Taranker.Com Logo
Joy Loyalty Program & Rewards logo

Customer reviews: Joy Loyalty Program & Rewards

Develop by Shopify

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,492)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Smile RITUALS

Oct 25, 2025  on Shopify

I haven't fully tested the app yet, but it already deserves 5 stars for the support it provides. They helped me with everything, and Hana was really kind and professional. Thanks, I hope I'll be happy with the app too.

K-Boo

Oct 25, 2025  on Shopify

En general funciona bastante bien, me gustaria que existiesen ofertas de planes de pago anuales. Pero por el resto todo bien, ademas de que Hana me atendio super bien.

Gorgeous Promotions

Oct 24, 2025  on Shopify

It's a simple to use and effective app, and support (esp. Audrey) is very helpful.

Lakforyou

Oct 24, 2025  on Shopify

The service of Hana and the rest of the team was just amazing, helped with everything and still helping , great first experience all I can say , easy 5star

SanityCare Italia

Oct 24, 2025  on Shopify

I'm still testing the app, but I can say that the customer support is truly fantastic. Thanks to Hana for the setup help, thank you so much. I hope I'll be happy with the app too.

Best Buy Soccer

Oct 23, 2025  on Shopify

very good service

USA-Hiboost

Oct 20, 2025  on Shopify

Our team does not have professional technical personnel, and we are grateful to the technical support staff Hana for her help in making the program run normally.

Burn to Perfection LLC

Oct 20, 2025  on Shopify

I was having issues getting the look and feel of the app to match my store. I contacted support via chat and was assisted by Hana. I explained what I wanted it to look like. I stepped away for a meeting and when I returned Hana had the app streamlined and matched exactly what I was looking for

DESLOC

Oct 20, 2025  on Shopify

Joachim Kaeser

Oct 19, 2025  on Shopify

The support is extra ordinary. Jasmine was very engaged in helping wherever she could. Very happy with the support and the app.

FOHM

Oct 19, 2025  on Shopify

Sizleri çok seviyorum bu uygulama çok iyi fiyatlar türkiye'ye göre biraz pahalı kalıyor. ama uygulama kusursuz.

iPad Palestine

Oct 18, 2025  on Shopify

We started to use JOY Program and it's encouraging more customers to purchase. The points system is encouraging, customers can later redeem their points for discounts. If you get the higher plan, customers can even trade their points for free products, which gives your store a nice "gift shop" section. Hana was so nice in helping us get verified. Amazing support!

Emalla Official Shop

Oct 18, 2025  on Shopify

Pretty good! It’s fully functional and reasonably priced, meeting most needs. Customer support responds quickly and helps me resolve issues efficiently.

Dewy Demure

Oct 17, 2025  on Shopify

Alyssa was so helpful. very nice app for loyalty and rewards program but i hope it will be more affordable to businesses that are starting app. it has free feaures but i love the essential plan but could not afford atm.

Amplify Planner ®

Oct 16, 2025  on Shopify

Having some sort of rewards/refferal system has been on my to-do list for way to long! I signed up for Joy because it seemed to check all the boxes I needed. I was a little intimidated by getting everything set up so I clicked the little "help chat" button and Hana was able to get everything set up on my website super fast and without me having to try and figure it out myself! If you're worried about the set up time, just get in there and ask the team for help!

KO SAMUI TAILORS

Oct 15, 2025  on Shopify

Joy is by far the most complete and customizable loyalty app I’ve tried. Setting up points rules, VIP tiers, and on-brand widgets was smooth, and the flexibility is on another level. Special shoutout to Hana from the Avada team—she answered every question quickly and helped me tailor the settings exactly to my needs. Highly recommended.

Tienda La Comarca

Oct 15, 2025  on Shopify

Thanks for the support, I really appreciate it. Great attention from assistant Sonny.

Ultimate Sup

Oct 14, 2025  on Shopify

Everything is good until now, been using this app for a while. Their supports are just great. Hana and Andrew really got us on customizing, wonderful service!

Lazy Beanz

Oct 13, 2025  on Shopify

great assistance always, Hana is really helpful.

Made To Bloom

Oct 13, 2025  on Shopify

Audrey has been a great help in answering questions quick and easy to understand! thank u Audrey!!

Scroll to Top