Great Customer Support

Fast and quick. Very helpful and friendly!

Great customer support. Works well, especially for the price.

its a must for your store with a great support team

Jasmine was very responsive and the engineer william who solved my problem also I tested several loyalty programs and honestly this one is the best and is not the most expensive it is perfect

April was very helpful in helping me fix an issue I had with my POS and the Joy App. Thank you April!

Die Hilfe von Hana war super, und mein Problem wurde schnell gelöst. Kann es nur empfehlen sehr guter Support

Abby was so quick to coordinate adding their points calculator to our website, was very friendly, and provided great customer service.

Everything is perfect. Sonny is very helpfull. JOY is better than SMILE which is OVERPRICED and can't even translate something.

Their service was impressively fast and professional. Everyone was friendly and courteous throughout the process. Elle was the one who helped me resolve my issue, and I’m truly grateful for her assistance.

Pretty gooooood app. Has all the bells and whistles I need for my loyalty program. Love how it integrates with Klaviyo and for the price - it's even better when compared to the other apps out there. The support team is incredible also for any of my (somewhat silly) questions I have and go above and beyond every time!

The software support staff is very friendly, especially Hana, who answered my questions very carefully and gave me guidance. It was very helpful for me to find the settings I wanted to complete first among a bunch of dense settings.

Hana is very good who helped me slove my all problem! The staff was very professional and can personalize the service.

So far the app has been great! I just had a big issue with my theme and getting everything set up and Hana was able to quickly fix it. Excited to implement this into my store!

Audrey and Charles were both super helpful! I appreciated the prompt responses!

Having investigated all the leading options for reward programme apps, Joy came out on top for us in terms of features & integrations as well as price point. We found a couple of small bugs during set up and Alyssa & Sonny from support handled these perfectly, customer support is fantastic! I can definitely recommend the Joy app to anyone looking for a rewards programme on Shopify – it was the right decision for us going with these guys.

Customer Service is 1st Rate, very responsive and super helpful. Have worked with several members of the team including Hana (who was amazing). All questions were answered quickly.

The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!

Good Support by Audrey!

thank so you much for help best Sonny