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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,468)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

HB Testing

May 15, 2025  on Shopify

Il Supporto è eccellente, rispondono immediatamente e fanno di tutto per fornire le risposte che cerchi. Hanno una knowledge base da consultare, che non è una cosa da poco, non tutti i distributori di app la forniscono. L'app si integra con Shopify POS, che è quello di cui avevamo bisogno per avere una anagrafica clienti omnichannel. Insomma, fino ad ora, meritano 5 stelle.

Bella and Bear

May 14, 2025  on Shopify

I had a few setup questions and issues and contacted support where Hana was very helpful and solved my problems asap

Nava Beauty Store

May 14, 2025  on Shopify

Great app! Works smoothly and the support is excellent. Sonny from customer service was super helpful and quick to assist.

argonpads

May 12, 2025  on Shopify

We're thrilled with this loyalty app! Integration with our Shopify store was quick and seamless. I especially want to highlight the outstanding customer support – Audrey was incredibly helpful, friendly, and patient with all our questions. Thanks to her guidance, we were able to unlock the full potential of the app. Our customers love the rewards program, and we've already seen a noticeable boost in customer retention, and it is highly recommended!

Simplicite Skin Care

May 10, 2025  on Shopify

I'm thrilled to have discovered Joy Rewards & Loyalty Program after being underwhelmed for a long time with Loyalty Lion. Joy Rewards is so easy to install and use and it looks clean and inviting. And truly amazing is the completely supportive Support! Actual people (!) who know what they're doing and give excellent advice. And they're available all the time! Thank you Jasmine and Doris, I'm very grateful for your advice and guidance in setting up Joy Rewards.

Hit'N Drop

May 06, 2025  on Shopify

Très bon système, je le teste depuis peu, il est pratique et rapide à prendre en main. Le système de chat intégré est efficace. Hana a répondu très vite à mes questions.

Cristal Forde's Language and Travel Hub

May 06, 2025  on Shopify

Prakash was very helpful. He immediately responded to a question that I has and helped me to fix a problem on my website. Thank you! Great app.

Petty Snacks

May 03, 2025  on Shopify

I can't say enough good things about the customer service. Their responsiveness was a game-changer, and they didn't just give surface-level answers – they were incredibly thorough. A huge shoutout to Jasmine, who went way out of her way with extra advice that directly contributed to a smooth program launch. That level of support is rare, thank you Jasmine!

Arkray

May 02, 2025  on Shopify

Nice app. still checking its feature but its worth to use. ms. Audrey helped me to resolved setup issues.

Vitamin G Nutraceuticals

May 01, 2025  on Shopify

Very easy to use with a lot of customisation available. We have found benefit to our business. Great support from both Jasmine and Jade

NUWA Beauty

May 01, 2025  on Shopify

Amazing support from the customer service team, super responsive and helpful with customising the app to fit with our website

Hansfords Menswear

Apr 30, 2025  on Shopify

Have been so helpful with an issue I had (my fault, no them) and they helped resolve it so quick. Highly recommend Audrey and Raymond for their customer service.

JewelleryLuxe

Apr 29, 2025  on Shopify

Sonny heeft me super goed geholpen en is heel erg snel met alles hij draait er niet om heen al met al top!

Kings and Gents Accessories

Apr 26, 2025  on Shopify

Abby was able to help me and my client with the issues we are having on our store. Thanks to her and the rest of the team. We appreciate

arcanis-gallery

Apr 22, 2025  on Shopify

Jasmine was very responsive and the engineer william who solved my problem also I tested several loyalty programs and honestly this one is the best and is not the most expensive it is perfect

Looks By Lopez

Apr 19, 2025  on Shopify

April was very helpful in helping me fix an issue I had with my POS and the Joy App. Thank you April!

SHOPOUTLET24. Der Protein und Supplement Dealer

Apr 19, 2025  on Shopify

Die Hilfe von Hana war super, und mein Problem wurde schnell gelöst. Kann es nur empfehlen sehr guter Support

Laws of Nature Cosmetics

Apr 18, 2025  on Shopify

Abby was so quick to coordinate adding their points calculator to our website, was very friendly, and provided great customer service.

Graine de Lascars

Apr 18, 2025  on Shopify

Everything is perfect. Sonny is very helpfull. JOY is better than SMILE which is OVERPRICED and can't even translate something.

MYZOO-JP

Apr 16, 2025  on Shopify

Their service was impressively fast and professional. Everyone was friendly and courteous throughout the process. Elle was the one who helped me resolve my issue, and I’m truly grateful for her assistance.

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