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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (6,161)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

EcoVenger

Apr 18, 2025  on Shopify

Maria was super helpful and walked me through everything with patience and kindness and I was able to solve all of the issues that we were having. Thank you!

Maison Joyïa

Apr 18, 2025  on Shopify

Service de chat très réactif ! Le chat Omnisend à parfaitement répondu à mes attentes ! Merci beaucoup pour votre aide.

TINA'S BOUTIK

Apr 17, 2025  on Shopify

I would recommend Omnisend as it helps gaining new customers and the possibility to offer them promotions.

Sublue Underwater Scooter

Apr 16, 2025  on Shopify

Omnisend is a very good platform, convenient and has many functions. Especially their customer support service, Beran and Danyu Zhong have helped me a lot, thank you, thank you Omnisend!

HD Flagpoles

Apr 16, 2025  on Shopify

I've contacted Omnisend support many times and I've always had the best experience. Super happy with this app!

Beanie's Pet Boutique

Apr 15, 2025  on Shopify

Your help staff is great at helping me resolve issues and answer questions. The app works great too!

HNB Cosmetics

Apr 11, 2025  on Shopify

Great app and supports the business well. The support provided is amazing- quick to resolve any issues and Salma even sent screen recordings for me to complete the task needed. I'd recommend this app and anyone struggling- ask for Salma!! Thanks so much!

Jeen studios

Apr 10, 2025  on Shopify

Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.

Coastalstyle Australia

Apr 09, 2025  on Shopify

I have only just started using Omnisend, but have been extremely happy with the very quick and clear responses to any questions I have had, which has enabled me to make adjustments easily and complete set ups effortlessly. The platform is easy to use, and moving forward I have no hesitation in exploring different options as I know I have instant help and backup should I get stuck.

MOLA VARIEDADES

Apr 08, 2025  on Shopify

Dejo una segunda reseña, la verdad que el equipo de soporte de Omnisend es muy bueno Siempre atentos a lo que se necesite y rápido Te arman soluciones a medida, la verdad muy recomendable

MYTREX Global

Apr 08, 2025  on Shopify

Great App with Outstanding Support! I've had a great experience using the Omnisend app. The support service is incredibly responsive — they reply quickly and with genuine patience, walking me through every step until the issue was completely resolved.

William Glen

Apr 07, 2025  on Shopify

The templates are stale. Plus their list cleanup is vague and over priced. They charged us over $150 to perform a cleanup that did not remove ANY names. Then they became difficult when we asked for a refund.

MedShop Direct

Apr 07, 2025  on Shopify

I am liking Omnisend so far. It's far easier to manage than Klaviyo Apologies earlier I wrote another review that was not related to Omnisend.

HYPEMEDS

Apr 03, 2025  on Shopify

They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.

New AVEnue Living

Apr 01, 2025  on Shopify

ho spiegato che mi sembra una buona applicazione ma la mancanza del traduttore automatico ne riduce le aspettative di aiuto per le registrazioni delle varie sezioni di utilizzo Inoltre con la chat se devo inoltrare 1 file di screen devo prima salvarlo in 1 cartella per per andarlo a riprendere nella stessa ed allegarlo alla chat 1 semplice copia ed incolla dello screen in jpg sarebbe più semplice e veloce, come già utilizziamo in whats app Grazie

STARELLE

Apr 01, 2025  on Shopify

I've had difficulty solving a preview problem and it's only with Mr Saleh a patient and persevering gentleman' that the situation is unblocked.

VOCLA

Mar 31, 2025  on Shopify

Omnisend: A Game-Changer for Email Marketing I recently started using Omnisend, and I must say, it has completely transformed the way I handle my email marketing campaigns. I am more than happy to give it a 5-star review! User-Friendly Interface From the moment I logged in, I was impressed by the intuitive and user-friendly interface. Even if you're not a tech wizard, Omnisend makes it easy to navigate through its features and set up campaigns in no time. The drag-and-drop email builder is a dream come true, allowing customization with ease and precision. Powerful Features Omnisend offers a comprehensive suite of features that cater to all my marketing needs. The automation tools are particularly impressive, enabling me to create personalized customer journeys with minimal effort. The segmentation and targeting capabilities ensure that my messages reach the right audience at the right time, maximizing engagement and conversion rates. Seamless Integration Another standout aspect of Omnisend is its seamless integration with e-commerce platforms like Shopify and WooCommerce. This integration allows for easy synchronization of customer data, ensuring that my marketing efforts are always aligned with my sales objectives. Exceptional Customer Support Whenever I've had questions or needed assistance, the Omnisend support team has been incredibly responsive and helpful. Their commitment to customer satisfaction is evident, and it has made my experience with their platform even more enjoyable. Value for Money Finally, Omnisend offers excellent value for money. The pricing plans are competitive and scalable, making it an ideal choice for businesses of all sizes. Given the robust features and ease of use, it's a worthwhile investment for anyone serious about enhancing their email marketing efforts. In summary, Omnisend has exceeded my expectations in every way. It's an indispensable tool for anyone looking to elevate their marketing strategy. I highly recommend it to other marketers and business owners who want to see real results! Salma was a fantastic help and sorted the issues that we had quickly.

KomfortoPagalvė™

Mar 31, 2025  on Shopify

We've been using Omnisend for over five years now, and I'm consistently impressed with how the platform continues to evolve with innovative features and improvements. The user-friendly interface, automation capabilities, and advanced segmentation make it an essential tool for our email marketing strategy. Their customer support team is highly qualified, responsive, and always ready to help with any questions or issues. Omnisend has truly made a difference in streamlining our campaigns and boosting engagement!

DealsXS.com

Mar 27, 2025  on Shopify

4 years with Omnisend. It's a great company with a great team, and I got the best account manager. Thanks Sydney :)

Pamplemoon

Mar 25, 2025  on Shopify

I have to say Dilara is by far the best. She's available and she clearly knows what she's doing. She helped me with some serious issues I had on my automations settings. She's still assisting me with other minor issues, but I'm confident we will fix all of them pretty smoothly. Thank you again Dilara! What a pleasure working with you!

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