I am generally not good at setting up anything technical but was very relieved to find 24/7 chat support with Omni Send. I ran into some small issues (they seemed big to me) during set up and they helped me right through. I didn't have to watch 10 videos or go to an FAQ. An actual, competent person helped me right through! For that alone, I highly recommend.

The response time was immediate and they helped me resolve my issue within a few minutes. He was patient and thorough.

Omnisend has been a good choice for my new brand. I used Klaviyo for a previous brand and I wasn't a fan of the interface or prices. Klaviyo ghosted me once I signed up for their service so that was the last straw for me. Omnisend support has been responsive and helpful. It's pretty easy to set up emails and forms like spin the wheel email capture forms.

UPDATE: While I appreciate that they ultimately refunded my subscription after deleting the app, they did so because of my negative review. I liked the previous app for my SMS correspondence. I found this one hard to navigate and too many hidden costs. It just wasn't for me, you may have a different experience. Very disappointed and feels scammy. After deleting the app, the monthly sms subscription is still active, so be sure to go to your store settings and cancel that subscription. I learned this the hard way and support was not helpful.

Suberb,half cost and suprass, Klayvio in user friendlyness, onboarding technical/customer service. Also push notification is an extra bonus.

Really easy to use, but with so many brilliant options. You are guided by the software so it feels simple and seamless - even when using it for the first time. Highly recommend.

Emma from customer support was incredibly helpful and patient — truly outstanding! Thank you so much for all your help and for making it so easy to take screenshots and navigate to Omnisend. An amazing experience overall. Highly recommended!

So far so good! Always able to get help when I need it. The AI can help me set up most things. And if I get stuck there is always a human available to fix any problems.

We’ve been with Omnisend for over five years now, and honestly, it’s become such a core part of how we grow. Every time I reach out to support, I feel genuinely taken care of. Karen, Mathias, and the whole team make my job feel lighter - they’re quick, thoughtful, and always full of ideas that help our growth bloom even more. I’ve tried plenty of email platforms over the years, and Omnisend is the one that lets me breathe a little easier. Segmentation, design, and analytics all just feel simple, intuitive, and stress-free in a way I didn’t know was possible.

Very disappointed and feels scammy. After deleting the app, the monthly sms subscription is still active, so be sure to go to your store settings and cancel that subscription. I learned this the hard way and support was not helpful.