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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Reviews (23,098)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

L'art des boucles

Apr 15, 2025  on Shopify

Je tiens à exprimer ma profonde gratitude envers le service exceptionnel que j'ai reçu ! Ken a été d'une aide précieuse, m'orientant et m'expliquant chaque étape avec clarté. Grâce à ses conseils avisés, j'ai pu réussir tout ce que je souhaitais accomplir.

UNIFIT

Apr 13, 2025  on Shopify

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

Fashion Lady

Apr 13, 2025  on Shopify

Ils est très facile à installer et à utiliser. Ca m'a été recommandé par l'équipe de Marcuus Lawrence.

Portyo

Apr 13, 2025  on Shopify

so far im liking the look it give my store. Still learning the app. but I think im getting the hang of it and what it can do.

Egoist Underwear

Apr 11, 2025  on Shopify

We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

Innerbloom

Apr 11, 2025  on Shopify

great app and great review system. a lot of customization. reached out to customer service and Rain M. gave me the answer i was looking for. Straight to the point as everybody's time is valuable. Super friendly. Give Rain M a promotion & a raise.

Roovi

Apr 10, 2025  on Shopify

Brilliant work guys. Within 1 week, i got so many reviews which my previously used app was not able to get. Super excited to explore this app & how it will improve our business.

Vastraana

Apr 10, 2025  on Shopify

Wonderful app for shopify. It helped me automate the process of getting customer reviews so damn easy. It also helped me with upselling

chasebrasil.com

Apr 10, 2025  on Shopify

Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill

Aboutwood

Apr 09, 2025  on Shopify

Die App hilft uns wirklich sehr unsere Kundenbewertungen abzubilden im Shop und der Service ist auch gut. Am besten gefällt mir, dass man Bilder mit Bewertungen bekommt.

A2Swim

Apr 09, 2025  on Shopify

Easy to set up and looks great! I also like that everything is under one app, reviews, referrals and upselling

Flexi Pants

Apr 09, 2025  on Shopify

I received great help from somebody called Dolev L. In fact I was just about to cancel my loox subscription and go with another company . But his help and guidance helped me immensely.

The Cute Stop

Apr 07, 2025  on Shopify

Easy to use product and it looks great on my store. Customer support is fast to act as well, Molly was very helpful.

Trybello

Apr 05, 2025  on Shopify

Mary was great! She helped me figure out the problem quickly and was very efficient. Really appreciate her assistance!

Phystine skin-care

Apr 04, 2025  on Shopify

Review collection is working very well, around 25% response rate which seems to be higher than with our previous app. Supportive staff in case of any questions although there is no realtime chat unfortunately

GlowBreeze

Apr 04, 2025  on Shopify

Many thanks to Mary and Rain, both Agents helped me a lot with my obstacles. Big thanks to Loox also for the 25% discount for the new membership the next three months!

VintageCB750

Apr 02, 2025  on Shopify

Rain was very quick to reply to my questions and helpful! This app rocks, it's the best in class when it comes to reviews!

Happy Runner

Apr 01, 2025  on Shopify

Having moved over from Judge.Me because of frustrations with performance and customer service, the difference was immediately apparent with Loox. Set-up is easy, the widgets look great, but most of all I received excellent customer support in setting up my account - particular praise should go to Tal, who replied promptly to each query and was highly knowledgeable and extremely helpful - he deserves recognition for going above and beyond to help me.

Maiden's Voyage

Apr 01, 2025  on Shopify

The customer service representative I worked with, Rain, was amazing. She was patient and gave me all the tools I needed to take care of it on my own, but also offered to step in and do the work for me. Love it! Thank you!

KATHERINE CANDLE

Apr 01, 2025  on Shopify

Best Review app I have used. I have tried several before and this is the one perfect for my store. Very flexible and easy to use and the reviews can be set in shop sales channels, also social medias. Very useful.

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