Taranker.Com Logo
Loox ‑ Visual Product Reviews logo

Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,985)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

The Nichole Collection

Jun 07, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Ellison was incredibly helpful—super responsive and made everything so easy! I love the Loox app—it's user-friendly, looks great on my store, and has really helped boost customer trust. Highly recommend!

Swaveo Jewelry

Jun 07, 2025  on Shopify

App is working great so far, needed help adding star rating to homepage and collection pages and one of their friendly developers Dolev did a great job helping me and making it look perfect. Thank you again!

Hairmind.eu

Jun 06, 2025  on Shopify

Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr

Tonkina Serum

Jun 06, 2025  on Shopify

The review rate is far better than judme with very little set-up or customize needed. Super recommended !

HelysH

Jun 05, 2025  on Shopify

Assistenza fantastica! Ringrazio tantissimo Liz che ha saputo aiutarmi in pochissimi minuti. Ha risultò tutto in maniera incredibile

Rover Rituals

Jun 05, 2025  on Shopify

If been using Loox for a year it’s been the best. Very easy to use and customise plus has an in Built post purchase smart upsell option. Plus it just works. I reached out recently and they worked on my store directly to add stars to collection pages and home featured products and cart! The service is top notch

Niessonline.com

Jun 04, 2025  on Shopify

Llevo poco tiempo con la app pero wow, vengo de otra app (muy famosa) y esta le gana por mucho, la recomiendo ampliamene (Hasta ahora)

Six Brothers Beef Company

Jun 04, 2025  on Shopify

Loox is awesome. Only had it installed for a few weeks and already have 8 product reviews, plus upsells. Ken at Loox support has been very helpful in setting up my site with review widgets, etc.

Lux and Miles

Jun 03, 2025  on Shopify

Initally gave 5 stars due to swift customer service. Now, after I reviewed them, they are slower than a sloth. It seems like they stop caring for you after you give a good review.

BAD&G CUSTOMS

Jun 02, 2025  on Shopify

Love the app so far! Needed some assistance and Leogen chimed in quickly and helped resolve the issue!

Sips Club

Jun 01, 2025  on Shopify

We were having issues with flavor variant emails being sent out, and Ken S. from Loox support walked me through marking certain products for "NOREVIEW". This helped us ensure that our products were getting reviewed as a category (rather than individual variants) and made our LOOX reviews look much better & organized.

Tiny Treehouses UK

Jun 01, 2025  on Shopify

Great app, love the features, it looks super great on my websites. Fantastic support team too, my most recent interaction with Dolev, super friendly and timely responses. Would highly recommend

Tavern and Trail

Jun 01, 2025  on Shopify

In just a week, Loox has collected more reviews than my last review app did in a year. Definitely recommend!

Xylenta

Jun 01, 2025  on Shopify

Arielle done an amazing job and was a very helpful person. I had a couple problems with reviews not showing but Arielle was incredible and helped me resolve this issue promptly.

My Store

May 30, 2025  on Shopify

Ken S helped me a lot. Quick reply time and sorted out the issue swiftly. I would recommend his services to anyone. Cheers, Josh

Shalom Clothing

May 29, 2025  on Shopify

Liz was very helpful and looked over my site and answered all of my questions. I am excited to start getting reviews on my site.

MCINDOE DESIGN

May 28, 2025  on Shopify

Dolev and the team sorted out my support ticket SUPER fast and helped with something I was panicking I wouldn't be able to fix!

Della Home

May 28, 2025  on Shopify

Loox is a powerful and easy-to-use review app that really helps boost trust and conversions. What impressed me most is their support team — super professional, fast to respond, and always helpful. They resolved my issue quickly and followed up to make sure everything worked perfectly. Highly recommended!

Ty Hutchinson

May 27, 2025  on Shopify

The app is fine. It can be a little hard to figure out where everything is, but sending a message to customer service is swift (George).

DeccoPrint

May 27, 2025  on Shopify

Liz was super quick to answer to my question! So far the app's been easy to work with - highly recommend!

Scroll to Top