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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Adorning Impact

Jan 21, 2025  on Shopify

Love this app! and Customer service is very fast and effective. Thank you so much Hana for helping me. She is very knowledgable and kind.

Unihertz

Jan 21, 2025  on Shopify

Joy is truly an excellent loyalty program setup kit! The customer support team is very patient and dedicated to help you resolve any issues related to functionality and style customization. Highly recommended!

TRUFFE DÉLICE

Jan 20, 2025  on Shopify

Je suis vraiment content d'avoir basculé toutes mes applications chez Avada. Le support client, "Hana", est très gentil. Vous nous aidez dans le paramétrage des applications et vous faites l'effort de parler français. Bravo !

GALA Board Games 旮旯桌遊

Jan 20, 2025  on Shopify

Installed the app after comparing price for different loyalty programmes. This app provides VIP tiers function at a reasonable monthly price. Customer support Hana was helpful in migrating customer data from old platforms.

A Lady's Accessories Boutique

Jan 19, 2025  on Shopify

This is a great app! And the customer service is excellent. If you run into any problems, they're right there to help!

fancyhands

Jan 19, 2025  on Shopify

Diese App macht das Sammeln und Einlösen von Punkten super einfach. Das Design ist übersichtlich und intuitiv, und ich habe immer den perfekten Überblick über meine Prämien. Besonders die exklusiven Angebote und Updates sind ein tolles Extra. Absolute Empfehlung!

House of Kavini

Jan 19, 2025  on Shopify

I really am impressed with the customer service and the way my queries and issues are handled. Hana was very helpful in gettinthings sorted for my store setup.

Pixie's Magic Spell

Jan 19, 2025  on Shopify

I was able to get my issue resolved, so far the app has been easy to work with, I'm launching it tomorrow to my customers, and I hope I can make a huge impact to my sales using a loyalty app

Canine India

Jan 19, 2025  on Shopify

Joy, the loyalty app, has been a fantastic addition to our business! Their customer support is outstanding, and Hana, in particular, went above and beyond to assist me. Highly recommend!

American Center Outlet

Jan 18, 2025  on Shopify

customer service is the best. i was reached out by Hana and she helped a lot and she's very friendly

MELABUTTA

Jan 17, 2025  on Shopify

Abby was amazing, quick, and responsive. I appreciate the immediate online support this helps small business owner expand their business quickly without the hassle of feeling alone! Great App

Rumex US

Jan 15, 2025  on Shopify

The support service in the person of Audrey and Raymond helped us very well with importing customers from another loyalty program, saving our customers time and nerves. Thanks to them!

Leg Avenue MX

Jan 14, 2025  on Shopify

Jade was very helpful in guiding me through all the features & was very friendly too! 5 Stars!!!

Bang Box

Jan 14, 2025  on Shopify

Super, vraiment complet ! Il mérite largement son prix, c'est l'un des plus avantageux. De plus, Hana est toujours à mon écoute en cas de besoin, elle m'a vraiment beaucoup aidé !

Houser Shoes

Jan 13, 2025  on Shopify

I'm still in the setup process but so far so good! I ran into an issue with getting a widget to display and reached out via chat to support. Hana was able to help resolve the issue within minutes!

My Lash Store

Jan 13, 2025  on Shopify

App seems great so far and their support (shout out to Hanna) has been spectacular. Not able to give a proper review until I have used it for a while though.

Cuatro Manos y Cinco Volcanes Farms

Jan 11, 2025  on Shopify

Audrey was amazingly helpful with helping me migrate to this app, the set up was easy, intuitive and was able to integrate with all my other apps

Magnate Beauty

Jan 08, 2025  on Shopify

I had a great experience. I asked for help adding the reward icon to the website and my request was fulfilled. Thank you Prakash!

Le Cottage Bohème

Jan 07, 2025  on Shopify

HIGHLY recommend! I'm on the paid plan because I wanted to do VIP tiers, and boy! They do not disappoint at Avada, and I could go on about how helpful the team is every. single. time! They're all so sweet! I've been helped by Jasmine and Alicia more than once, and they're the kindest and most patient people I could have had answering my silly little questions and solving my silly little problems! HIGHLY. RECOMMEND.

La Casa by Importante

Jan 07, 2025  on Shopify

Joy Rewards have been an ultimate life changer. I really love the features available, and it doesn't cost much. Also, Hana, as the customer service representative, has been very helpful in setting up and answering my queries.

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