The Joy Rewards Avada team has been incredibly friendly and approachable since the start of our journey with them. They’re available around the clock, so you can always reach someone on live chat whenever you need assistance. While there are a few setups not yet available in the app, I’m confident they’ll consider these improvements moving forward. Special shoutout to the amazing team members I’ve interacted with on live chat, Audrey, Alyssa, Jade, Sonny, and Abby, who have all been super helpful with my inquiries. Big thanks to the team for their support!

Seamless integration with the help of Abby and Andrew, they migrated all my data from YOTPO easily. Highly recommend this app.

The whole team has been very helpful with all of my questions on launching this app. We appreciate all of the help.

Ottima app, stabile e con tante funzionalità disponibili. Molto apprezzabile che sia disponibile anche in Italiano e possa essere utilizzata sia per il webstore sia su Shopify POS. Il supporto è super gentile e si mette subito in moto quando c'è un problema. Finora hanno sempre risolto tutto in modo veloce e preciso. Complessivamente molto contenti.

L’application est très intuitive et fonctionne parfaitement pour gérer un programme de fidélité professionnel. Mention spéciale à Audrey de l’assistance, qui est toujours réactive, claire et efficace. Son accompagnement a vraiment facilité la mise en place de l’outil. Je recommande.

Love the app and Hana was very helpful with support. The app was easy to set up and support was on stand by for any issues that popped up. Our customers love the ease of the program and customer service loves that they can add points when needed.

非常棒 支持各种开发和服务支持，非常好用。也便宜建议一直这么良心下去。

Hana was incredibly helpful throughout my support interaction. She responded quickly, understood my issue right away, and made the whole process easy to navigate. Her communication was clear, friendly, and efficient, which made resolving my problem much smoother. I really appreciate her assistance thank you, Hana!

Hana was very helpful with the support for the implementation. We will activate it for our customers this Friday, so we can't yet say how the app works, but we are very exited and looking forward for the results.

Joy has helped us quite a lot. Their support team is friendly, enthusiastic, and efficient. I am very satisfied and highly recommend them to everyone.

5/5 Stars - Truly Lives Up to Its Name: A Joy to Use! After extensively testing and comparing various loyalty platforms like Yotpo, Smile, and Lion Loyalty for our business, Joy Loyalty Program stands out as the clear winner. It's not just good; it's the most cost-effective solution with top-tier functionality. The backend interface is incredibly intuitive, making campaign setup a breeze instead of a chore. What truly sets Joy apart, however, is the phenomenal human element. Their 24/7 live customer support is a game-changer. We've had the pleasure of being assisted by support agents like Audrey, who are not only highly professional but also genuinely dedicated and responsible. Furthermore, the development and design teams are incredibly responsive and provide swift, powerful support whenever needed. They are true partners in making our program a success. In short, choosing Joy has been, well, truly joyful. It’s the perfect blend of a powerful, user-friendly platform and an exceptional, supportive team. Highly recommended!

Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go.

Their customer service support is done very well! Every time I have a question, they reply quickly. Hana is a great customer service representative who perfectly solved my problem. It's a great app！

I am extremely grateful to Hana and Andrew. They helped me solve the problem and were extremely patient.

The team provides excellent support. Hana, the support assistant, was especially supportive and helpful.

We used Joy to build our membership program. Functionally, Joy met most of our requirements and helped us with customization. The pricing was also reasonable. Joy's customer support was excellent; their response was very quick, and their technical staff were highly skilled.

We've been searching for a tool that can effectively boost customer loyalty and repeat purchase rates, and Joy perfectly meets our needs. Its points reward system has greatly motivated customer spending and engagement behavior. The backend data dashboard is very intuitive, clearly showing the conversions and revenue it has brought us. Compared to the value it delivers, the pricing is extremely reasonable. The customer support team responds quickly and resolves issues professionally. If you're still hesitating, I can say this is one of the best investments we've made on Shopify. Daniel, in particular, has been an excellent partner to work with—whenever I have any questions, he always follows up patiently and in great detail.

Por el momento estoy contenta, aunque llevo pocos días. La atención al cliente es rápida y eficiente.

Have only just installed it and so far the support by Sonny has been EXCELLENT ! Looking forward to getting this up and running soon.

I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here.