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Customer reviews: Reputon Customer Reviews App

Develop by Reputon

Reviews (921)

Overall rating
4.9

What Merchants Think

Merchants overall view the "Reputon Customer Reviews App" positively, appreciating its ease of use and effectiveness in managing customer feedback. Many users find it particularly helpful for improving business reputations by facilitating review collection on platforms like Trustpilot and Google. While the app has some enthusiastic supporters who appreciate its functionality and customer support, others have faced integration issues and raised concerns over misleading features.

Key Strengths

  • Easy setup and straightforward installation process.
  • Effective in directing customers to leave reviews on major platforms like Trustpilot and Google.
  • Automation features for follow-up review requests.
  • Prevention of potentially harmful unwarranted reviews.
  • Reasonable pricing compared to competitors.
  • Responsive customer service for resolving issues.

Common Concerns

  • Misleading information about needing additional apps for full functionality.
  • Inconsistent app performance, including sending emails with incorrect settings.
  • Delayed support response times leading to unresolved issues.
  • Emailing customers for reviews before order delivery, causing frustration.

Final Thoughts

The "Reputon Customer Reviews App" is generally well-received for its capability to enhance online reputation by managing customer reviews smoothly. Despite some concerns with setup and support, the app's ease of use, affordability, and ability to prevent negative reviews offer significant benefits for businesses looking to build trust with their customers.

JCtwins Food Hub

Sep 15, 2025  on Shopify

Easy to setup however since I'm new here and just using a starter plan, google review is showing as not compatible on my end.

Cookie Paradise

Sep 02, 2025  on Shopify

This app helps bring me 12 Google reviews in a few days. Now, they got me hooked. I'm a subscriber. 100% recommended.

The Cordial Cherry

Sep 02, 2025  on Shopify

We love the opportunity to correct an issue with an unhappy customer before a potentially negative review is published! Literally every time, we've been able to turn the situation around and fix whatever the issue was with the customer :)

Bead From The Heart Creations

Aug 29, 2025  on Shopify

Downloaded this after using the eBay review app. The eBay app is amazing! I'm so excited to add this one to my shop.

Grupo Marba

Aug 26, 2025  on Shopify

Por ahora muy intuitivo, no deja introducir las reseñas, solo la nota, pero como versión gratuita esta okey.

Berserk World

Aug 19, 2025  on Shopify

Genuine customer reviews have made a huge difference to my online presence. Reputon is an easy and unintimidating way to ask customers to add their valuable reviews.

Style & Grace Atelier

Aug 19, 2025  on Shopify

Reputon does exactly what it says it will do. As an Etsy seller who is just starting out on Shopify, it does a great job in providing my new store with social proof that will hopefully give customers confidence in me as a seller. They also regularly update the value of the app by adding new features. I'm very happy with Reputon.

The Rock Space

Aug 13, 2025  on Shopify

Nice and simple app to gather reviews on Google. The open rate for email request is about 60%, very good. The free plan sends email for all orders in the Shopify POS too. Nice added bonus. Thanks.

THZ CUSTOM WORKSHOP

Jul 12, 2025  on Shopify

Fantastic to setup google and trustpilot reviews and really get your business flying, simple as that!

SANT LECLÈRE

Jun 25, 2025  on Shopify

Liking this app so far. It's great to see my company being saved from totally unreasonable and unfair reviews from negative people. Thanks guys

Kimbas pet palace

Jun 19, 2025  on Shopify

I HAVE NOT USED THIS YET AS I JUST OPENED MY STORE. BUT I HAVE HEARD ITS ONE OF THE BEST REVIEW APPS.

WHEELHUT

Jun 08, 2025  on Shopify

Good app but I have reached my 150 limit and it is asking me to upgrade to the next plan which is $25. $25 is too much per month. I found another app that will do same thing. It offers me 250 email requests for just $9.99 a month. I will have to uninstall.

Mygreenscape | Buy Plants Online

Jun 05, 2025  on Shopify

Reputon has been a game changer for us. It was super easy to set up, and it’s been doing exactly what we needed—helping us collect and showcase real customer reviews. We've seen a boost in trust from new visitors, and it's definitely helped with conversions. The integration with Google and Facebook is a huge plus, and their support team has been great whenever we had a question. If you're looking for a simple way to build credibility and get more reviews, I’d definitely recommend giving Reputon a try.

Charleston Oyster Cookers

Jun 04, 2025  on Shopify

We find this app works well and performs as advertised. Our reviews are increasing and the automation makes it a no brainer.

Sage & Sill

Jun 02, 2025  on Shopify

Reputon has been incredibly helpful in requesting feedback from our customers beyond product-specific reviews.

Grab It Fast

Jun 01, 2025  on Shopify

It leverages your existing Google Business reviews as social proof, potentially increasing conversion rates. You can customize how reviews appear on your site to match your store's design and branding. The app typically allows you to respond to reviews directly from your Shopify admin. Most merchants find it straightforward to set up without technical knowledge.

Lux Cork Yoga

May 28, 2025  on Shopify

Extra-long and durable yet soft. As a tall woman I found it easier to work out with the size. My husband loves the size! The mat easily rolls up and placed into the sling carrier. The sling strap sits nicely on the shoulder and adjustable to hip length. Traveling with this was great! Used it in a Yoga Studio, at a Beach Yoga event, in my hotel room and of course at home! I added some water from a spray bottle that added more of a grip until I started sweating! According to the insert the mat is Naturally Antimicrobial and easy to wipe clean with water.

LaptopHQ

May 28, 2025  on Shopify

We've been using Reputon for our Shopify store for a few months now, and it's been an absolute game-changer. The app makes it incredibly easy to collect and showcase customer reviews from platforms like Google, Trustpilot, Yelp, and Facebook, helping us build instant credibility with new visitors. The setup was quick and intuitive, and the dashboard is user-friendly, even for non-tech-savvy users. What we love most is the automation – it reaches out to our customers post-purchase and directs happy buyers to leave reviews, while giving us a chance to address any negative feedback privately. This has significantly improved our online reputation and customer satisfaction. Since installing Reputon, we've seen a noticeable increase in conversions and a boost in positive public reviews. The customer support team is also super responsive and helpful whenever we have questions. If you're serious about building social proof and trust on your Shopify store, Reputon is an essential tool. Highly recommended!

ProductFrame

May 09, 2025  on Shopify

Super easy to create and setup email requests. Several options which are all great. Easy to edit and send out on set timers.

Utensils for Coffee

Mar 07, 2025  on Shopify

Best reputation app ever. I use it in all my stores and I will use it in any future store I may launch.

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