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Reputon Customer Reviews App logo

Reputon Customer Reviews App

Develop by Shopify

$9.99-$49.99

/ Month
Free plan available

Collect Google reviews, Facebook reviews, Trustpilot and more

Multi-platform support
Negative feedback redirection
Rate us widget
Review request emails
Ai email personalization

About Reputon Customer Reviews App

Launched Sep 25, 2018

Categories

Built by Shopify

Address

8127 Mesa Dr, STE B206-141, Austin, TX, 78759, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Send emails asking for reviews on Google, Trustpilot, Facebook, etc. Redirect negative feedback.

NEW! AI EMAIL LOCALIZATION: send emails in customers' language! Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, Sitejabber, Yelp, Etsy reviews, and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-personalisation in email templates. Add a rate us widget to your storefront. Send emails to past orders.

NEW! AI EMAIL LOCALIZATION: send emails in customers' language! Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, Sitejabber, Yelp, Etsy reviews, and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-personalisation in email templates. Add a rate us widget to your storefront. Send emails to past orders. more
  • NEW! AI email localization: send emails in customers' language
  • Add coupons to get more reviews on Google, Trustpilot, Sitejabber, etc.
  • Add a RATE US widget to your storefront.
  • Avoid bad reviews. Redirect angry users to a custom feedback form.
  • Email analytics; AI-personalized follow-up emails

Pros

  • Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
  • Sends follow-up emails to customers to solicit reviews after order delivery
  • Redirects unhappy users to a private feedback form, avoiding negative public reviews
  • AI personalizes email templates for better engagement
  • Includes a 'RATE US' widget for storefront integration
  • Allows sending emails to past orders (up to 2 months old)
  • Offers email analytics and various types of email marketing campaigns
  • Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

Cons

  • Support may be slow or unresponsive, as evidenced by a detailed negative review
  • Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
  • Limited communication from support team can exacerbate issues
  • Free plan might have limited features, requiring upgrades for full functionality

Top Helpful Reviews

Nutmeg + Honey

Sep 23, 2025  on Shopify

It has been so helpful for my business because it takes the thinking out of getting customer feedback!

JCtwins Food Hub

Sep 15, 2025  on Shopify

Easy to setup however since I'm new here and just using a starter plan, google review is showing as not compatible on my end.

Cookie Paradise

Sep 02, 2025  on Shopify

This app helps bring me 12 Google reviews in a few days. Now, they got me hooked. I'm a subscriber. 100% recommended.

The Cordial Cherry

Sep 02, 2025  on Shopify

We love the opportunity to correct an issue with an unhappy customer before a potentially negative review is published! Literally every time, we've been able to turn the situation around and fix whatever the issue was with the customer :)

Bead From The Heart Creations

Aug 29, 2025  on Shopify

Downloaded this after using the eBay review app. The eBay app is amazing! I'm so excited to add this one to my shop.

Grupo Marba

Aug 26, 2025  on Shopify

Por ahora muy intuitivo, no deja introducir las reseñas, solo la nota, pero como versión gratuita esta okey.

Berserk World

Aug 19, 2025  on Shopify

Genuine customer reviews have made a huge difference to my online presence. Reputon is an easy and unintimidating way to ask customers to add their valuable reviews.

Style & Grace Atelier

Aug 19, 2025  on Shopify

Reputon does exactly what it says it will do. As an Etsy seller who is just starting out on Shopify, it does a great job in providing my new store with social proof that will hopefully give customers confidence in me as a seller. They also regularly update the value of the app by adding new features. I'm very happy with Reputon.

The Rock Space

Aug 13, 2025  on Shopify

Nice and simple app to gather reviews on Google. The open rate for email request is about 60%, very good. The free plan sends email for all orders in the Shopify POS too. Nice added bonus. Thanks.

THZ CUSTOM WORKSHOP

Jul 12, 2025  on Shopify

Fantastic to setup google and trustpilot reviews and really get your business flying, simple as that!

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