Joy Loyalty Program & Rewards

Develop by Shopify

$24.99-$499

/ Month

Built for Shopify

Free plan available 30 Days Free Trial

Verified

Loyalty & Rewards Program with VIP Tiers, POS & Loyalty Page

App integrations

Discount stacking

Automated notifications

Loyalty page generator

Pos integration

Loyalty programs setup

Vip tiers management

Rewards customization

About Joy Loyalty Program & Rewards

Launched Jun 27, 2021

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Maximize retention with flexible loyalty rewards, points, referrals, VIP tiers, membership, and POS

Joy loyalty app delivers a continuously updated platform that never limits how you want to design, build, or integrate your loyalty programs. Joy provides highly customizable, unrestricted rewards, VIP tiers, referrals, gamification & on-brand loyalty experience across 30+ touchpoints. With Joy, you own ultimate control over loyalty: limitless loyalty rewards & point rules, unique brand experience, superior customer retention, and 24/7 live chat support. Retain customers today with Joy!

Unlimited points rewards: purchases, subscription, social, instagram comments
Design on-brand loyalty experiences across 30+ customizable touchpoints
Personalize loyalty with VIP tiers & membership: Exclusive perks & rewards
Extensive integrations: POS extension, checkout redemptions, developer toolkit
Dedicated support: 24/7 live chat, dedicated Account Manager

Pros

Easy to set up loyalty programs, VIP tiers, and rewards
Compatible with POS systems for a seamless in-store and online experience
Automated email notifications and app integrations
Offers a wide variety of reward and discount types
Manageable customer tiers, points, and missions with data export/import options
Positive customer service experiences repeatedly praised in reviews
Useful customer service chat feature that provides immediate support
Highly customizable with options for badges, cash back, coupons, and more

Cons

Some features are marked as 'Coming Soon' and have not been added for a long time
Issues with Klaviyo API integration that have not been resolved, affecting email marketing campaigns
Limited functionality with the referral program – cannot offer points for referrals, only discounts
Point balance function does not work with Shopify New account type
Some users feel the app's abilities are minimal for a rewards program
Coupons under the Reward list code do not show the actual amount of the coupon

Top Helpful Reviews

TOM GOLD HAIR

Jan 30, 2026 on Shopify

Used Joy for a long time, they never let you down, professional, kind and fast, that's what you call a superlative support. And special thanks today to Sonny, great work!

Gemaee UAE

Jan 29, 2026 on Shopify

The app works exactly as needed with all the features mentioned, and Hana handled all my questions smoothly and showed me all the steps needed!

Copperstate Tackle

Jan 29, 2026 on Shopify

Audrey has been helping me since the beginning. Very prompt on chat, and shares easy to read screen shots to help guide me. Thanks Audrey!!!

SHEER

Jan 28, 2026 on Shopify

Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go. Jan 28 Update: Whilst the basic functionality is working, we are currently working on the email notifications and we've noticed some issues. - Notification email previews are not able to show us what a customer really sees. It only shows placeholders, which is concerning because it means there is no way to test if the email is set up right and will be send correctly to a specific email because you can't preview for specific profiles to check.

뉴트리코스트

Jan 27, 2026 on Shopify

The problems are solved well with quick support(Hana helped). When selling overseas, it's good to make rewards according to the country

Jewels by Jeannie

Jan 23, 2026 on Shopify

Alyssa, has been exceptional, professional and saved the day when I was setting up my widget for the Loyalty Program. I am looking forward to using this app and I am confident that if I need assistance in the future it will be on point!

Common Goods

Jan 22, 2026 on Shopify

This apps helps our customer to stick to our platform and order with us. Thankful for Hana big help in providing the step for our customer to redeem points after their review and purchase. Happy with the services.

La patte surprise

Jan 21, 2026 on Shopify

J'ai eu l'occasion d'échanger avec Hana pour m'aider lors de l'installation de l'application, et tout s'est parfaitement bien passé. Elle a été très réactive, professionnelle et efficace, avec des explications claires et un vrai sens du service. Merci à vous

黑酢家 KUROZU

Jan 21, 2026 on Shopify

We've been using this app to run our loyalty program for the past two months. The setup was quick, and it has reliably handled all our customer transactions. While we encountered a few bugs early on, the support team has been exceptional at resolving issues rapidly. It's clear the developers are actively improving the app, and we're already seeing great results in customer retention. Overall, it's a powerful and well-supported solution.

Koko Belles

Jan 18, 2026 on Shopify

I recently installed the Joy Loyalty app for my shop and ran into a small glitch. I contacted customer service, and Abby and the team resolved it incredibly quickly! Amazing customer service and a very easy app to work with. Highly recommended!

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