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Customer reviews: Joy Loyalty Program & Rewards

Develop by Shopify

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,554)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Commonwealth Running Co.

Jan 06, 2026  on Shopify

Hana was extremely helpful with helping my business migrate over loyalty points from a different loyalty program :)

Neutral Ground

Jan 06, 2026  on Shopify

Hana was so helpful with guiding me through an issue!

AMNIKI

Jan 06, 2026  on Shopify

I've started using Joy, and the customer service reps are fantastic. Hana has been really helpful in answering my questions and making customisations that suit my store. Looking forward to using the app long term.

AROMATIC HEAVEN

Jan 06, 2026  on Shopify

Audrey from Joy support saved the day! Issues resolved: - Fixed loyalty points glitch - Helped with rewards program setup - Answered all my questions patiently Joy app itself is amazing too - loyalty program boosted sales!

Marylise Mirabelli

Jan 05, 2026  on Shopify

A great loyalty app. Easy enough to use, with a lot of features and ways to customize to your brand's image. Thanks to Audrey for her help to setup the program before the launch! Hopefully this reward program will be a success!

Montber Professional Brand

Jan 05, 2026  on Shopify

Great App and greatest Hana help

Coconut Ave

Jan 04, 2026  on Shopify

Abby was very helpful!

Rizing Rivers

Jan 03, 2026  on Shopify

lighting fast support. Shout out to hana. I wish they enable other advance features on the basic plan.

CHOIR

Jan 01, 2026  on Shopify

Thank you to Audrey for her patient and friendly support. The setup process was clearly explained, and the overall service experience was excellent.

Cpourtoi.Net

Jan 01, 2026  on Shopify

Very good app. Support and onboarding are perfect.

HB Profumerie

Dec 31, 2025  on Shopify

Ottima app, stabile e con tante funzionalità disponibili. Molto apprezzabile che sia disponibile anche in Italiano e possa essere utilizzata sia per il webstore sia su Shopify POS. Il supporto è super gentile e si mette subito in moto quando c'è un problema. Sonny, Audrey, Hana, and Alyssa hanno sempre risposto in modo veloce e professionale a tutte le mie domande e richieste di supporto. Complessivamente molto contenti.

BunnyHill Concept

Dec 29, 2025  on Shopify

Great app! Joy delivers powerful features and has been a smooth experience overall. Huge thanks to Hana for amazing support and helping me get everything set up perfectly.

LilyWools - Amigurumis et Crochets

Dec 25, 2025  on Shopify

COCORRÍNA®

Dec 25, 2025  on Shopify

Sonny is the good customer service

Astrea Lumea

Dec 23, 2025  on Shopify

Application de carte de fidélité très pratique Facile à utiliser, claire et parfaite pour récompenser mes clients sans prise de tête. Je recommande !

Greener

Dec 23, 2025  on Shopify

Their customer service is excellent and the platform is very easy to use. I'm currently on the free plan and it offers me everything I need! I would recommend it.

Karnidog

Dec 22, 2025  on Shopify

Alyssa m'a aidé à résoudre mon problème et a été très sympathique, merci beaucoup, super application !

Timebox

Dec 22, 2025  on Shopify

We are very happy with the Joy app. Everything works exactly as we needed and the setup was smooth and intuitive. The features are well thought out and fit perfectly with our Shopify store. What really stands out is the customer support. Hana was absolutely amazing, very responsive, patient, and genuinely helpful. She guided us through everything step by step and made the whole experience stress-free. Highly recommended if you are looking for a reliable app with excellent support behind it.

Strabella-Home

Dec 21, 2025  on Shopify

hanna is the best, she help us for everything

Valmasi

Dec 20, 2025  on Shopify

So far, this app is good. I am still learning but it seems to have a lot of capabilities just on the free plan. I am looking forward to fully using this in my website. Audrey has been very helpful answering questions.

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