We initially started with just the reviews feature and never ran into any issues. Our dedicated Customer Success Manager has been great in helping us continuously improve the program. At one point, Okendo introduced us to their loyalty program. While they made a compelling case, we didn’t have the resources—or the immediate need—to make the switch. What stood out was that they never pressured us like many sales teams do. Eventually, we decided to give it a try as it offered a chance to consolidate several apps. The implementation team was fantastic (I'm looking at you Chelsea!). Knowing we’re a small team wearing many hats, they assured us the process would be low-effort on our end—and they absolutely delivered on that promise.

Juan was awesome customer service help and did a great job helping me troubleshoot a custom code issue.

We use Okendo for reviews, surveys, and referrals. Laura Gomez provided great support when we needed it. A much more user friendly and cost effective platform than other competitors.

I have been dealing with Shiela in Customer Service She has been so helpful and patient as we learn more about what Okendo and Klavio can do Very exciting!

Okendo's been a great partner of ours for many years. We utilize both their Reviews and Referral solutions. Amanda was super helpful in our pre-holiday Optimization call. Highly recommend!

The app offers much more than we could have imagined. And the support is top notch... Josh has always been very helpful, from the smallest to the most advanced issue to integrate the app with our brand seamlessly.

Great quiz-building app and awesome support from Amanda, who gave us lots of great optimization tips to make sure we're leveraging our quiz to its fullest effect. Highly recommend!

We’ve been happy with Okendo since switching from another platform. The integration with Shopify and Klaviyo was seamless and made setup easy. Some flows could be better supported natively from klaviyo. The backend is intuitive—moderating reviews, managing questions, and using features have been smooth experiences. Customer support has always been fast, knowledgeable, and genuinely invested in our success, and offering regular best-practice check-ins.I would recommend for anyone looking for a robust, customizable review solution that prioritizes both merchant and customer experience.

The support team is pretty fast, I got in an issue and they showed me how to fix it. The product is also very good.

Great review platform, excellent customer support from the team. Reasonable pricing for the function they offered.