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Customer reviews: Joy Loyalty Program & Rewards

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Camellios

Sep 06, 2025  on Shopify

Really nice app, has all the needed functionality for a rewards program. Support team is 1st class - super quick at responding in live chat and resolve issues quickly!

Robofinity

Sep 05, 2025  on Shopify

good APP trying to explore more function with it. Quick service respond with Hana.

Primo Collectibles

Sep 05, 2025  on Shopify

Big thanks to Hana from the Joy app support team! She was incredibly helpful and responsive, guiding me step by step with patience and professionalism. Her support made everything so smooth — it’s rare to get such attentive service these days! Highly recommend both the Joy app and Hana’s top-tier support. Thanks again for making our setup process easier and stress-free!

Femsi

Sep 04, 2025  on Shopify

The support was extremely helpful, and the app itself is excellent! I really appreciate the guidance and responsiveness. Thank you very much, Sonny!

Color Up

Sep 01, 2025  on Shopify

So far this app has been relatively easy to understand and set up for our business. More importantly any questions we have have been handle quickly, efficiently and friendly Thanks to Hana & Audrey.

secretsdesanges

Sep 01, 2025  on Shopify

Hana du support a été super efficace. Elle m'a installé le programme. J'ai juste à fignoler le programme. C'est parfait. Merci beaucoup

NutriTac

Aug 30, 2025  on Shopify

Great service from Hana

elvis+elvin

Aug 29, 2025  on Shopify

We’ve had an excellent experience with the Joy loyalty app. It’s quick to install, easy to use, and backed by outstanding customer service — fast, clear, and always helpful. A smooth setup and reliable support make this app a great choice for any loyalty program.

thesupermade®

Aug 29, 2025  on Shopify

Customer service is so supportive. Hanna is so helpful and patient :)

Honeycomb Kitchen Shop

Aug 28, 2025  on Shopify

We are under the Free Trial currently, and we had a few questions. We contacted customer support, and Hana was amazing. They answered all our questions quickly and provided screenshots to help guide us through our questions. So far, we are liking what we see from Joy and we are considering signing on for it!

Culina Mariana Cafe

Aug 27, 2025  on Shopify

Wounderful support

Carton Fino

Aug 27, 2025  on Shopify

Sonny is the GOAT! The app works as intended, lots of ways to configure and use. Love it!!

Rokid

Aug 23, 2025  on Shopify

The app itself works well and the customer service team is quick to respond when there are problems. abby has helped me out a lot!

Issey-K Makeup

Aug 22, 2025  on Shopify

Excelente la atención en soporte, feliz de contar con su brillante ayuda.

Crafted Creations

Aug 19, 2025  on Shopify

Hana was super Helpful

COLLEET

Aug 19, 2025  on Shopify

I’ve been working with Audrey, William, and Jade from the Joy app team, and they’ve been incredibly helpful so far! The setup process is still halfway, but everything has been done very quickly, and they keep me updated at every step. I really appreciate this kind of attentive and efficient service. I’m confident that my whole setup journey with them will be smooth and successful. Highly recommend!

MamaSuds

Aug 18, 2025  on Shopify

Easy to use and even better customer service. I've used this app for years and really enjoy it.

Cépages Wines / セパージュ ワイン

Aug 17, 2025  on Shopify

The entire app team has been extremely supportive during the installation process. They are very responsive, and if a problem arises, it is quickly resolved. We are especially grateful to Hana, who has been assisting us since the beginning of our journey. We specialize in wine sales, and the app is perfect for us, offering great flexibility. It is easy for your customers to use.

Active Life

Aug 17, 2025  on Shopify

Nutrition Plus

Aug 15, 2025  on Shopify

It is an excellent application that helps customers to be more loyal to your store, and helps you grow your business The support team, especially Alyssa, is very patient & very supportive & professional

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