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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,837)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Flytt

May 27, 2025  on Shopify

This is a fasntastic app, their customer service is the best of the best. better than any other app. highly recommend it

Cheshire Moon T-shirts and Designs

May 26, 2025  on Shopify

Pretty easy to use...So far it seems to work well. As a fairly reclusive artist type I feel Omnisend could help me reach a greater audience...In a professional and meaningful way.

Handmade With Grace Studio Inc.

May 24, 2025  on Shopify

Johnny from customer service was a big help! He helped me step by step with an issue I had until it was resolve! So far, I am satisfy with Omnisend. The free plan includes a lot of things and it's easy to set up and create a workflow and campaign. It's user friendly and I can design it to my liking.

Blanda Beauty

May 23, 2025  on Shopify

Wit benutzen die App seit Jahren und sind mit den Grundfunktionen zufrieden. Läuft rund und stabil. Allerdings sind die Design- und Gestaltungsmöglichkeiten ziemlich beschränkt. Ein Grund für uns über einen Wechsel nachzudenken. www.blanda-brauty.com

Supplementfull Life

May 23, 2025  on Shopify

So far as a new user, Omnisend has been really good. The learning curve is gentle. After setting up a Workflow, you're good to go.

creatilove

May 20, 2025  on Shopify

Je suis très satisfait du service client d’Omnisend ! Même à 23h30, l’équipe a su me répondre rapidement et efficacement. Un grand merci à Eduarda, qui a été particulièrement à l’écoute, réactive et bienveillante. C’est rare d’avoir un support aussi disponible à une heure aussi tardive. Merci encore pour votre professionnalisme je recommande sans hésiter !

Kryzia Kreations

May 14, 2025  on Shopify

Honestly, this probably one of the best newsletter programs I have used. And whenever I encounter a problem, their support team is on it and resolves it quickly. Saleh is one of their support staff, and was quick to respond, check out the issue, and resolve it. Thank you, Saleh, and Omnisend.

PulsePrints

May 11, 2025  on Shopify

I've only been using the app for about a week. They've made it easy to understand and implement, and their customer service is great. I had some issues, but they helped me resolve them quickly.

Son de Flor

May 09, 2025  on Shopify

Omnisend is constantly growing, and thanks to the amazing customer support team, our platforms can grow as well ✨ Beran, Salma & others are always of great help!

Da Moss Plug

May 09, 2025  on Shopify

Omnisend makes things so easy. Setting up email and SMS was super simple, and I like how clean the dashboard is. The automation flows save me time, and I’ve seen way better results since switching. Their support team actually replies fast too, which is rare. Definitely recommend if you want something that just works without the hassle.

Zhanna Tsytsyn

May 09, 2025  on Shopify

Absolutely love using Omnisend. I have used Klavio and Mailchimp before, but with being a full-time artist, this has been the simplest and most effective email host that I've used. Love it!

J B & D Company Ltd.

May 08, 2025  on Shopify

I was running into some issues with Shopify Email and found many recommendations to give Omnisend a try. The interface is easy to use and creating campaigns is very straightforward. I had some initial issues with domain verification due to conflicting SPF records but Maria from Omnisend’s support team explained what I had missed in short order and the client was up and running quickly. Very impressed so far.

Heritage Bakeshop

May 07, 2025  on Shopify

Omnisend has been extremely "user friendly" and helped us stay in contact with customers after events to gain additional sales!

Holistic Hands

May 05, 2025  on Shopify

I highly recommend this app for its user-friendly mode. Setting up, uploading contacts, and creating gorgeous emails is very easy. The price is very affordable, which helps the growth factor a lot. My Rep, Hunter S., was friendly and helpful and made the purchase a no-brainer.

MoonRose Jewelry

May 05, 2025  on Shopify

Saleh was incredibly helpful and was able to answer all of my questions clearly! Also, every other time I've needed to contact Omnisend's support, everyone's always been nice and able to help me out. Regarding Omnisend itself, I enjoy using it and I really appreciate the new features that are being added over time.

The Fasion

May 03, 2025  on Shopify

A MUST have app! Even if you new. It is free for a while and the customer support is great! Thanks to Saleh for his great support and prof attitude toward me and my issues!

HARTECA

May 02, 2025  on Shopify

Omnisend is a game changer for me ! The support team is very good when you have a problem you can fix it in less than minutes so i recommand all to use Omnisend !!!

Made in the Shady

Apr 26, 2025  on Shopify

Use Omnisend and Grid & Pixel (App ) in combo- makes life so much easier for solo small business owners with no marketing backgrounds !! Totally worth it! Can send amazing first class emails in under 5 minutes!

Tayport Distillery

Apr 26, 2025  on Shopify

Excellent customer service. As a small business owner, it is important to be able to get answers as quickly as possible. Omnisend were super efficient and responded within minutes, even on weekends! Thanks for the great service!

So Not Size Zero

Apr 25, 2025  on Shopify

Baka has been very delightful and helpful in assisting me in checking that I'm all good as I got confused after receiving the email from Omnisend that my app wasn't working well due to the banner on my webstore.

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