Shopify

These are thieves. they still deduct money from your bank account eventhough you are not using their product

Lupava

Jun 28, 2024  on Shopify

Ich trat vor kurzem mit dem customer support in Verbindung. Ich hatte ein problem was durch schnellem services direkt von dem Ken behoben wurde.

mazordesign

Jun 28, 2024  on Shopify

Great app and superb customer service! Jodel helped me include the widget with some custom changes - perfect!!

visiodash

Jun 28, 2024  on Shopify

Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.

gfJules

Jun 27, 2024  on Shopify

Love the look and presentation of the reviews. But the migration from Stamped COULD NOT have been longer or more painful.

Phone Case For

Jun 27, 2024  on Shopify

I recently had the pleasure of using Loox reviews, and I must say, it has been an exceptional experience! The platform is incredibly user-friendly, and it made collecting and showcasing customer feedback a breeze. A special shoutout to Jemuel, who was extremely helpful throughout the process. His guidance and support were invaluable, ensuring that we maximized the benefits of using Loox reviews. Thanks to Jemuel and the Loox team, we've seen a significant boost in our customer engagement and trust. Highly recommend!

Padronizzi

Jun 27, 2024  on Shopify

Um aplicativo muito prático, com varias funcionalidades, tudo muito intuitivo, mesmo sendo com as configurações em inglês, vale muito a pena ter na loja, super indico, estou muito satisfeita, inclusive com o layout de loja.

Elegant Girl's Fashion

Jun 27, 2024  on Shopify

I do not recommend this app. Every time I try to filter reviews for products, it gives me a loading error. I have to cancel the product download and re-download it, and even then, this doesn't always work.

GroGro

Jun 27, 2024  on Shopify

Great app and and excellent support from Aya. They respond extremely fast. Only drawback is that they don't do site reviews, which we'd like to show in Google search results.

Drone Hangar

Jun 26, 2024  on Shopify

We were sort of caught in a bind after Shopify notified us that their review app was being discontinued. Just before that, our 3rd party developer became unavailable, so it turned out to be quite the learning experience. As suggested by Shopify, I exported all our customer reviews to a csv file for safe keeping and proceeded to evaluate replacement apps. During that process, I discovered that we are using a "vintage" theme, which is a theme that is not compatible with Shopify's current 2.0 platform. Even though our vintage theme performs fine, it makes upgrades more difficult because you sometimes must modify the code yourself. Anyway, I followed their step-by-step instructions, and the install went smoothly. The app also includes an option which allows you to email your exported reviews file to them for mapping. They mapped it so it would import it correctly and sent it back within minutes. Everything is now working fine, and we are learning how to take advantage of all the built-in tools to increase our sales. Thank you Loox, and I recommend!

store.adam4adam.com

Jun 26, 2024  on Shopify

In my experience so far, the loox app doesn't cause as much page load delay as competitors like Yotpo. It's also slick and looks great. They also have great support. Hats of Tal and Shany for fixing my issues and helping recover lost reviews. They really go above and beyond.

Bossy

Jun 25, 2024  on Shopify

OMG this app is amazing, I've only been using it for 5 minutes and I already love it. Great user experience, I'm excited!

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