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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (6,199)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

J B & D Company Ltd.

May 08, 2025  on Shopify

I was running into some issues with Shopify Email and found many recommendations to give Omnisend a try. The interface is easy to use and creating campaigns is very straightforward. I had some initial issues with domain verification due to conflicting SPF records but Maria from Omnisend’s support team explained what I had missed in short order and the client was up and running quickly. Very impressed so far.

Heritage Bakeshop

May 07, 2025  on Shopify

Omnisend has been extremely "user friendly" and helped us stay in contact with customers after events to gain additional sales!

Holistic Hands

May 05, 2025  on Shopify

I highly recommend this app for its user-friendly mode. Setting up, uploading contacts, and creating gorgeous emails is very easy. The price is very affordable, which helps the growth factor a lot. My Rep, Hunter S., was friendly and helpful and made the purchase a no-brainer.

MoonRose Jewelry

May 05, 2025  on Shopify

Saleh was incredibly helpful and was able to answer all of my questions clearly! Also, every other time I've needed to contact Omnisend's support, everyone's always been nice and able to help me out. Regarding Omnisend itself, I enjoy using it and I really appreciate the new features that are being added over time.

The Fasion

May 03, 2025  on Shopify

A MUST have app! Even if you new. It is free for a while and the customer support is great! Thanks to Saleh for his great support and prof attitude toward me and my issues!

HARTECA

May 02, 2025  on Shopify

Omnisend is a game changer for me ! The support team is very good when you have a problem you can fix it in less than minutes so i recommand all to use Omnisend !!!

Made in the Shady

Apr 26, 2025  on Shopify

Use Omnisend and Grid & Pixel (App ) in combo- makes life so much easier for solo small business owners with no marketing backgrounds !! Totally worth it! Can send amazing first class emails in under 5 minutes!

Tayport Distillery

Apr 26, 2025  on Shopify

Excellent customer service. As a small business owner, it is important to be able to get answers as quickly as possible. Omnisend were super efficient and responded within minutes, even on weekends! Thanks for the great service!

So Not Size Zero

Apr 25, 2025  on Shopify

Baka has been very delightful and helpful in assisting me in checking that I'm all good as I got confused after receiving the email from Omnisend that my app wasn't working well due to the banner on my webstore.

Shazzy Campbell Art

Apr 24, 2025  on Shopify

Great customer service. I had an issue, they sent me what I need to do and then also followed it up.

Flexii Designs

Apr 23, 2025  on Shopify

I am doing the final touches before I launch my brand- and tbh setting up email marketing hasn't been something I've looked forward to, at all. I picked this app mostly due to the high review count, but they also had a fair pricing tier compared to other apps I looked into. So far, the set up has been really easy, esp if you take 10 minutes to watch the lessons they provide. Pretty excited that this part of the journey was set-up to go within a night.

I Am Goddess Kouture

Apr 23, 2025  on Shopify

Saleh did a great job with assisting with making sure my welcome automations were set-up correctly by providing screenshots of the steps to implement.

EcoVenger

Apr 18, 2025  on Shopify

Maria was super helpful and walked me through everything with patience and kindness and I was able to solve all of the issues that we were having. Thank you!

Maison Joyïa

Apr 18, 2025  on Shopify

Service de chat très réactif ! Le chat Omnisend à parfaitement répondu à mes attentes ! Merci beaucoup pour votre aide.

TINA'S BOUTIK

Apr 17, 2025  on Shopify

I would recommend Omnisend as it helps gaining new customers and the possibility to offer them promotions.

Sublue Underwater Scooter

Apr 16, 2025  on Shopify

Omnisend is a very good platform, convenient and has many functions. Especially their customer support service, Beran and Danyu Zhong have helped me a lot, thank you, thank you Omnisend!

HD Flagpoles

Apr 16, 2025  on Shopify

I've contacted Omnisend support many times and I've always had the best experience. Super happy with this app!

Beanie's Pet Boutique

Apr 15, 2025  on Shopify

Your help staff is great at helping me resolve issues and answer questions. The app works great too!

HNB Cosmetics

Apr 11, 2025  on Shopify

Great app and supports the business well. The support provided is amazing- quick to resolve any issues and Salma even sent screen recordings for me to complete the task needed. I'd recommend this app and anyone struggling- ask for Salma!! Thanks so much!

Jeen studios

Apr 10, 2025  on Shopify

Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.

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