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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (23,145)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Peppers-Garden

Feb 02, 2025  on Shopify

Loox ist ein schönes Tool um Bewertungen zu bekommen, es ist leicht zu bedienen und erfüllt seinen Zweck absolut! Die vielen Widgets sind leicht einzubauen, zusätzlich gibt es viele Möglichkeiten alles so zu ändern, dass es stimmig in das eigene Design passt. Topp!

Oralucent

Jan 30, 2025  on Shopify

Loox has completely transformed the way we showcase customer reviews on our store. As a feature-rich, visually appealing, and highly customizable review app, it has helped us build credibility and boost conversions effortlessly. From beautifully designed photo and video reviews to seamless integration with our Shopify store, Loox delivers on every front. The app is intuitive, user-friendly, and packed with automation features that make collecting and displaying reviews a breeze. However, what truly sets Loox apart is their phenomenal support team. I had the pleasure of working with Rotem, Sara, and Aya, and their level of service was nothing short of outstanding. They’ve helped us migrate reviews between sites and ensured the app seemless integrated with our customized theme. Each of them went above and beyond to ensure our issues were resolved quickly and effectively. Their support team truly makes you feel valued as a customer. If you're looking for a top-tier product review app with world-class customer service, Loox is the answer. Highly recommended!

Ivy Vanity Company

Jan 29, 2025  on Shopify

Rain was amazing and fast help me figure out some issues I’ve had! Thank you for the amazing service!

Boil-The-Bag Peanuts

Jan 27, 2025  on Shopify

This has been the single best app to help grow our business by providing instant customer feedback and credibility to our site and social accounts. I recently had an issue that our customer service rep, Tal, expertly handled with very fast response times and a quick and direct resolution. I highly recommend Loox to any business.

Peaksta

Jan 27, 2025  on Shopify

I had an amazing experience with Loox support! Dolev, their Technical Support Engineer, went above and beyond to help me fix an issue we were having with email notifications. He was super quick to respond, provided clear and detailed instructions, and was incredibly kind throughout the process.

Peter Webber Menswear & Peter Webber Boutique

Jan 25, 2025  on Shopify

I am collecting reviews every day, and got a referral sale within a couple of days of adding the app. It brings a little authenticity to my site. Well worth the cost.

ObiDog

Jan 24, 2025  on Shopify

I really liked this app, it definitely deserves 5 stars. But... The support for the language I need is not included by default, and the integration is only available with one translate app, which is not the best, therefore I can't use LOOX . I really hope you resolve this issue and I can get back to you.

Coeur Creative Studio

Jan 24, 2025  on Shopify

This app makes it easy to send out professional looking and personalized review requests to my clients. I have had a great success rate with the amount sent vs the amount returned compared to other ways I have tried to collect reviews. I am really happy with Loox and plan on continuing to use this for my website!

TheInstantPods

Jan 24, 2025  on Shopify

I contacted Loox Reviews support regarding some technical difficulties. I had a very pleasant conversation with Arielle, who promptly resolved my issue. I am very grateful for her assistance.

Health Club Hashimoto

Jan 23, 2025  on Shopify

I cannot say enough great things about the support I received from Jemuel! I was facing some issues with my Shopify store and the Loox integration, and honestly, I was feeling pretty stuck. Not only he was professional, but he also took the time to understand the specifics of my problem. His patience and attention to detail were truly above and beyond. Thanks to Jemuel, my Shopify store is back on track, and the Loox integration is working flawlessly. I’m so grateful for his expertise and prompt assistance. If you’re lucky enough to have Jemuel helping you, know that you’re in excellent hands! Highly recommend his support—thank you, Jemuel!

Flemy

Jan 22, 2025  on Shopify

I really love using Loox with my online business. It has helped generated trust for my customers to buy. I am very much grateful to come around this platform.

White & Co Living

Jan 21, 2025  on Shopify

Loox is an easy-to-use reviews app. The customer service/support team is excellent. We've just worked with Laurence, who was knowledgeable and friendly and responded promptly with accurate and easy-to-follow info.

ExcellentSupply.com

Jan 19, 2025  on Shopify

Loox rocks! I've used other Review apps. Judge.me was somewhat adequate, but very limiting. Tried another more expensive app, that just didn't pan out for us. Landed on Loox and I have to say, that it is very solid. It LOOX better than the other review apps, and it's garnering more reviews for our store too. Love it!!!

Gold Rat Highbankers Australian Made Gold prospecting Equipment

Jan 19, 2025  on Shopify

really enjoy the features of this app from integration, communication from its staff to complete customization and branding i love it

Print Forge LLC

Jan 16, 2025  on Shopify

Jemuel was very helpful and solved my issue with quick and clear instructions. Saved me a headache haha.

Flawless Face Unlimited

Jan 15, 2025  on Shopify

I am excited to use this app in my Shopify store. I am hoping it will automate my store seamlessly.

OnlyKnives

Jan 15, 2025  on Shopify

I can’t recommend the Loox app enough! The onboarding process was incredibly easy, and I was able to get everything set up without any hassle. The interface is user-friendly, and the features are exactly what I needed to showcase reviews on my store. What really stood out to me, though, was the amazing customer service. A huge shoutout to Jemuel, who went above and beyond to assist me with a few customizations I needed. His responsiveness, patience, and attention to detail were truly exceptional. It’s rare to find support this good!

Pasmar

Jan 15, 2025  on Shopify

Bin bisher sehr zufrieden und habe kaum was auszusetzen. Hätte mir die APP Einstellungen nur nochmal auf Deutsch gewünscht. Ansonsten alles super!

Barefoot Junkie

Jan 15, 2025  on Shopify

Loox is excellent in every way. So happy we made the switch. Customers engage really well with the automated email. Currently about 25% of customers are leaving reviews. The ability to add video is also so good. A very happy customer here. It's also really useful to help mitigate any issues with unhappy customers by highlighting issues that you can act on to help the customer further.

MarauxJewellery

Jan 15, 2025  on Shopify

Very helpful for the credibility of my store, i like the display and have been using it for a while now

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