Omnisend Email Marketing & SMS

Name: Omnisend Email Marketing &amp; SMS Introduction Video
Uploaded: 2024-03-27T04:15:02Z
Duration: 1 min 33 s
Description: Drive sales with email marketing, newsletters, SMS, and popups

Develop by Shopify

$16-$59

/ Month

Free plan available

Verified

Drive sales with email marketing, newsletters, SMS, and popups

Abandoned cart recovery

Personalized emails

Exit-intent popups

Email marketing automation

Campaign analytics

Spin-to-win games

Sms campaigns

Landing pages

Ready-made templates

About Omnisend Email Marketing & SMS

Launched Mar 09, 2014

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Create email marketing campaigns. Use popups to get more emails and sell to more people.

Omnisend’s email & SMS marketing automation app helps Shopify merchants sell more stuff to more people. It’s packed with features that seamlessly grow your email list with landing pages & popups, and help quickly create beautiful emails with hundreds of pre-made templates. You can send personalized emails that hit the mark and boost your sales with perfectly timed abandoned cart & welcome automation workflows. All of that’s backed with 24/7 email & live chat support for all — even free users.

Effortlessly create & send email marketing, newsletters & global SMS campaigns
Grow your email list with exit-intent popups, spin-to-win, & more signup forms
Ready-made email marketing templates for Summer Sales & more — no coding needed
Set up abandoned carts with one click, plus welcome & browse abandonment
Use built-in AI to generate email copy, subject lines, and preheaders in seconds

Pros

Packed with features making it easy to grow email lists with landing pages & popups
Hundreds of pre-made email templates, eliminating the need for coding
Personalized emails for effective abandoned cart & welcome automation workflows
24/7 email & live chat support for all users, including free plan users
Seamless integration with Shopify
Detailed metrics and analytics showing app’s impact on revenue
Extremely user-friendly for beginners
High-quality educational resources and marketing blogs
Effective customer support, frequently praised in user reviews
Includes additional features like exit-intent popups, spin-to-win, and product reviews

Cons

Interface might not be the most intuitive initially
Issue reported with coupons having dark backgrounds causing date visibility problems
Reports of unapproved widgets being added to product pages affecting conversions
Perceived high increase in subscription prices
Restrictions in the free version such as inability to remove the watermark, leading to reduced professionalism
Confusing refund policy and complaints of poor handling of refunds
User complaints about non-responsive customer support, particularly regarding unresolved technical issues
Problems with the definition of 'unlimited' services causing disruptions
Complaints about being charged monthly despite low or no usage of services
Issues with SMS functionality, such as not providing dedicated toll-free numbers and delays in purchasing credits

Top Helpful Reviews

Arizona Tee Shirt Company

Jan 31, 2026 on Shopify

Emma audit my campaign and help me with DNS issues that were a real challenge on my end. Very good and thorough help was provided via the chat system. Thanks Emma!

Aurora Skincare

Jan 30, 2026 on Shopify

I had some issues with DKIM & Domain and Maria helped me fix that in just seconds, literally. The support is very fast, effective and efficient.

Jaca

Jan 30, 2026 on Shopify

GREAT customer support. Usually, the first level chat support rep is a placeholder and doesn't know very much at all. My guy knew everything, dove right in and helped.

Kawaii Stop

Jan 28, 2026 on Shopify

I just spent hours setting up all automations, flows, and logic only to find out that Omnisend forms don’t embed and popups won’t show at all on my site. I contacted support and spoke with Irem, and honestly, this was the worst support experience I’ve had on Shopify in years. They: blamed the Horizon theme (false) claimed custom HTML can’t be injected (also false) said they “checked the code” and found nothing (despite screenshots and the code being there) offered zero actual debugging or solution passed responsibility back to me instead of fixing their broken app Every excuse, no ownership, no fix, just deflection. I’ve worked with dozens of Shopify apps. When something breaks, good teams help you solve it. This team just tried to make it not their problem. At this point it’s clear: they want the subscription, not the responsibility. Extremely disappointed. Hours wasted. And absolutely unacceptable support for a paid app.

Seed World

Jan 26, 2026 on Shopify

i just wanted the plan you can see here on the app store, $16 / month - EVERYTHING in Free plan, plus: 6,000 emails/month instead, after installing the up. this plan dosen't exist, and they wanted to charge me 600$ / month!!! that is crazy

ROLLEMAN®

Jan 25, 2026 on Shopify

Good afternoon, I had a few issues with the installation. Mathias from customer service was super helpful; thank you on behalf of the ROLLEMAN lifestyle team.

Aura Clay®

Jan 24, 2026 on Shopify

Outstanding customer support! Eventhough i am on the free plan atm, i was helped within 60min and the support engineer was very kind and patient with me. I appreciate it and would consider paying for the upgrade once I need to scale my business.

WoodenCrew

Jan 21, 2026 on Shopify

I spended so much time trying to configure this app. First - I was not able to validate my domain because the same validation method was used by track123. Second - Strange pricing policy, where I should pay for total amount of customers, not for actual amount of sent email. Third - MY FAILED DELIVERY RATE 30%! I never had any issues not with YOTPO not with Shopify Flow. Customer support ask me to speak with Shopify.

OROMO ROASTERY

Jan 21, 2026 on Shopify

WROST EXPERIENCE EVER! STAY AWAY FROM THIS SERVICE. PLEASE NOTE ONCE YOU PAY YOU CANNOT REFUND YOUR MONEY!

DrSleeep.ae

Jan 21, 2026 on Shopify

BIG MISTAKE Worst onboarding experience ever. I had to chase them so many times. They have layers for support that is dysfunctional. I was happy with Yotpo but they stopped SMS and they recommended to move these guys. Unfortunately waste of time and loss of potential revenue.

View all reviews

Omnisend Email Marketing & SMS

About Omnisend Email Marketing & SMS

Built by Shopify

Related Categories

Z Sticky Add To Cart Button

Introduction Video

Description

Create email marketing campaigns. Use popups to get more emails and sell to more people.

Pros

Cons

Top Helpful Reviews

Arizona Tee Shirt Company

Aurora Skincare

Jaca

Kawaii Stop

Seed World

ROLLEMAN®

Aura Clay®

WoodenCrew

OROMO ROASTERY

DrSleeep.ae

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