Joy is an excellent app that allows you to build customer loyalty through various programs, very easy to use and user-friendly. Furthermore, the customer service provided by Audrey was wonderful and prompt, she was able to fulfill all my requests with precision in a very short time! Plus: I wrote to her a few weeks ago and she still remembered my needs, fantastic!

Joy works well and has great customer service. I recommend them if you're looking for a loyalty program.

Hana is great and helped me set up a lot of things with the app. For example, css text in the background for widget spacing, merging contacts from Yotpo, etc. The app took 5 hours to fully set up well. So far no glitches. I sent a text to some customers today and asked them to check out the program and not one customer complained about their experience (I sent the text to 500 people) and several people used their points to place purchases today so that app is already generating income. It's nice to have an app that's easy to use, fast support, and works without glitching. We will see how it pans out over the next few months but as of 2 days in, it's working as intended, much better than Yotpo (sorry Yotpo).

They claim you can migrate customers. However, per Mirra in customer service all my customers have to purchase - again, than they will be given the opportunity to sign up at that point. So There is no incentive for current customers to perform the tasks needed to gain points if they have to sign up & do not get credit for past purchases. Very different than having a migration option where the customer will have points assigned based off their past purchases and be alerted, that they have these "free" points and they can earn more to get to enjoy benefits.

Support has been good so far. My latest support rep, Audrey, was very helpful, knowledgeable, polite and quickly available. I have found this to be true for each of my inquiries.

App molto carina e di facile utilizzo. Creare una raccolta punti aiuta a fidelizzare il cliente ed a stimolare a tornare ad acquistare. Il servizio clienti è molto gentile e risponde in tempi velocissimi, inoltre da ottimi consigli per migliorare l'interfaccia e rendere il tutto più piacevole.

Great app! Super helpful and responsive support — Hana was very patient and helpful, and walked me through all my setups with clear instructions. Recommend!

The team is very responsive and helpful when attempting to set up the program. Hana has been very easy to learn from and shows how to set up the integrations quickly

A very satisfactory experience. The customer service team member Hana has been helping me solve problems and she is very patient. This is truly an excellent app.

Loving using this app. it's super easy. Great quick customer service also from Sonny. he made it super easy to understand and fixed my problem so fast. thanks for great service.

I've been using the Joy Loyalty Program for my Shopify store, and it's a great way to enhance customer retention. It allows you to create point-based rewards, VIP tiers, and even offer discounts for exclusive drops. Plus, it integrates seamlessly with checkout and subscriptions.

Joy fully meets our needs, offering a wide variety of perks while remaining very convenient and easy to set up. Whenever I have a question about the setup, the chat support responds quickly and is highly knowledgeable. Special shoutout to Audrey for the amazing support!

Joy Loyalty is an amazing app for Shopify! It’s easy to use, flexible, and packed with great features to engage customers and boost loyalty. Big thanks to Daniel for his outstanding support — super helpful, quick, and friendly. Thanks to him, setting up was a breeze. Highly recommended!

I haven't fully tested the app yet, but it already deserves 5 stars for the support it provides. They helped me with everything, and Hana was really kind and professional. Thanks, I hope I'll be happy with the app too.

En general funciona bastante bien, me gustaria que existiesen ofertas de planes de pago anuales. Pero por el resto todo bien, ademas de que Hana me atendio super bien.

The service of Hana and the rest of the team was just amazing, helped with everything and still helping , great first experience all I can say , easy 5star

I'm still testing the app, but I can say that the customer support is truly fantastic. Thanks to Hana for the setup help, thank you so much. I hope I'll be happy with the app too.

Le paramétrage de l'application en version gratuite est très laborieuse, j'avoue que je ne suis même pas sure de la garder. Mais heureusement les agents comme Hana m'aide sinon j'aurais déjà abandonner. La traduction est mauvaise donc difficile quand on est pas bilingue.

Our team does not have professional technical personnel, and we are grateful to the technical support staff Hana for her help in making the program run normally.

I was having issues getting the look and feel of the app to match my store. I contacted support via chat and was assisted by Hana. I explained what I wanted it to look like. I stepped away for a meeting and when I returned Hana had the app streamlined and matched exactly what I was looking for