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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,500)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Beauty Addicts

Jan 06, 2025  on Shopify

Hasta ahora todo bien, me gustaría que exista una versión en español ya me que facilitaría el trabajo.

BestMade Natural Products

Jan 05, 2025  on Shopify

Loox is an incredibly user-friendly platform for collecting and displaying customer reviews. The seamless integration with my online store has not only enhanced my website's credibility but also increased customer trust and engagement. The customizable widgets and visual review displays make it easy to showcase authentic feedback in a visually appealing manner. One of the standout features is the ability to collect photo reviews, which adds a layer of authenticity to the shopping experience. The automation of review requests saves time and ensures that feedback is consistently collected without manual effort. Overall, Loox has been a valuable tool for boosting conversions and creating a trustworthy shopping environment. Highly recommended for any e-commerce business!

Scott Moon's Book Store

Jan 01, 2025  on Shopify

Works like a charm and even a technology challenge person such as myself was able to figure out how to use it.

2XL Swagger Brands

Dec 31, 2024  on Shopify

great product but even better customer support. needed assistance importing some reviews and the support team resolved in within a few minutes.

MELODFY

Dec 29, 2024  on Shopify

Loox c'est top, je le recommande. Facile à utiliser, ils répondent rapidement, le service est bien. Mais il y a une traduction FR de base qui vraiment est problématique. Il devrait y avoir une pop-up qui nous demande de personnaliser nos mail avant d'envoyer quoi que ce soit.

ECOAIR

Dec 25, 2024  on Shopify

awesome app , very easy to use , but very limited because can only take reviews from aliexpress only

TEANAGOO

Dec 25, 2024  on Shopify

Great! Their customer service response so quick! And this APP is helpful when you need to manage reviews.

JustGoodKit

Dec 24, 2024  on Shopify

Excellent bit of software that makes it very easy to set up import reviews and configure behaviours.

Jolicurl.com

Dec 24, 2024  on Shopify

Ken S est meilleur pour aider et assister ceux qui trouvent des difficultés pour configurer look. Mille merci à lui

Passion Ice Baths

Dec 22, 2024  on Shopify

I’m extremely impressed with the customer support from Loox. Molly provided a quick and efficient response to my request to upload videos to my review. The process was smooth, and her professionalism made the experience even better. Highly recommend their service and support!

Auravi

Dec 21, 2024  on Shopify

Love the customer support! We had a problem where the Loox rating wasn't syncing with our themes rating widget. Tal & Rotem were a massive help. Entire process was so seamless, and they sorted it out super quickly. Thank you once again Tal & Rotem.

Tightwrapz Print Shop

Dec 18, 2024  on Shopify

this app is seamlessly just the best. trust it. pretty much all the features are point and click to activate, pretty amazing!

Tparts

Dec 18, 2024  on Shopify

1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.

Semen Tanks - Select Genetics

Dec 12, 2024  on Shopify

Very happy with the app. I needed extra help to manually add the widget to the product pages and Jemuel and Kim were extremely helpful and fast. Before I knew it, it was up and running. Getting quick responses is important to me and I am very pleased. The app is easy to customize and you can make it do what you need it to do. Very simple to make adjustments that fit your needs and desires. OVERALL - VERY VERY HAPPY WITH THE APP AND CUSTOMER SERVICE

SAM Outfitters

Dec 12, 2024  on Shopify

Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.

REVO2

Dec 11, 2024  on Shopify

Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.

MATDALA

Dec 11, 2024  on Shopify

Great App and excellent customer service. Special thanks to Rain who helped me with initial configuration.

Forever Grateful

Dec 10, 2024  on Shopify

I appreciate the way this app works and the reminder to customers has yielded some really good reviews that are very helpful for my growing store. :)

Chari Candle Co.

Dec 10, 2024  on Shopify

The app is not only helpful for my business, but the customer service is excellent. Jemuel was able to quickly help me with an issue I was having, and provided screenshots to walk me through how to resolve it. I’ve had a great experience with Loox and am happy to have this as a tool for my small business.

MindFlowers

Dec 09, 2024  on Shopify

Loox has been nothing but amazing to us! The product has changed and grown so much since we first downloaded it. We ues a lot of the features and they have certainly brought us extra income. The UI is also very clean and easy to understand for both internal usage and customer facing. Well done Loox. Big fans!

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