Great customer service from Leogen, thanks a lot. Got my issue solved very quick. 10/10 customer service

Excellente réactivité, je n'arrivais pas a modifier le code, j'ai laissé la main de ma boutique à Yael N qui m'a réglé rapidement. et j'ai eu une réponse sous 5 min !

I had a small issue and reached out to the support team. Mary helped me with finishing it in a very fast manner. Thank you Mary!

Easy set up process with everything being added with a click of a button and the whole app UX is easy to navigate without needing to access docs that much. Special shout out to Omer! Great customer support.

Mon chien (un Cocker très sensible à la chaleur) l’a adopté en moins de 5 minutes. Depuis, il y passe toutes ses siestes. Pour le prix, je suis bluffée : qualité top, aucune odeur, hyper facile à nettoyer. Je recommande sans hésiter.

Perfect Boosted My sales ... 5 stars plus, also customer service is very quick if get in any trouble they help above and beyond

Domerly from the Loox support team was amazing help! we asked for a problem to be solved multiple times, and they helped us solve it very quickly

Very easy to use and helpful. Importing reviews from AliExpress was fast and smooth. Highly recommended for any dropshipping store!

1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.

I emailed my requested in early in the morning and by mid day Sara and the Loox team had implemented the request! Thanks so much for the efficient support!

Domerly was a great help in adding the product star rating to our product pages, as the standard way of doing it was not possible with our theme. Support is always great with this app.

I'm sure there are a lot of reasons but having used other review apps and now Loox somehow my reviews have skyrocketed. I attribute all of that to Loox as I changed nothing when I switched,

me lanza directamente al plan mas caro , no me permite elejir el plan inicial, sois muy listos, dime como accedo al plan inicial de 9 euros

Easy set up process with everything being added with a click of a button and the whole app UX is easy to navigate without needing to access docs that much

I want to acknowledge Ken from tech support, who has helped me solve complex issues more than once, was patient, and quickly got in touch. Overall, the app is good, I recommend it!

That is a good app. Domerly help me deal with the problem quckily.I will recommend more people to use this application

Just Great! The photos are a powerful signal for customers and the flows are nice! I can highly recommend.

Sara F was quick in her response to my question. I did not have to wait all day for someone to get back to me. She was also able to identify that my store was indeed set up to accept reviews from customers. Thanks Sara!

Really happy with Loox so far. It has essential things I need: - Multi lingual reviews - Unlimited review requests - Offer incentives for reviews that lead to more sales - Bonus upsell feature (which means I stopped a different app) Great support too, Dolev fixed an issue with our collections. Molly helped with our bonus review emails. Highly recommended!

The support is absolutely terrible. We’ve been asking for help for three days now, and every time they say someone will get back to us — but our questions remain unanswered. We specifically asked for support to connect our reviews to Google Shopping. They told us we need all sorts of IDs and product identifiers — which is simply not true, and not every store has those. When we asked them to help set it up for us, they completely went silent. This is genuinely one of the worst apps we’ve ever used. We were considering using this app on another store where we do around €30 million in annual revenue — but after this experience, there’s no chance we will. It’s absolutely outrageous to pay a premium price and get such poor service in return. Avoid this app — there are far better alternatives with proper support.