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Customer reviews: Reputon Customer Reviews App

Develop by Reputon

Reviews (876)

Overall rating
4.9

What Merchants Think

Merchants overall view the "Reputon Customer Reviews App" positively, appreciating its ease of use and effectiveness in managing customer feedback. Many users find it particularly helpful for improving business reputations by facilitating review collection on platforms like Trustpilot and Google. While the app has some enthusiastic supporters who appreciate its functionality and customer support, others have faced integration issues and raised concerns over misleading features.

Key Strengths

  • Easy setup and straightforward installation process.
  • Effective in directing customers to leave reviews on major platforms like Trustpilot and Google.
  • Automation features for follow-up review requests.
  • Prevention of potentially harmful unwarranted reviews.
  • Reasonable pricing compared to competitors.
  • Responsive customer service for resolving issues.

Common Concerns

  • Misleading information about needing additional apps for full functionality.
  • Inconsistent app performance, including sending emails with incorrect settings.
  • Delayed support response times leading to unresolved issues.
  • Emailing customers for reviews before order delivery, causing frustration.

Final Thoughts

The "Reputon Customer Reviews App" is generally well-received for its capability to enhance online reputation by managing customer reviews smoothly. Despite some concerns with setup and support, the app's ease of use, affordability, and ability to prevent negative reviews offer significant benefits for businesses looking to build trust with their customers.

WHEELHUT

Jun 08, 2025  on Shopify

Good app but I have reached my 150 limit and it is asking me to upgrade to the next plan which is $25. $25 is too much per month. I found another app that will do same thing. It offers me 250 email requests for just $9.99 a month. I will have to uninstall.

Mygreenscape | Buy Plants Online

Jun 05, 2025  on Shopify

Reputon has been a game changer for us. It was super easy to set up, and it’s been doing exactly what we needed—helping us collect and showcase real customer reviews. We've seen a boost in trust from new visitors, and it's definitely helped with conversions. The integration with Google and Facebook is a huge plus, and their support team has been great whenever we had a question. If you're looking for a simple way to build credibility and get more reviews, I’d definitely recommend giving Reputon a try.

Charleston Oyster Cookers

Jun 04, 2025  on Shopify

We find this app works well and performs as advertised. Our reviews are increasing and the automation makes it a no brainer.

Sage & Sill

Jun 02, 2025  on Shopify

Reputon has been incredibly helpful in requesting feedback from our customers beyond product-specific reviews.

Grab It Fast

Jun 01, 2025  on Shopify

It leverages your existing Google Business reviews as social proof, potentially increasing conversion rates. You can customize how reviews appear on your site to match your store's design and branding. The app typically allows you to respond to reviews directly from your Shopify admin. Most merchants find it straightforward to set up without technical knowledge.

Lux Cork Yoga

May 28, 2025  on Shopify

Extra-long and durable yet soft. As a tall woman I found it easier to work out with the size. My husband loves the size! The mat easily rolls up and placed into the sling carrier. The sling strap sits nicely on the shoulder and adjustable to hip length. Traveling with this was great! Used it in a Yoga Studio, at a Beach Yoga event, in my hotel room and of course at home! I added some water from a spray bottle that added more of a grip until I started sweating! According to the insert the mat is Naturally Antimicrobial and easy to wipe clean with water.

LaptopHQ

May 28, 2025  on Shopify

We've been using Reputon for our Shopify store for a few months now, and it's been an absolute game-changer. The app makes it incredibly easy to collect and showcase customer reviews from platforms like Google, Trustpilot, Yelp, and Facebook, helping us build instant credibility with new visitors. The setup was quick and intuitive, and the dashboard is user-friendly, even for non-tech-savvy users. What we love most is the automation – it reaches out to our customers post-purchase and directs happy buyers to leave reviews, while giving us a chance to address any negative feedback privately. This has significantly improved our online reputation and customer satisfaction. Since installing Reputon, we've seen a noticeable increase in conversions and a boost in positive public reviews. The customer support team is also super responsive and helpful whenever we have questions. If you're serious about building social proof and trust on your Shopify store, Reputon is an essential tool. Highly recommended!

ProductFrame

May 09, 2025  on Shopify

Super easy to create and setup email requests. Several options which are all great. Easy to edit and send out on set timers.

Utensils for Coffee

Mar 07, 2025  on Shopify

Best reputation app ever. I use it in all my stores and I will use it in any future store I may launch.

Flowercomb

Feb 11, 2025  on Shopify

Great - had trouble trying to integrate trust pilot, but used this and got it linked to trust pilot so solved the problem!

Postboxed

Feb 04, 2025  on Shopify

Its a bit on a cheat as you need to pay for their other app to actually publish any reviews on google. I will be making a complaint with Shopify as it looks like they purposefully miss-lead you and trick you into buying this

The Olfactive Avenue

Jan 29, 2025  on Shopify

Sehr einfach zu bedienen. Hatte ein kleines Thema mit der Formatierung - James hat aber sofort geholfen. Super Service!

Wesley's Treasures

Jan 29, 2025  on Shopify

Reputon review app has been working really well for me. I like that it allows you to direct customers to review you on Trustpilot, etc. It also nice that you can set it up so it sends customers a second email if they haven't given you a review yet. Also, I recently appreciated that Reputon avoided posting an unwarranted negative review that a customer gave. The customer wanted to blame me for the slow delivery from their post office. Thankfully Reputon avoided this review which could have had a negative impact on my shop which is still in the early stages of growth.

FabuLove

Jan 29, 2025  on Shopify

The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.

TygesLtd

Dec 07, 2024  on Shopify

Highly recommended, allows you to build a good reputation while fixing issues as they arise. worth the money.

E4 Cards & More

Nov 16, 2024  on Shopify

Most straightforward way of pulling positive reviews we have tried yet, and 1/10th the price of most fancy competitors. Takes a few minutes to set up, but hen it's just auto-pilot reviews!

NI Supplements

Nov 06, 2024  on Shopify

Looks amazing so far and cannot wait to boost our online presence! Customer leaving reviews against our business on a product flavour always happens and this stops needless negative feedback on a product we don't make.

Fifty One Apparel

Oct 27, 2024  on Shopify

helps us to explain to our customers reasons why they might have had a concern. Very often it is purely a misunderstanding

Miami Flower Store

Oct 04, 2024  on Shopify

I just installed the app and tested it. Everything seems good. It was very straightforward to set up and took about 20 mins from start to finish.

Whisky Günther

Jul 26, 2024  on Shopify

Tolles Setup Video und eine wirklich kinderleichte Einrichtung. Endlich eine App, die direkt auf Anhieb funktioniert. Super und vielen Dank!

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