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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (22,785)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Just Diva Nails

Nov 24, 2024  on Shopify

L'intégration est fluide, et j'apprécie particulièrement l'option d'ajouter des photos aux avis, ce qui renforce la crédibilité des produits.

Cha Dodo

Nov 24, 2024  on Shopify

Loox provides all I've been looking for as a Product Review app. Laurence from Loox's team was very swift and helpful in resolving an issue I had in implementing one of the widgets and now it works great. Definitely recommended!

Renegade Hoof Boots

Nov 24, 2024  on Shopify

This app is easy to use and customize for our individual use. They did a great job developing this app and all of the features.

Collumn

Nov 23, 2024  on Shopify

As the owner of a beauty and fashion e-commerce business, I understand how important trust and social proof are to online shopping experiences. After exploring various review apps, I decided on Loox because it offers the perfect blend of visual storytelling and customer engagement.

Trucks R Us

Nov 21, 2024  on Shopify

Integrates well with Google. Great customer support. Reasonable pricing. I highly recommend Loox. It's an essential for start-ups looking to gain potential customer's trust and improve SEO ranking.

AuraLight

Nov 21, 2024  on Shopify

great but my edits on my store got erased and not all the widgets were available to me all of a sudden

Plant Hug Skincare

Nov 21, 2024  on Shopify

Their support team is awesome! Ellison reached out in a matter of minutes and got me all situated. I’m really enjoying this app and their service.

AllHousewareStore

Nov 21, 2024  on Shopify

O custo anunciado foi de 9,99? mes, mas debitaram do meu cartão 29,99, sem nenhuma explicação. Quero explicação e ressarcimento. Nao foi o acordado.

PURLORA

Nov 20, 2024  on Shopify

Ich hatte ein Frage und habe mit Liz vom Support geschrieben. Die Antwort kam super schnell und mein Problem wurde direkt gelöst. Toller und effizienter Support!

MiniFlacons

Nov 20, 2024  on Shopify

Beste Review App! Upsells + Referral machen alles nochmal so viel besser. Man macht automatisch mehr umsatz. NUR ZU EMPFEHLEN! Lg MiniFlacons

Ilona

Nov 20, 2024  on Shopify

Within 1 day my problem was solved, very quick and easy going. Special thanks to Shany for the direct help

Lisa Marie Pro Artist

Nov 20, 2024  on Shopify

this was a lot easier than I was expecting it took a moment to find the bar to upload when that was done correctly the store was loaded with product reviews.

Euphoria Threads Apparel Co.

Nov 20, 2024  on Shopify

We just started using this app and are loving it so far. Already removed the other apps we were using since we are already sold. The set up is super easy and not confusing like other apps out there, and the widgets are well designed. The widgets are aesthetically pleasing and the backend is easy to use.Thank you for creating this app!

HandleHero™

Nov 19, 2024  on Shopify

Amazing service , customer support from Jodel, and many other who have helped me have always been super fast at responding and getting any issue i have resolved or at the very minimum pointing me in the precise direct as to where and how i can get my issue resolved, can't credit enough!!!!

Creed & Cloth

Nov 19, 2024  on Shopify

The app works great and Aya has been a great support! I love that I can get Loox working and looking as best fit for my brand and site.

NAB Leather

Nov 19, 2024  on Shopify

The best review app on Shopify. Has everything you need to show social proof, pictures, videos. Jodel from the customer support team is fantastic and took care of all the minor queries we have regarding specific product reviews not being sent out. Thanks Jodel!

Renetto - The Original Canopy Chair

Nov 17, 2024  on Shopify

I use a lot of apps for my site. This is BY FAR the best and most important app I have. IT IS A MUST!!! I have NEVER had a developer offer so much immediate and incredible support any time I send a request via email. It is instantaneous! I get so frustrated with some of my other app providers when getting support seems to be like pulling teeth! Everyone at Loox is over the top amazing and helpful. DON'T HESITATE TO GET THIS!

Ennovanest Limited

Nov 17, 2024  on Shopify

I am extremely satisfied with the service I received from the Loox team, especially from Arielle, the Technical Support Engineer. The support was quick, professional, and very effective. Arielle ensured that my request was handled with care and provided the perfect solution for displaying reviews on my collection page. I truly appreciate the personalized assistance and the commitment to helping businesses like mine thrive. The experience has been nothing short of excellent, and I highly recommend Loox to anyone looking to enhance their store's customer feedback system. Cheers, Aqib Khushk

RingMen Jewelry

Nov 17, 2024  on Shopify

Thank you Jodel. I am very grateful for your help. and was amazing how fast you fixed my issue with the widget.

Vyntra Nova

Nov 16, 2024  on Shopify

Love it! More flexible as per product reviews. I should recommend the medium plan for your store. Highly recommended.

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