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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,944)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

LUMYHEALTH™

Jun 13, 2025  on Shopify

Big thanks to Rain from Loox! I was having issues with review uploads and Rain made the whole process smooth and easy. Super responsive and kind. Really appreciate the help!

Feinkost Käfer

Jun 12, 2025  on Shopify

Great app with super features. We are very satisfied. Leogen in particular offers a great service and responds quickly to queries.

wiskyr

Jun 11, 2025  on Shopify

Loox is an incredible app for managing reviews - super easy to use, tons of options for displaying reviews on your pages, and even works well with my custom theme. Their support is also incredible - Ed G. helped me solve an issue I was having with importing reviews, and figured out in minutes what had been frustrating me for days. Can't say enough good things about Loox (and Ed!)!

Humble

Jun 11, 2025  on Shopify

Cool app with great support! Had an issue with the widgets not showing up and Dolev L from support fixed it for me in a matter of hours (if not minutes). Highly recommended

True Hike Tees

Jun 10, 2025  on Shopify

Loox is very easy to use and very efficient and most importantly it gets the job done fast. Highly recommended.

Movinglife US

Jun 09, 2025  on Shopify

Excellent App with Outstanding Support! We've been using the Loox Reviews app and are extremely happy with it. It's user-friendly, reliable, and has helped boost our social proof significantly. Special shout-out to Rotem from the Loox team for the amazing support - quick, helpful, and professional. Highly recommended!

Korpi

Jun 08, 2025  on Shopify

Great support and a smooth experience overall. Everything works as expected, and the assistance I received from Molly K was fast and helpful. Highly recommend!

wildergeese

Jun 08, 2025  on Shopify

This is such a great app. Easy to use, so integrate-able, awesome features on the base plan for a solid start. Love, love, love.

COTANTIN

Jun 08, 2025  on Shopify

良い成果が出ています。 Looxを導入してからレビューの数が飛躍的に増えました。 また、画像や動画のレビューを促すことができるので重宝しています。 カスタマーサポートも素晴らしく、迅速かつ丁寧です。 ありがとうございます。

MotoFitMx

Jun 07, 2025  on Shopify

Cuidado a la hora de cancelar es una traba para segirte cobrando,aunque la elimines te sigue cobrando, es una estafa

The Nichole Collection

Jun 07, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Ellison was incredibly helpful—super responsive and made everything so easy! I love the Loox app—it's user-friendly, looks great on my store, and has really helped boost customer trust. Highly recommend!

Swaveo Jewelry

Jun 07, 2025  on Shopify

App is working great so far, needed help adding star rating to homepage and collection pages and one of their friendly developers Dolev did a great job helping me and making it look perfect. Thank you again!

Hairmind.eu

Jun 06, 2025  on Shopify

Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr

Tonkina Serum

Jun 06, 2025  on Shopify

The review rate is far better than judme with very little set-up or customize needed. Super recommended !

HelysH

Jun 05, 2025  on Shopify

Assistenza fantastica! Ringrazio tantissimo Liz che ha saputo aiutarmi in pochissimi minuti. Ha risultò tutto in maniera incredibile

Rover Rituals

Jun 05, 2025  on Shopify

If been using Loox for a year it’s been the best. Very easy to use and customise plus has an in Built post purchase smart upsell option. Plus it just works. I reached out recently and they worked on my store directly to add stars to collection pages and home featured products and cart! The service is top notch

Niessonline.com

Jun 04, 2025  on Shopify

Llevo poco tiempo con la app pero wow, vengo de otra app (muy famosa) y esta le gana por mucho, la recomiendo ampliamene (Hasta ahora)

Six Brothers Beef Company

Jun 04, 2025  on Shopify

Loox is awesome. Only had it installed for a few weeks and already have 8 product reviews, plus upsells. Ken at Loox support has been very helpful in setting up my site with review widgets, etc.

Lux and Miles

Jun 03, 2025  on Shopify

Initally gave 5 stars due to swift customer service. Now, after I reviewed them, they are slower than a sloth. It seems like they stop caring for you after you give a good review.

BAD&G CUSTOMS

Jun 02, 2025  on Shopify

Love the app so far! Needed some assistance and Leogen chimed in quickly and helped resolve the issue!

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