Jasmine has been very patience with me. Throughout the onboarding process, she has been a wonderful helper to clarify all the doubts I have. She is very helpful in providing fast response to every of my inquiry. High recommended

We're just getting started with the app, but I believe it will work well. Great and fast support from Hana. Thank you

I ran into some problems while using it and contacted Hana online, he and quickly helped me solve the problem and was very professional!

User-friendly, and the customer service team was very supportive, especially Audrey. Highly recommended!

This is the best loyalty program with amazing support 24/7! I'm extremely impressed with all of its features and the consistent help from the team. With that being said, thank you to Alyssa for my most recent series of questions! 10/10 recommend.

I've researched loyalty and rewards program apps fairly extensively, and Joy is still the most versatile and affordable one I've used to date. They have *excellent* customer service as well, and are super responsive.

Great app with outstanding support! Joy has become a key tool for us — we use it to run our loyalty program across multiple markets, and it has been working flawlessly. The setup is intuitive, the design is modern, and the customization options cover everything we need — from rewarding purchases to incentivizing customer reviews. We especially want to highlight the amazing customer support. The chat communication was excellent — they responded quickly to our questions about language versions and helped us smoothly launch the program on our new Czech and upcoming Slovak stores. We really appreciated their transparency and effective solutions. We’re excited to continue growing our loyalty club with Joy. Highly recommended!

Really enjoying the app so far. Setup have been very intuitive and customization is very simple. When we have had trouble getting setup, support from Hana and Liz has been very prompt and helpful :)

Hana, helped my with an integration issue I was having. She was very helpful by walking through step by step until it was resolved. I give her 5 + stars she was very helpful.

The service was very prompt and staff was helpful. I like that they have a live chat feature supported by their staff who are very well trained. I just installed the app and had no idea how to set up. I was served by Hana and she was very helpful in guiding me and also helped to set it up each step of the way. I'm grateful for the assistance as it would've taken me several days to figure things out. Great job!

Excellent points app. Hana helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon.

Love the app and their supporting team. Especially Hana, she guide me through everything from scratch clearly and solved all my questions. Great experience!

I had a great experience with the Joy Loyalty app. Audrey and William were incredibly helpful and responsive — they guided me through everything and resolved my issues quickly. Highly recommended for anyone looking for a reliable loyalty program on Shopify!

La aplicación va genial, pero la atención técnica es aún mejor, a cualquier hora, de manera eficaz y muy rápida siempre solucionan mis dudas y requerimientos de diseño para ajustar sus aplicaciones a mi tienda. Jade, Thank You!

I had a few issues setting up the Joy Rewards app and initially spoke to a couple of team members. However, it was Sonny who truly stood out. He was incredibly responsive, attentive, and took the time to thoroughly understand and resolve my issue. While others tried to help, only Sonny stayed on until everything was properly sorted. Really appreciate the dedication, thank you, Sonny!

Amazing support - building a loyalty program can feel overwhelming.. and so to have a responsive, friendly support team along the way makes a huge difference.

Excellent points app. I installed it in one of our stores. Support helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon.

EU merchants be beware: this app does not offer a downloadable or signable Data Processing Agreement (DPA). Under GDPR, a signed DPA is legally required when personal data is processed on your behalf. Without it, you’re not compliant. Until this is fixed, this app is not safe to use for EU businesses.

Very good user experience. I encountered many problems, but the customer service Audrey was always proactive and enthusiastic to help me solve these difficulties. I am very grateful to her.

The app has pretty much all features that are needed for a rewards app. Prices are reasonable and Hana from the support team was very efficient and helpful.