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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (23,098)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

Vigor Meals

Mar 31, 2025  on Shopify

Thanks to Loox, our website looks very professional with the star ratings and automated emails for reviews. The referral feature is also helpful to channel new customers to our website. The support is top-notch as well. Ken was super helpful in resolving our issues.

SpazaStore

Mar 31, 2025  on Shopify

Exceptional Support—Highly Recommended! Aya and Arielle from Loox provided exceptional support! They went above and beyond, doing all the behind-the-scenes coding and customization we required for our store. They listened carefully to our specific requests and made sure everything was perfect before our weekend website launch. The service was not only efficient and professional, but also incredibly friendly and supportive. I’m extremely grateful and highly recommend Loox—for their dedication and outstanding customer care.

BeyondLash

Mar 31, 2025  on Shopify

Loox has been a fantastic addition to my store so far. Their customer service is super fast and incredibly helpful! Tal, Ariel, and Ken went above and beyond to help us set up and confirm the Google Rating integration. Mary and Molly were also amazing with the video reviews integration, even though the theme didn’t allow adding sections, they found a great workaround and made sure everything looked perfect. Highly recommend Loox not just for its features, but for support team behind it!

Scent and Psyche

Mar 31, 2025  on Shopify

Great appearance and easy to use. Our review conversion has drastically increased switching to Loox from Stamped io.

CAROLINA CORRODI

Mar 27, 2025  on Shopify

Loox ist eine grossartige Bewertungs-App! Wir können die Bewertungen flexibel an verschiedenen Stellen in unserem Onlineshop anzeigen. Als wir ein kleines Problem mit dem Code hatten, war der Support erstklassig: Nach unserer E-Mail-Anfrage erhielten wir sofort eine Rückmeldung und es kümmerte sich der Technische Supportmitarbeiter Dolev darum. Das Problem wurde in kürzester Zeit gelöst – ein herausragender Service, den man selten erlebt. Einfach genial!

Teeccino

Mar 26, 2025  on Shopify

seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine

Bannerfi

Mar 25, 2025  on Shopify

I moved over to Loox from another review service a while back and the experience has been very smooth ever since. Everything is pretty straightforward and the extra features are great. I needed some help implementing custom code snippets into my theme and Shany took care of it in no time. The only thing that I would like to see improved at the moment is their relatively new smart upsell feature. The metrics interface is limited and there are minimal options for tweaking.

Ammpoure Wellbeing

Mar 24, 2025  on Shopify

Their support is extremely poor! I have been writing to them for days. but no response whatsoever. I am deleting their app.

Skoliose Hilfe Shop

Mar 24, 2025  on Shopify

Very good app and excellent support! Well done, team! However I would really appreciate if one could skip the "add photo step" completely in the review form - when you are in the health business and only sell digital services it is kind of confusing for the customer. :)

Kuori

Mar 23, 2025  on Shopify

Llevo poco tiempo utilizando la aplicación, pero de momento con muy buenas sensaciones. Todo bien.

BlindsHub.com

Mar 22, 2025  on Shopify

I think this is the best review app out there. Switched from Stamped and instantly got many more reviews. Should have switched sooner.

Moda-Airneis

Mar 18, 2025  on Shopify

not as good as it says, either too complex or simple not good app... we dont care... it does nothing for us except take time and energy.... when trying to cancel to use another they make it near impossible to do... not cool , not cool at all. very disappointing.

Sandi Toes

Mar 17, 2025  on Shopify

It has been really good for our business, with great reviews and certainly some glowing thats all at LOOX we also llike the upsell

Laifen-DE

Mar 14, 2025  on Shopify

I am very satisfied with the customer support! I was asking for help to transfer reviews between different stores, and Tal, the Technical Support Engineer has been very patient and nice to help! Without him, I may think to transfer to other review app instead of Loox

BodyEase

Mar 12, 2025  on Shopify

The support is quick and straight to the point, my support contact Liz A has done a great job in helping me.

Pila-Barre

Mar 12, 2025  on Shopify

Great review app, perhaps the best. I am worried about the "order" quantity limiter but so far this thing is great.

K Love's Plump💋

Mar 12, 2025  on Shopify

HIGHLY RECOMMEND THIS PRODUCTS LADIES ESPECIALLY IF YOU WANT A FULLER LIPSSSS ILL DEFINITELY BE BACL!!

Twice As Good Hair

Mar 12, 2025  on Shopify

Loox Reviews went beyond my highest expectations! From the very start, their team, especially Rotum, took all the onboarding work off our plate and handled it seamlessly. They made the entire setup effortless, ensuring we were fully enabled and set up for success. The level of support and dedication they provide is unmatched. If you're looking for a review platform that truly goes the extra mile, Loox is the way to go. Highly recommend!

mypfote.com

Mar 11, 2025  on Shopify

Einfaches Setup und tolles Tool, um Bewertungen modern im eigenen Shopify Onlineshop zu präsentieren. Ich selbst habe die Bewertungen von Trustpilot zu Loox migriert - klasse, das hat einfach so funktioniert!

auravita

Mar 11, 2025  on Shopify

Arielle, Technical Support Engineer I really appreciate your support Thank you to help me a lot Nice

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