Taranker.Com Logo
Joy Loyalty Program & Rewards logo

Customer reviews: Joy Loyalty Program & Rewards

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,447)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

both paris

Aug 11, 2025  on Shopify

Easy layout for setting up our loyalty program. Got problems and support quick response. Appreciate their work and hopefully this app can help our business well.

Mojawa

Aug 08, 2025  on Shopify

5/5 – Reliable, Effective, and Great Support This app delivers exactly what it promises: fast performance, smooth usability, and real results for improving revenue. It’s become a key tool for my workflow. Special thanks to Hana from customer support—she’s responsive, solutions-oriented, and makes every interaction effortless. A team like this makes all the difference. Highly recommend for anyone who values efficiency, impact, and solid support. A no-brainer choice!

Stephen & Penelope

Aug 06, 2025  on Shopify

Joy have provided continued support from intergration to custom requests. We've only being using the platform for a month but very happy with the functionaility.

Little Giggles LLC

Aug 02, 2025  on Shopify

Sonny, Alyssa, April, and Jasmine truly delivered! They understood my vision for the loyalty page, executed deep customization, and made thoughtful tweaks that elevated everything. Their dedication went above and beyond taking the hassle off my plate entirely. I’m impressed by their commitment, creativity, and care. Absolutely outstanding teamwork and support! I had a bad nightmare with other loyalty app, but this Joy Loyalty app made my day awesome!!! Just Wow!!! Once again, thanks alot and big Vinaka Vakalevu (Thank You)

ExcellentSupply.com

Aug 01, 2025  on Shopify

So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY! Here's what I did to resolve the problem that the "No Joy" app created... 1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that. 2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app. 3. Then I calculated the missing points for each transaction. 4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app. Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy".

Canine Kitchen

Aug 01, 2025  on Shopify

Pretty good so far! Abby is exceptionally helpful! Every time she is my agent to help I know will get the best help from her. Thank you Abby!

SwitchBot (スイッチボット)

Jul 30, 2025  on Shopify

A great assistant! Provided us with very convenient services and experiences. We are infinitely grateful!

ANIMALINS

Jul 29, 2025  on Shopify

Une appli ultra complète, intuitive et puissante ! Le système de fidélité est parfaitement pensé pour booster l'engagement client, et le tchat est juste exceptionnel. Mention spéciale à Hana, ultra réactive, professionnelle et d'une empathie rare — un vrai bonheur d’échanger avec elle. Bravo à toute l’équipe, vous faites un super taf Je recommande les yeux fermés !

Warm and Wooly

Jul 29, 2025  on Shopify

I just started using this app today, but made the switch after using two other rewards programs that weren't meeting our needs. Joy offers more features at a better price and the customer service has been amazing. Audrey has been a great resource in getting things set up for our rewards program and subscriptions. Excited to continue using this app!

ANTON Loyal Companions

Jul 25, 2025  on Shopify

A solid loyalty app — simple to use and backed by amazing support! We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users. Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle. We definitely recommend this app! — Thierry antonlc.com

Adi Akshoy & Co.

Jul 23, 2025  on Shopify

Audrey and Jade was awesome . They instantly and sponteniously helpmed me set up my Reward program. They are real team to work with

Soul Lady

Jul 22, 2025  on Shopify

They helped a lot. Hana, Sonny, and others are all very fine. I'll continue to use joy, although there are some issues when setting up, but the support is timely and very helpful.

Schiaccia & Mangia

Jul 21, 2025  on Shopify

Hana was a great help to me; without her, I wouldn't have been able to get the app working. Helpful and professional!

Skin Revealing

Jul 20, 2025  on Shopify

I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended!

Just Brew It Belleville

Jul 19, 2025  on Shopify

They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.

MAIA MARIA

Jul 18, 2025  on Shopify

Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!

Aurea Luxury Lab

Jul 15, 2025  on Shopify

I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!

FoldifyCase

Jul 15, 2025  on Shopify

This app is the best app ever for loyalty program for your shopify store. Customer service is outstanding; Hana was so supportive and helpful that helped me to solve most of the problem

BeautyWellness.ca

Jul 14, 2025  on Shopify

This app is wonderful. It is a critical component of our efforts to increase customer satisfaction and repeat purchases. It brings us a lot of value. We are especially impressed with the support from the Avada customer service and technical team.

BeautyWellness.ca

Jul 11, 2025  on Shopify

Unfortunately, it has had some serious glitches lately. We switched to this rewards app from a leading competitor some time ago because it offered some great advantages and wonderful support. However, it has been 13 days now that are Reward Program is not correctly awarding points. We reported this issue 3 days ago, but there has been no progress or solution.

Scroll to Top