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Loox ‑ Visual Product Reviews logo

Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,203)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

FlashFix

Sep 04, 2025  on Shopify

I asked for help and Mary was happy to support. She is a really great support and patient with me. She's able to explain well and guide me step-by-step since I don't know where to go. Kudos to Mary for helping me out!

Al+ Cosmetics

Sep 03, 2025  on Shopify

Great app, easy set up, very user friendly and very useful. Recommend! Amit did a great job supporting me, very satisfied.

TryChookis.com

Sep 03, 2025  on Shopify

I will never recommend any other review app. I started with a popular competitor and it's not even close. Loox is an app I'll use for life.

Charmora

Sep 02, 2025  on Shopify

Dommerly was AMAZING she answered all my questions easily and really quickly. I'm new to Loox and her help was really handful. THANKS Dommerly you were the best client service person that I've ever met without your help I would probably had cancelled my subscription.

Histeerical

Sep 01, 2025  on Shopify

Great app, great customer service: Leogen and Omer were really helpful and quick in solving my issues.

PickPocket Foragers

Sep 01, 2025  on Shopify

I love the app! Being able to have customers' dog videos and pictures with reviews on my website brings the products alive. I have much more to explore about Loox however first impressions are very favourable. Excellent customer support too, which is key. I needed some technical help and as a small business I rely on good IT support when needed (as I'm not a techie!). The Loox app is backed up with excellent customer support - I can't fault it - and this support, not the price, is my deciding factor in keeping the app after the trial period is over. I look forward to seeing how this app contributes to the success of my business. Thanks!

Heritage Collective

Sep 01, 2025  on Shopify

I have tried judge.me and loox and I have to say loox is getting me more reviews. it is a great app and fast customer support. just get a quick reply with one of their tech support Nathan R. Thanks !!

Protekt Products

Aug 29, 2025  on Shopify

Leogan customer service rep was very helpful. Good tool that has continued to improve over last 3 years.

Mijn Boxspring

Aug 29, 2025  on Shopify

Best review app and leogen is the best! Quick and proper help to assist me in sorting everything out

TeamPlanting

Aug 29, 2025  on Shopify

I’ve been using Loox for 5-6 years now, and it’s been fantastic! Joyce has been incredibly helpful and responsive on a recent support ticket (they always reply in a couple of hours at the latest). I’ve already recommended Loox to several other stores because of how smooth the experience has been. The best of the best.

Bergverliebt

Aug 29, 2025  on Shopify

Es läuft alles bestens. Der Support hilft schnell bei Fragen einziges Minus ist, dass es keine deutsche Variante gibt, aber dafür gibt es ja dann Google wenn mal was nicht klar ist

Bling Chemicals

Aug 27, 2025  on Shopify

Been using Loox for all of my businesses and has never failed me. Support is also fantastic. Liz helped me out with adding custom code to the theme to get the default reviews on product cards to become Loox reviews.

Meraki Lashes and Beauty

Aug 26, 2025  on Shopify

Great app really easy to use and set up. The different displays you can do are so great to customise my store. The support staff are really really helpful with any questions I had. Fast response as-well. Highly recommend this app. I was using another highly rated app and this one is amazing compared! So glad I switched over :)

Lola&Lykke

Aug 25, 2025  on Shopify

Overall great app! Super-fast customer service; special shoutout to Domerly, who helped me find a solution to my problem immediately!

FireTubs Australia

Aug 24, 2025  on Shopify

Great platform. We use across our three other brands- easy to use and navigate. Cool product that does what it needs to do- 'provide social proof in a convenient manner'

Group Fitness Pros

Aug 23, 2025  on Shopify

Loox is fantastic and works really well! It was super easy to set up, and the support team is awesome. I recently moved to a new store, and Dolev was kind enough to help me through the process quickly and professionally. Couldn’t be happier with the service and highly recommend Loox to anyone looking for a reliable review app.

Joly Kid

Aug 22, 2025  on Shopify

Hello, I just want to say thank you to Amit T. for his fast help to my problem. He found where was the problem and what I did wrong and after that my problem was solved fast and easy. That was such a relief, because I was already thinking to find another app, but in the same time I really wanted to work with Loox because everybody was saying that this app is the best! So, thank you so much Amit T. for your amazing service! Great job!

Ornamental Things

Aug 18, 2025  on Shopify

This app has been effective in getting reviews for my site. It has good support too. It is helpful to be able to chat with an actual person instead of a bot. Just had a quick question and Leogen hopped onto the chat within a few seconds to answer my question! Love that.

FROLLEIN KÄTHE Shop

Aug 17, 2025  on Shopify

The support team helped us again promptly and very quickly with our problem, even on a Sunday evening... Thanks to Leogen

Lichtnomade

Aug 16, 2025  on Shopify

George was really professional and knew what he was doing. Extraordinary support. Greatest review app by far

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