Precisei utilizar envio de SMS para divulgar uma campanha que tinha data e hora certa para iniciar, fiz um teste na sexta-feira e verifiquei que as mensagens não estavam chegando, entrei em contato com o suporte que me informou que me retornariam em 72h, avisei que precisava solucionar antes de segunda-feira. Ninguém me retornou e hoje quando questionei me deram um retorno dizendo que não consegui enviar por conta de um link, o que não é verdade visto que fiz o teste de diversas formas inclusive sem link nenhum e a mensagem simplesmente não chega. Estou profundamente insatisfeita com a ferramenta e com o suporte fornecido.

Precisei utilizar envio de SMS para divulgar uma campanha que tinha data e hora certa para iniciar, fiz um teste na sexta-feira e verifiquei que as mensagens não estavam chegando, entrei em contato com o suporte que me informou que me retornariam em h, avisei que precisava solucionar antes de segunda-feira. Ninguém me retornou e hoje quando questionei me deram um retorno dizendo que não consegui enviar por conta de um link, o que não é verdade visto que fiz o teste de diversas formas inclusive sem link nenhum e a mensagem simplesmente não chega. Estou profundamente insatisfeita com a ferramenta e com o suporte fornecido.

Its very user friendly and the free version really allows you to get organised before launching as it has all the features you need, payment comes in as people do. The live help box can be a real live person which makes all the difference. Very helpful too. Thanks

Amazing customer service from Emma and Baka! They reply incredibly fast and incredibly detailed, which makes navigating super easy!

Strong automation capabilities for abandoned cart recovery (one of your key goals) Good segmentation features to target different customer groups SMS integration alongside email for comprehensive campaigns

I’ve been using Omnisend for my email automation, and I must say, the platform is really user-friendly. I had a small issue with sending emails after reaching my free usage limit, and Eduarda from the support team was amazing! She walked me through everything step by step and helped me set up the workflow correctly. Highly recommend it to anyone looking to take their email marketing to the next level! Thanks again, Eduarda, for your fantastic help!

I had such a great experience with Saleh from Omnisend! He was super quick to respond, very helpful, and made everything so easy to understand. You can tell he really cares about helping customers — definitely one of the best support experiences I’ve had. Thank you, Saleh!

the Omnisend logo can only be removed from your Forms and Campaigns if you are subscribed to one of our paid plans, either the Standard or Pro plan. understandable unfortunate

Currently in the process of migrating from Klaviyo and the support team has been very patient with me understanding the differences in the two systems. Special shoutout to Beran who has been absolutely amazing each time I've been lucky enough to get him on the chat. Thanks Beran!

Omnisend is the best sms platform for ecommerce or any agency. Their support are so nice that the will help you to make sure your project is successful. Thanks you omnisend you have helped me generate sales alot