Jasmine was very responsive and the engineer william who solved my problem also I tested several loyalty programs and honestly this one is the best and is not the most expensive it is perfect

April was very helpful in helping me fix an issue I had with my POS and the Joy App. Thank you April!

Die Hilfe von Hana war super, und mein Problem wurde schnell gelöst. Kann es nur empfehlen sehr guter Support

Abby was so quick to coordinate adding their points calculator to our website, was very friendly, and provided great customer service.

Everything is perfect. Sonny is very helpfull. JOY is better than SMILE which is OVERPRICED and can't even translate something.

Their service was impressively fast and professional. Everyone was friendly and courteous throughout the process. Elle was the one who helped me resolve my issue, and I’m truly grateful for her assistance.

Pretty gooooood app. Has all the bells and whistles I need for my loyalty program. Love how it integrates with Klaviyo and for the price - it's even better when compared to the other apps out there. The support team is incredible also for any of my (somewhat silly) questions I have and go above and beyond every time!

The software support staff is very friendly, especially Hana, who answered my questions very carefully and gave me guidance. It was very helpful for me to find the settings I wanted to complete first among a bunch of dense settings.

Hana is very good who helped me slove my all problem! The staff was very professional and can personalize the service.

So far the app has been great! I just had a big issue with my theme and getting everything set up and Hana was able to quickly fix it. Excited to implement this into my store!

Having investigated all the leading options for reward programme apps, Joy came out on top for us in terms of features & integrations as well as price point. We found a couple of small bugs during set up and Alyssa & Sonny from support handled these perfectly, customer support is fantastic! I can definitely recommend the Joy app to anyone looking for a rewards programme on Shopify – it was the right decision for us going with these guys.

Customer Service is 1st Rate, very responsive and super helpful. Have worked with several members of the team including Hana (who was amazing). All questions were answered quickly.

The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!

Most helpful team on shopify!! Definitely recommend special thanks to, Jasmine and Raymond, our technical supporters

I have only recently started using the app in my business and received prompt and helpful advise when I needed further clarification on how to ensure it is set up correctly for use by us and also our customers. Jade was incredibly knowledgeable and answered all of my questions.

I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.

This loyalty program app is truly outstanding! It’s incredibly easy to use, with a sleek and well-designed interface that makes setting up and managing rewards effortless. The features are comprehensive and highly customizable, allowing us to create a loyalty program that perfectly fits our brand and customers' needs. From points-based rewards to referral programs, everything works seamlessly, helping us boost customer engagement and retention. One of the best aspects of this app is the top-notch customer support. The response time is impressively fast, and the support team is always ready to assist with any questions or issues. A huge shoutout to Prakash, Elle, and Alyssa, who have been extremely helpful and professional in resolving our inquiries quickly and efficiently. Their dedication and expertise truly enhance the overall experience of using this app. If you're looking for a reliable and feature-rich loyalty program solution for your Shopify store, I highly recommend this app. It not only improves customer retention but also provides exceptional support to ensure everything runs smoothly. Definitely a must-have for any business looking to build strong customer relationships!

I really like this plugin; it's practical and easy to configure. Additionally, Hana's service is excellent, making it highly recommended.

Misleading Information. The free plan is NOT 150 monthly orders, it is 150 LIFETIME orders. So once your store hits 150 orders, you're forced to move up to the $24.99/month plan or your rewards are disabled. When I chatted to someone about this, all they said was "we apologize for the misinformation". So now I have to manually move all of my customer's rewards to a new app due to their negligence. I highly DO NOT recommend this app or any AVADA brand apps.

L'application fonctionne très bien et gère tout automatiquement. Pour accéder à toutes les options en français, il est nécessaire de souscrire au premier abonnement. Par ailleurs, le service client est excellent. J'ai eu l'occasion de travailler avec Hana et je n'ai que du positif à dire !