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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (7,407)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Rustic Edge Company

Apr 29, 2025  on Shopify

I've gotten more reviews in the last 5 days using Loox than I did in the last 3 months using the other guys.

VolteMio

Apr 24, 2025  on Shopify

I had a question and Aya R sended me a vidéo for helping me. I don't need more haha she was perfect

TEESHOPPEN

Apr 24, 2025  on Shopify

Rigtig god app, der virkelig er mobil og kan gøre en masse af det vi ønsker. Eneste feature vi kunne ønske os var at man automatisk kunne gruppere produkter ud fra regler, og ikke bare 1 tag. Og at man kunne auto sync anmeldelser udfra andre ting end handle og id, da de to ting meget meget sjældent er ens når man snakker forskellig sproget backends.

Holistik Skincare

Apr 23, 2025  on Shopify

As a new brand this app helps me build brand trust with consumers. It's an easy process for customers to submit a review.

Mosaic Rhino

Apr 23, 2025  on Shopify

Was using a competitor and couldn't get a good answer on the lack of reviews coming in. So I made the switch to Loox and got an instant uplift in the number and frequency of reviews. Looking forward to seeing how the Upsell function adds value too.

BIWAMO

Apr 22, 2025  on Shopify

Tolle App, die sich sehr einfach einbinden lässt und viele tolle Optionen hat. Das erleichtert es sehr Vertrauen aufzubauen.

Les Joyaux d'Auré

Apr 22, 2025  on Shopify

I’d like to sincerely thank Amit for his help. His support and clear explanations really helped me resolve my doubts and get answers to all my questions. I truly appreciate his assistance!

Needlepoint Gateway

Apr 22, 2025  on Shopify

Customer service was SUPER responsive to my questions - my questions were escalated to Dolev, and they were solved same day!

wataninc

Apr 21, 2025  on Shopify

too expensive. I don't know why these review apps are too expensive. They should be affordable. People who are not established cannot afford the prices.

Egoist Underwear

Apr 17, 2025  on Shopify

Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers! We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

L'art des boucles

Apr 15, 2025  on Shopify

Je tiens à exprimer ma profonde gratitude envers le service exceptionnel que j'ai reçu ! Ken a été d'une aide précieuse, m'orientant et m'expliquant chaque étape avec clarté. Grâce à ses conseils avisés, j'ai pu réussir tout ce que je souhaitais accomplir.

Portyo

Apr 13, 2025  on Shopify

so far im liking the look it give my store. Still learning the app. but I think im getting the hang of it and what it can do.

Fashion Lady

Apr 13, 2025  on Shopify

Ils est très facile à installer et à utiliser. Ca m'a été recommandé par l'équipe de Marcuus Lawrence.

UNIFIT

Apr 13, 2025  on Shopify

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

Innerbloom

Apr 11, 2025  on Shopify

great app and great review system. a lot of customization. reached out to customer service and Rain M. gave me the answer i was looking for. Straight to the point as everybody's time is valuable. Super friendly. Give Rain M a promotion & a raise.

Egoist Underwear

Apr 11, 2025  on Shopify

We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

chasebrasil.com

Apr 10, 2025  on Shopify

Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill

Vastraana

Apr 10, 2025  on Shopify

Wonderful app for shopify. It helped me automate the process of getting customer reviews so damn easy. It also helped me with upselling

Roovi

Apr 10, 2025  on Shopify

Brilliant work guys. Within 1 week, i got so many reviews which my previously used app was not able to get. Super excited to explore this app & how it will improve our business.

A2Swim

Apr 09, 2025  on Shopify

Easy to set up and looks great! I also like that everything is under one app, reviews, referrals and upselling

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