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Customer reviews: Joy Loyalty Program & Rewards

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,456)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

ANTON Loyal Companions

Jul 25, 2025  on Shopify

A solid loyalty app — simple to use and backed by amazing support! We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users. Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle. We definitely recommend this app! — Thierry antonlc.com

Adi Akshoy & Co.

Jul 23, 2025  on Shopify

Audrey and Jade was awesome . They instantly and sponteniously helpmed me set up my Reward program. They are real team to work with

Soul Lady

Jul 22, 2025  on Shopify

They helped a lot. Hana, Sonny, and others are all very fine. I'll continue to use joy, although there are some issues when setting up, but the support is timely and very helpful.

Schiaccia & Mangia

Jul 21, 2025  on Shopify

Hana was a great help to me; without her, I wouldn't have been able to get the app working. Helpful and professional!

Skin Revealing

Jul 20, 2025  on Shopify

I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended!

Just Brew It Belleville

Jul 19, 2025  on Shopify

They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.

MAIA MARIA

Jul 18, 2025  on Shopify

Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!

Aurea Luxury Lab

Jul 15, 2025  on Shopify

I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!

FoldifyCase

Jul 15, 2025  on Shopify

This app is the best app ever for loyalty program for your shopify store. Customer service is outstanding; Hana was so supportive and helpful that helped me to solve most of the problem

BeautyWellness.ca

Jul 14, 2025  on Shopify

This app is wonderful. It is a critical component of our efforts to increase customer satisfaction and repeat purchases. It brings us a lot of value. We are especially impressed with the support from the Avada customer service and technical team.

BeautyWellness.ca

Jul 11, 2025  on Shopify

Unfortunately, it has had some serious glitches lately. We switched to this rewards app from a leading competitor some time ago because it offered some great advantages and wonderful support. However, it has been 13 days now that are Reward Program is not correctly awarding points. We reported this issue 3 days ago, but there has been no progress or solution.

Lowen's Natural Skincare

Jul 10, 2025  on Shopify

Hana walked us through the coupon code issue we were having and was able to explain and make the setting changes in system in no time at all.

Scarpa&Co.

Jul 10, 2025  on Shopify

Un app con tantissime funzionalità e soprattutto un team che ti supporta sempre in ogni difficoltà. Sonny per me è il n.1

NUUD

Jul 09, 2025  on Shopify

Amazing customer support! Was super quick to go into our system and help set things up properly no wait time and help was immediately done through their chat which is nice to finally have real responses from a company and not just an AI chatbot Highly recommend this app

Amour de coton

Jul 07, 2025  on Shopify

Hana m'a beaucoup aidé pour l'intégration sur mon site. Merci beaucoup :) elle a été très réactive :)

Granny Ben MY

Jul 03, 2025  on Shopify

The app is easy to use and set-up and even the free option has enough flexibility to get you on way nicely. And best of all the customer service and support team has been excellent from Day 1 addressing whatever issues and question I have had with patience, clarity and speed. A special thanks to Hana with a quick turnaround and solution to a request I had.

Elegold Jewelry

Jun 28, 2025  on Shopify

Jasmine has been very patience with me. Throughout the onboarding process, she has been a wonderful helper to clarify all the doubts I have. She is very helpful in providing fast response to every of my inquiry. High recommended

Purity Vision SK

Jun 27, 2025  on Shopify

We're just getting started with the app, but I believe it will work well. Great and fast support from Hana. Thank you

Litheli

Jun 27, 2025  on Shopify

I ran into some problems while using it and contacted Hana online, he and quickly helped me solve the problem and was very professional!

TKB Trading

Jun 25, 2025  on Shopify

User-friendly, and the customer service team was very supportive, especially Audrey. Highly recommended!

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