Emma audit my campaign and help me with DNS issues that were a real challenge on my end. Very good and thorough help was provided via the chat system. Thanks Emma!

I had some issues with DKIM & Domain and Maria helped me fix that in just seconds, literally. The support is very fast, effective and efficient.

GREAT customer support. Usually, the first level chat support rep is a placeholder and doesn't know very much at all. My guy knew everything, dove right in and helped.

I just spent hours setting up all automations, flows, and logic only to find out that Omnisend forms don’t embed and popups won’t show at all on my site. I contacted support and spoke with Irem, and honestly, this was the worst support experience I’ve had on Shopify in years. They: blamed the Horizon theme (false) claimed custom HTML can’t be injected (also false) said they “checked the code” and found nothing (despite screenshots and the code being there) offered zero actual debugging or solution passed responsibility back to me instead of fixing their broken app Every excuse, no ownership, no fix, just deflection. I’ve worked with dozens of Shopify apps. When something breaks, good teams help you solve it. This team just tried to make it not their problem. At this point it’s clear: they want the subscription, not the responsibility. Extremely disappointed. Hours wasted. And absolutely unacceptable support for a paid app.

i just wanted the plan you can see here on the app store, $16 / month - EVERYTHING in Free plan, plus: 6,000 emails/month instead, after installing the up. this plan dosen't exist, and they wanted to charge me 600$ / month!!! that is crazy

Good afternoon, I had a few issues with the installation. Mathias from customer service was super helpful; thank you on behalf of the ROLLEMAN lifestyle team.

Outstanding customer support! Eventhough i am on the free plan atm, i was helped within 60min and the support engineer was very kind and patient with me. I appreciate it and would consider paying for the upgrade once I need to scale my business.

I spended so much time trying to configure this app. First - I was not able to validate my domain because the same validation method was used by track123. Second - Strange pricing policy, where I should pay for total amount of customers, not for actual amount of sent email. Third - MY FAILED DELIVERY RATE 30%! I never had any issues not with YOTPO not with Shopify Flow. Customer support ask me to speak with Shopify.

WROST EXPERIENCE EVER! STAY AWAY FROM THIS SERVICE. PLEASE NOTE ONCE YOU PAY YOU CANNOT REFUND YOUR MONEY!

BIG MISTAKE Worst onboarding experience ever. I had to chase them so many times. They have layers for support that is dysfunctional. I was happy with Yotpo but they stopped SMS and they recommended to move these guys. Unfortunately waste of time and loss of potential revenue.