Prakash was extremely helpful and friendly. He even laid out the steps to fixing a few things I thought I had to do on the app verses in my theme editor for that page. He helped me set it up and guided me after I had so many questions. Thank you again Prakash even after I thought we were done and I had more questions you still helped answer them!

Joy Support Team is amazing and we are very pleased with their support.We recently installed this app and their support worked with us tirelessly to fix this.Speciall thanks to Audrey and Raymond !!

Audrey was very helpful in assisting with the payment calculator settings for the loyalty / point program.

Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed. I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually. I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible. Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience! We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!

Just getting set up. The instructions for setting up everything are great and the support from the wonderful folks at Avada has be excellent!

Switching to Joy from our previous app was an easy and seamless process. The support team has been incredibly helpful and responsive throughout the entire transition. We’re very happy with the experience so far!

Unreal customer support from Hana, super friendly, efficient, and uses her initiative to help you set up and get the most out of the app

I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself. Thank you, Joy! (Special thanks to Hana for the amazing support.)

Amazing app! The support is extremely helpful and responsive. Every time I asked a question, they were right on top of it. The features offered in the free and lower paying plan is just what you need to get going. You can definitely scale up with this app as well. It is truly worth the investment.

Audrey is great, i have a range of their apps and she assisted me in all of them, great support from the Avada team, thank you

Amazing service. Sonny was brilliant and honestly deserves some credit. As a business owner I would want to know if one of my employees treated my customers the way I was helped by Sonny! Brilliant app and worth every penny!

Good functionality even on the free version. The customer service and tech support is very good. Abby was really helpful and managed to sort out the issue in a timely manner.

Super complete app and with an amazing support team. Special mention to Damian, who gave me the perfect solution to a need in my store.

I had a couple questions for the Joy team about the app. I was chatting with Audrey and she answered all of my questions, fast. Audrey even helped me with customized and setup all the features I asked for to get my rewards program started for my company. I do not do reviews very often when I do, its for good reason. I highly recommend this app because of the ease of use and the staff. Thank you Audrey!!! A+ service.

Hana was super helpful helping me try to figure out an issue I was having. Issue is now resolved. Awesome help.

Super application, facile à utiliser avec une prise en main rapide. Un support également très réactif, merci à Sonny pour son aide !

Looks good so far. Customer service is on point and fast. Looking forward to growing my brand with this app. Jade was helpful

Amazing customer service the team are always there to help with any issues and requests which made the set up and installation quicker and smoother! Would highly recommend to anyone looking for a loyalty app as the team at Joy go above and beyond to make sure you are happy with everything, Hana, Jasmine, Sonny, Doris, Nicole you are all stars! Thank you so much!

Hana helped me with all my questions in terms of which plan provides the features I were looking for such as tier memberships with different multiplier earn and redemption rates. Definitely a good app and great customer service.

The customer service is outstanding, they respond quickly and fixed my problem quick as well. I spoke to Hana and she was nice and solved my problem quickly. Definitely recommend.